7 of 7 Permanent SLA Jobs in Cambridgeshire

with carrier and supplier partners where third-party escalation is required. Reporting, Insight & Commercial Enablement • Produce and present partner performance packs: ticket volumes and SLA attainment, provisioning and porting performance, MRR and margin trends, product mix, churn indicators and end-customer base growth. • Provide partners with actionable insight — not just ...

/7 Service Management Centre, youll manage cases with accuracy and pace, making sure all details are logged to a high standard and within SLA timeframes. Youll prioritise faults based on impact, coordinate resources effectively, and escalate complex issues to 3rd line with clear documentation. Youll support engineer dispatch ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

will also travel to factories to commission what you have built, support field engineers remotely, and pick up customer support tickets to SLA targets. Expect a mix of development, deployment and support throughout the year. Your skills probably already fit Languages and frameworks : .NET, JavaScript, HTML, CSS, Entity Framework ...

Responsibilities/Duties: Support resources for projects. Carry out the planning of the project tasks with resources required. To be a part of SLA agreed with Customers. Motivate team to keep work levels high. Involved in recruitment and resource projects. Attend customer and vendor meetings; create action points on issues ...

/7 Service Management Centre, where you will manage customer tickets, monitor critical systems, prioritise and escalate faults, coordinate engineer activity, and ensure SLA targets are consistently achieved. The shift pattern operates on a three-week rotation: Week 1: MondayFriday, 08:0016:00 Week 2: MondayFriday, 10:0018:00 Week … organisation, and customer focus are essential. Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...