12 of 12 Permanent SLA Jobs in Cambridgeshire

platform experience across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling) Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalent Track record of building metrics‐driven support operations ...

accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar management role Experience in a similar SLA-driven support role Strong working knowledge of end‐user IT environments, typically including Windows OS, Active Directory, Group Policy, Microsoft 365, Networking fundamentals (DNS, DHCP ...

years in a Technical Analyst, Systems Analyst, or similar Service Desk role. Experience working as part of a fast‐paced service desk, consistently meeting SLA’s and time‐based deadlines. Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.). Technical proficiency ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPI’s are met is also required. Essential Requirements Software Defined Networking experience with VMWare NSX. Have a thorough and demonstrable understanding ...

with reduced hours Monday - Friday You'll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

call with reduced hours Monday - Friday Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready ...

escalation protocols, and acting as the first point of escalation for the operational team Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes Owning asset management, user lifecycle ...

proactive maintenance on high-side IT systems. You will handle escalations, develop technical solutions, and liaise with stakeholders at all levels to meet SLA and KPI targets. Essential: SDN with NSX, Cisco LAN expertise (CCNP/CCDP level ideal), WAN routing, and firewall experience with Fortigate/Juniper. Strong communication ...

field, building long-term strategic relationships with client-side technical champions. Growth Mindset: You excel at turning friction into flow, optimising internal processes (QA, SLA monitoring, escalation paths) to support a scaling global business. ...

provide the Renewals team with timely, complete information to quote and process renewals on time. Partner with Service Delivery to keep customers sighted on SLA performance, escalations, and service improvement actions. 4. Adoption & Value Realisation Accelerate adoption and time-to-value following service transition, turning service usage into measurable outcomes. … Strong commercial awareness, confident in value conversations and clear on renewal readiness. Desirable Awareness of managed services delivery models, ITIL-aligned service management, and SLA and service-credit frameworks. CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a learner's mindset ...

resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support. Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku … reporting Monitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewers Supporting escalation paths and SLA frameworks for high-visibility incidents Contributing to automation and tooling initiatives to reduce manual toil and improve operational efficiency Leveraging AI tools and emerging technologies ...