13 of 13 Permanent Service Management Jobs in Cambridgeshire

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in … save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first … class service to our customers. Ensuring our processes are meeting and continue to meet the needs of the business by applying a principle of 'value first' as part of a regular review cycle. You will analyze data, identify trends, provide insight to key stakeholders in order to drive improvement. More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and More ❯

Business Service Manager- Technology CSC - Counter Terrorism Policing HQ Salary: The starting salary is £53,459, which includes allowances totalling £2,928. The salary is broken down as £50,531 basic salary, which will increase annually until you reach the top of the scale £55,103 Plus, a location … pensionable allowance of £1,000. Location: Birmingham Counter Terrorism Policing (CTP) depends on high-performing individuals in its work every day. As a Business Service Manager, you’ll manage service level agreements, operational level agreements and underpinning contracts to provide CTP with consistent, high quality services. Everything you … helping it to keep the country safe. Bring your skills to our team and protect the UK. You’ll join us at the Customer Service Centre (CSC), which provides national IT services for CTP. As part of a dedicated team, you’ll be working closely with internal functions and More ❯

in top shape. Want to come and be a part of it? What will you be doing? Youll lead and constantly improve ITIL-aligned service management processes with a focus on operational stability, scalability, and user satisfaction across facilities and telecoms infrastructure. Youll drive the Change Management … assess, approve, schedule, and communicate changes with minimal disruption to business-critical systems. Well need you to serve as the escalation point for major service disruptions impacting telecom services, facilities automation systems, or site infrastructure technologies. Youll coordinate with facilities, security, telecoms vendors, and infrastructure teams to manage shared … service platforms. Maintain a robust Service CatLog and enforce Service Level Agreements (SLAs), ensuring consistent performance across internal and external service providers. Youll chair Change Advisory Boards (CABs) and maintain an authoritative change calendar, aligning changes with facility maintenance windows and operational risk periods. Youll conduct More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a talented … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

end-users. Required Skills/Abilities Essential Excellent communication, client relationship and interpersonal skills Excellent analytical and problem-solving skills Strong experience with customer service desk systems (Jira Service Management, Zendesk) Strong understanding of software development and troubleshooting Ability to work independently and as part of a … in 2010 and has an impressive pedigree in the telco, communications, and utility industries. In 2020, IQGeo acquired OSPInsight, a provider of fiber network management software, and in 2022 IQGeo acquired Comsof, a world leader in automated network design, headquartered in Belgium. Today, IQGeo is the leader in introducing More ❯

and the Higher Education SORP. Proven experience leading large-scale, complex transformation projects within finance or systems environments. Exceptional analytical, problem-solving, and stakeholder management skills. Strong knowledge of software development methodologies (e.g. Agile, Waterfall) and tools like Microsoft Project. Experience implementing organisational change, promoting innovation, and overcoming resistance … new ways of working. Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial More ❯

and the Higher Education SORP. Proven experience leading large-scale, complex transformation projects within finance or systems environments. Exceptional analytical, problem-solving, and stakeholder management skills. Strong knowledge of software development methodologies (e.g. Agile, Waterfall) and tools like Microsoft Project. Experience implementing organisational change, promoting innovation, and overcoming resistance … new ways of working. Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

and a diverse range of SaaS platforms, to deliver scalable, secure, and high-performing services. Guided by industry best practices in architecture, security, and service management, you'll play a critical role in shaping the digital foundation of our business. Everyone is welcome. We have a culture of … services, proactively identifying and addressing potential risks and performance bottlenecks. Provide expert 3rd line operational support, resolving complex technical issues in line with agreed service level agreements (SLAs). Continuously improve systems and processes, identifying opportunities for automation and efficiency to reduce manual effort and enhance reliability. Ensure adherence … to technical standards and governance, contributing to high-quality documentation that supports knowledge sharing and service continuity. Consistently deliver high-quality outcomes, meeting or exceeding expectations in both technical delivery and time management. Take ownership of technical problems, using structured and creative problem-solving approaches to identify root causes More ❯

a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse … Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple organizations. Responsibilities: Provide high quality, responsive, technical customer service via phone as first level contact and a first/second level escalation. Create documentation for new processes including standard operation procedures (SOP), technical … health checks or other operational needs where vendor documentation is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support More ❯