1 to 25 of 28 Permanent Service Delivery Jobs in Cambridgeshire

Service Delivery Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in customer service, service delivery or operations and want more ownership, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service. ...

tail accounts. What You Will Do 1. Customer Cadence & Engagement Drive a proactive, predictable cadence across the mid-tail portfolio. Plan engagement ahead of service reviews, contract anniversaries, and renewal milestones. Maintain consistent, forward-looking contact that anticipates customer needs and keeps accounts progressing against their outcomes. Align engagement … with the service governance cadence run by Service Delivery, giving the customer a joined-up view rather than duplicated meetings. 2. Success Planning & Business Reviews Develop and maintain success plans and KPIs for each account. Run 6-monthly business reviews covering service performance, outcomes, and improvement ...

Service Operations Lead (Telecoms) Base Salary: Up to £32,000 Benefits: Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits Location: Peterborough Working Pattern: Monday to Friday, full-time office based The opportunity: If youre currently working in service operations, customer … service or service delivery and want more responsibility for how a team performs day to day, this could be a good next step. Were working with a growing connectivity business in Peterborough looking for someone to lead the operational team supporting its ISP partners. Its a hands ...

supporting materials Supporting new customer and partner onboarding Tracking orders, sales activity and outstanding actions through to completion Liaising with Sales, Operations, Finance and Service Delivery teams Helping ensure a smooth handover from sale through to service delivery and billing Maintaining sales trackers, reports and pipeline ...

currently partnering with a well-known and highly respected organisation to recruit a Technical Delivery Manager (Workday). This is an excellent opportunity for an experienced Workday professional to take ownership of a critical enterprise platform, leading a team responsible for its ongoing support, security, governance and future development. … stable, secure and fit for purpose, whilst delivering enhancements that improve the colleague experience across the organisation. This role offers a blend of leadership, service ownership and Workday expertise within a large and complex environment. Key Responsibilities Lead the day-to-day operation, support and continuous improvement ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive and people-focused ...

Drug Safety. At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner and safer. Within our Functional Service Provider (FSP) organization, the GPS Functional Project Manager, Process & Operations plays a critical role in supporting the successful delivery of Global Patient Safety … candidate will partner with internal functional leaders, client stakeholders, and cross-functional teams to implement scalable solutions, improve operational performance, and support high-quality service delivery in a regulated environment. Key Responsibilities Project Management Lead and manage strategic functional and operational initiatives from planning through implementation. Develop comprehensive ...

Support Technician Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a IT Support Technician to join their support team. This role will suit someone with previous IT support or service desk … required. Key Responsibilties Provide first-line technical support via phone, email, and ticketing system. Log, manage, and resolve support tickets in line with agreed service levels. Troubleshoot issues relating to Microsoft 365, Windows operating systems, Active Directory, and basic networking. Support end-user hardware including laptops, desktops, printers, mobile ...

ambitious targets and a commitment to being industry leaders.As a Manager, you will play a key role in leading complex client engagements, driving the delivery of cutting-edge contracting solutions, and fostering strong client relationships. You will lead high-performing project teams to deliver high-quality services … this role, you will possess deep expertise in consulting, transformation, and the contracting ecosystem. You will be responsible for the successful management and delivery of a portfolio of complex engagements, ensuring their profitability, productivity, and client satisfaction. A key focus will be on continuous innovation, developing new methodologies ...

Ensuring high availability, performance, and security across all business systems Leading infrastructure projects, upgrades, and continuous improvement initiatives Managing relationships with technology vendors and service providers Overseeing an outsourced IT support partner and ensuring excellent service delivery Managing backup, disaster recovery, and business continuity processes Supporting business ...

requires 3 days per week onsite, offering flexibility around the remaining days. Working as part of the wider IT team and cross-regional Service Delivery function, you will act as the SharePoint Subject Matter Expert, providing both day‐to‐day support and driving improvements to business‐critical SharePoint … resolving incidents and troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work ...

Clearance: High DV 'Developed Vetting' You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, supporting Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive … Juniper firewalls. Excellent communication and organisational skills, independent and comfortable with autonomous working. Ability to tackle complex problems and incidents. Experience in ITIL ICT service delivery on critical infrastructure. Experience working under pressure to meet deadlines while handling multiple priorities. Experience in patch management including analysis and deployment. ...

matters: You wont just be maintaining systems, youll be shaping how our O&M function operates. Your work will directly influence efficiency, data quality, service delivery, and the day-to-day experience of our operational teams. This is a role for someone who wants ownership, autonomy ...

