20 of 20 Permanent Service Delivery Jobs in Cambridgeshire

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence … by enhancing operational performance, productivity, continuous improvement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing … actual service delivery outcomes against predefined performance targets to inform strategic decision-making. KPI Management and Reporting Oversees the end-to-end process of data mining, management, and reporting for key performance indicators (KPIs), supporting ongoing performance monitoring, root cause analysis, and continuous improvement efforts. Leverage Business Intelligence Tools Utilizes business intelligence (BI) platforms to identify and quantify More ❯

Job Overview: You will act as the strategic IT interface within the People Group to enhance understanding and alignment of IT solutions with business objectives, supporting the delivery of their IT roadmap. You will own the business engagement, representing Enterprise IT, aligning strategy, roadmaps, change, and operational work to maximize value to the business. This role requires a blend … with strategic goals. Responsibilities: Serve as the primary contact between IT and the business, ensuring IT services and projects align with their priorities. Help drive roadmaps into an overall delivery pipeline, coordinating key initiatives and addressing major operational issues through Business Apps delivery teams. Own portfolio and service delivery, prioritizing work to maximize business value. Regularly … communicate EIT Service delivery status, including delivery to operations. Utilize incident, problem, and request management processes to drive continuous service improvement. Manage and communicate major incidents to ensure service continuity. Support change management and service assurance processes, ensuring smooth transition, communication, and adoption of system changes. Report on IT service performance, ensuring standards More ❯

To learn more about our purpose, culture, and priorities, visit our strategy site. Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential of every project. Our values shape the way we consult and define the people we want to join us on our journey, they are … focus - Deliver on our promise: You will create and design effective implementations of PMO and Project Controls frameworks and strategies on assigned commissions. You will support best in class service delivery and effective engagement with wider industry and professional bodies to promote Mace. You will be developing your expertise in PMO and Project Controls, with a growing internal … and management issues. Contributes to the periodic reporting and structured governance and performance meetings. Guides the development and management of the Baseline (scope, time, cost, risk, assumptions) and subsequent delivery performance, change and contingency monitoring. Monitors the development of Project Quantitative Risk Analysis (cost and time). Collaborates with PMO Director and/or Project Manager to address actions More ❯

a week in the office) | Full-time, Permanent | Qualified Solicitor Are you a qualified solicitor with a passion for technology and a desire to shape the future of legal service delivery? We're supporting on a unique opportunity that blends your legal expertise with innovation, product influence, and client engagement. This role offers a rare chance to step … in legal technology Why This Role? Work with global clients across sectors like retail, finance, logistics, and tech Be part of a fast-paced environment driving innovation in legal service delivery Gain exposure to product development, client strategy, and legal operations A meaningful alternative to traditional private practice or in-house roles Interested in applying? Apply today or More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

F/T on site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

F/T on-site) Security Clearance Level: High DV Developed Vetting UNLEASH YOUR POTENTIAL We are looking for an experienced Senior Infrastructure Engineer to join our 3rd Line Service Operations team who is able to work collaboratively with colleagues and our customer in an exciting and critical LAN/WAN environment. A key requirement of this role is … to deliver technical service in a dynamic ITIL environment as well as incorporating Agile change delivery. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security … patch management including analysis and deployment. Excellent communications and organisational skills as well as the ability to work independently as well as in a team. Experience in ITIL ICT service delivery and SAFE Agile delivery of critical infrastructure. Experience of working under pressure to meet deadlines while handling multiple priorities. Understanding of the importance of stakeholder management More ❯

Lead With Purpose - Service Manager (Learning Disabilities) Atrium Healthcare is hiring on behalf of a client for a strategic and compassionate Service Manager to guide a care service that supports individuals with learning disabilities to live independently and participate fully in their communities. You'll balance service delivery, team leadership, and compliance management while working … understanding of social care legislation and quality standards Strong communication, time management, and IT skills A proactive, people-first approach to leadership This is an ideal opportunity for a service leader who wants to shape care standards and drive meaningful outcomes. For more information, please get in touch with Vicky on . Atrium is an equal opportunity employer, and More ❯

structured, detail-oriented approach to work with excellent time management. Strong written and verbal communication skills. Self-motivation and the ability to work independently. Experience with ServiceNow, especially Workplace Service Delivery. Familiarity with the ServiceNow SPM module and agile methodologies (desirable). Working knowledge of database management and solid analytical skills. Why Join Us? Be part of a collaborative More ❯

Change Team, owning and leading on a variety of change tasks and projects. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco products, be an expert on Network topology and a desire to learn (if required) additional complementary technologies. The Normal Change Network Engineer will work alone and … Nexus 9300 series and Catalyst switches Excellent communications skills, organisational skills and independent and autonomous working Have the ability to tackle complex problems and incidents Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment YOU MIGHT ALSO HAVE … on delivering value to customers; * Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; * Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; * Proactive working attitude; * Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