Salary: £ 25,500 plus Cambridge Living Allowance of £2301 a year. Location: Baca office, Cambridge, England with regular travel to Cambridge and locations of service delivery. Help Change Young Lives At Baca, we support young people who have fled war, persecution, and trafficking, providing safe housing, education, and therapeutic … Responsibilities Provide administrative and operational support across Bacas services and departments. Maintain effective systems, records, processes and resources to support safe and efficient service delivery. Coordinate day-to-day operational needs, including premises, supplies, equipment, utilities and procurement. Provide basic IT support, including laptop setup and troubleshooting hardware ...

operations, assets and user lifecycles, and drive M365 administration and network support. You will shape the function by setting standards, building processes, and controlling service delivery end-to-end. The role reports to the IT Director and offers a competitive salary and comprehensive benefits. #J-18808-Ljbffr ...

enthusiastic and motivated Administrators to support the Community Rehabilitation Service. The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with our physiotherapists and occupational therapists and services users to ensure an effective, efficient & streamlined service. The role will … role involves providing comprehensive administrative support to occupational therapy and physiotherapy services. Responsibilities include processing referrals, managing waiting and triage lists, maintaining accurate service user records, and handling correspondence and data across multiple IT systems. The postholder will communicate professionally with referrers, clinicians, and service users, deliver ...

Main information Term type: Permanent Department: Business Services Location: About us Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich … automated data pipelines. Develop automation solutions using APIs, scheduled processes and event-driven workflows. Monitor, troubleshoot and optimise data automation processes, ensuring reliable service delivery. Design, develop and support data integration, orchestration and automation solutions using Microsoft Fabric, including Data Factory and related platform capabilities. Ensure reliable data movement ...

retention across a portfolio of mid-tail accounts, aligning to customer outcomes, adoption, and renewal readiness. You will collaborate with Sales, Renewals and Service Delivery to drive value realization and a high-quality customer experience. Required: experience managing a proactive, scalable customer cadence, identifying risks early, and maintaining ...

Infrastrucutre Engineer to join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position … network services. Ensure high availability, resilience, capacity and performance across the environment. Maintain security, integrity and continuity of business-critical services. Develop technical standards, service designs and operational procedures. Monitor and improve infrastructure performance and service delivery. Application Management Provide technical guidance on application security, licensing, backup ...

risk assessments to promote a culture of accountability and data security across the organisation. Main duties of the job The role supports the effective delivery of services and programmes within the Integrated Care Board (ICB). Working under the management of the IG Senior Manager, the postholder is responsible … enhances quality, efficiency, and patient experience that may be beyond own area of work. The purpose includes: 1. To manage and coordinate the daily delivery of specific work areas, projects, or service functions within organisational procedures and standards. 2. To provide operational and administrative support to senior colleagues ...

risk assessments to promote a culture of accountability and data security across the organisation. Main duties of the job The officer supports the effective delivery of services and programmes within the Integrated Care Board (ICB). Working under the management of the IG Senior Manager, the postholder is responsible … enhances quality, efficiency, and patient experience that may be beyond own area of work. The purpose includes: 1. To manage and coordinate the daily delivery of specific work areas, projects, or service functions within organisational procedures and standards. 2. To provide operational and administrative support to senior colleagues ...

global technology consultancy in Cambridge is seeking an IT Service Desk Team Lead to enhance IT support experiences for staff. This role combines leadership and hands-on technical skills, focusing on service improvement and incident management. Candidates should have experience in IT support leadership and a strong commitment … user-focused service delivery. The position requires mostly on-site work and the ability to obtain a Security Check level security clearance. #J-18808-Ljbffr ...

technology risk, investment decisions and benefits realisation. You will understand how electronic patient records, interoperability, data quality and digital tools affect safety, quality and service delivery. You will be confident interpreting complex assurance reports and translating technical issues into clear, constructive questions at Board level. You will bring independent … major technology-enabled change in a large, complex organisation. Evidence of leading or overseeing a digital strategy, major technology programme or digitally enabled service change. Experience of overseeing programme risks, investment decisions, supplier performance or the delivery of measurable benefits. Experience of working with cyber security, information governance ...

provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. Job Description ABOUT AI CENTRAL … know how to move from problem framing to working solution. You will use AI as a force multiplier across research, design, engineering, and delivery, while staying accountable for real client outcomes. We are looking for engineers who can demonstrate that they have designed and deployed consequential AI systems, exercised ...

face to face and telephone contact with patients and clinical staff, writing letters and emails, and providing other general administration duties to support the service and team. If you are looking for a new challenge, enjoy variety in your work and wish to be part of a team striving … Union Lane, Chesterton, Cambridge, CB4 1PR, within the Community & Primary Care Admin Hub. The post holder will provide a comprehensive and efficient administrative service to support the team and its clinical operations. Main duties of the job The successful candidate will be highly organised, able to prioritise a varied ...