Normal Change Team, owning, and leading on a variety of infrastructure change tasks. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Cisco and Microsoft products, and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V), while also having … on delivering value to customers; Possess excellent communication skills, ideally able to communicate technical issues to less technical staff and managers; Have experience in providing support to others, including Service Desk Analysts and Second Line Engineers; Proactive working attitude; Have experience of producing and updating technical documentation to a high standard; Occasional travel to other Leidos and customer sites … need to be able to achieve a high level of security clearance. SKILLS AND KNOWLEDGE: Excellent written and oral communication skills as the central point of contact for Deployed Service Delivery. Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network and peripheral devices. Experience in the installation and configuration of More ❯

satisfaction and retention Identify new business opportunities within existing accounts Promote a wide range of technology, telecoms, and managed services solutions Work closely with internal teams to ensure smooth service delivery Achieve sales targets and KPIs while delivering excellent customer service Ideal Candidate: Previous experience in account management or business development Background in IT, Telecoms, Connectivity, or More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Support Engineer that wants to work a varied role as an Assistant IT Manager, with the ambition that matches More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Technician that wants to work a varied role as an Assistant IT Manager, with the ambition that matches that More ❯

very closely with the IT Systems Manager. You will be responsible for contributing to the IT strategy of the business, as well as other It aspects such as security, service delivery, and architecture. This role would suit an IT Technician that wants to work a varied role as an Assistant IT Manager, with the ambition that matches that More ❯

Finance Shared Service Manager Department: Finance Employment Type: Permanent - Full Time Location: Cambridge Description Science Group Plc is an international science and technology and systems organisation operating at the cutting edge of science and technology innovation. We are looking for a Shared Service Manager for the Consulting Services Division to work with the senior leadership teams and be … end and year-end closing processes. Maintain strong internal controls and ensure compliance with accounting standards, policies, and regulatory requirements. Drive continuous improvement initiatives to enhance efficiency, automation, and service delivery. Collaborate with cross-functional teams and business units to ensure alignment and support. Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). … ll report to Finance Director, Consultancy Services and you are a skilled and versatile finance manager, your knowledge having been built on a robust foundation of a finance shared service centre environment. You will have an eye for detail and have the curiosity to ask questions in order to understand our business to ensure the correct outputs. You will More ❯

financial needs and providing tailored virtual finance solutions to support their business objectives. Cultivate and maintain strong client relationships, ensuring high levels of client satisfaction and loyalty through exceptional service delivery. Collaborate with directors and senior management to identify opportunities for business development, cross-selling, and upselling virtual finance services. Oversee the day-to-day operations of the virtual … finance department, ensuring timely and accurate delivery of services to clients. Manage the virtual accounting process, including bookkeeping, payments, financial reporting, and tax compliance, including VAT returns. Develop and implement robust systems, processes, and controls to maintain data integrity, security, and confidentiality in virtual finance operations. Identify and evaluate virtual finance technologies and software solutions to streamline processes, enhance … efficiency, and improve service quality. Collaborate with IT teams and external vendors to implement and integrate virtual finance systems, ensuring seamless connectivity and data flow. Drive continuous improvement initiatives to optimize virtual finance workflows, automate manual tasks, and deliver innovative solutions to clients. Qualifications: A professional accounting qualification (e.g., ACA, ACCA, CIMA) is desirable. Proven experience in a senior More ❯

Delivery Consultant (AI/ML), Professional Services Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical … in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You'll work closely with stakeholders to gather … professional, you will be responsible for: 1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs 2. Providing technical guidance and troubleshooting support throughout project delivery 3. Collaborating with stakeholders to gather requirements and propose effective migration strategies 4. Acting as a trusted advisor to customers on industry trends and emerging technologies 5. Sharing knowledge More ❯

Connect to your Industry The role will report to the Safety, Risk & Compliance Manager. The Assistant Manager, Technical Services & Compliance plays a vital role in supporting the operational delivery of technical services and ensuring compliance with all relevant health, safety, security, and environmental legislation. This involves collaborating with internal stakeholders, external service providers, and the wider Workplace Services … how and where it mattersmost . Connect to your opportunity Technical Operations Support: Assist in the management of the technical services supply chain, including performance monitoring, contract compliance, and service delivery. Support the identification and implementation of cost-saving initiatives and efficiency improvements. Contribute to the review and update of Standard Operating Procedures (SOPs) and knowledge articles. Assist with … the day-to-day supervision of technical service providers, ensuring adherence to contractual obligations. Support budget management processes related to FM Operations. Assist with project coordination and administrative tasks. Compliance Support: Supporting with the continuous review of the Integrated Management System to maintain compliance with ISO 45001, ISO 14001 and 50001. Manage an annual internal audit schedule and conduct More ❯