1 to 6 of 6 Permanent Service Management Jobs in Cambridgeshire

Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE • Awareness of ITIL methodologies and best more »

Data Analyst – Service Desk Operations ManageEngine, SQL, Tableau, Service Desk, Service Delivery A large managed IT service provider is looking for are a skilled Data Analyst to join their end client, to support their Service Desk operations. The ideal candidate will analyse ticket data from … manage customer expectations and optimise resource allocation. Key Responsibilities: Review and Analysis : Examine ticket data to identify high-impact issues and prioritize work accordingly. Management : Analyse workload by team, category, age, etc., to optimise task allocation and resource utilization. Expectation Management: Use data to predict and communicate likely … response times and issue resolution. Key Skills and Experience: Proven experience as a Data Analyst or in a similar role, preferably within an IT Service Desk environment. Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau). Strong analytical skills with the ability to interpret complex data more »

being defined as: • Ability to document network information. • Assist in the setup of networks and contribute ideas and suggestions. • Suggest activities (common incidents and service requests) that can be performed by the service desk • Create and curate relevant knowledge articles. • Pass accreditations as required by the senior network … client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer. This includes but not limited to: Providing 2nd line on site and … service desk technical support: • Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their more »

employees, customers and partners. Bold in our decisions and actions. A few of our Partners & Accreditations: One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle … Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK. AWS Advanced Solution provider program and Managed Service Provider program. Job Description Main purpose of the job: To provide deskside technical support and advisory service of End UserCompute (EUC) devices, including … as 2nd Line support for all EUC technical incidents through to resolution at deskside. Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts to increase 1st time Fix Proactive in providing solutions to common incidents to reduce call volumes Resolve requests, incidents, problems and major more »

Are you a dynamic leader with a passion for service excellence? SMT GB, based at Duxford, is looking for a talented Service Delivery Manager to join our team and drive success in service operations. This role is being offered with a highly competitive base salary plus benefits … days holiday including bank holidays. Responsibilities: Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision. Managing service delivery in our area to ensure top-notch performance. Nurturing and enhancing customer relationships to foster long-term loyalty. Upholding stringent health and safety standards … a branch manager, with a track record of overseeing various functions within a site and managing staff across different roles. Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles. Experience with OEMs would be advantageous. Demonstrated management or supervisory experience, preferably leading teams more »

This role will be coveringPeterbourgh, Ipswich, Norwich and surrounding Areas. To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer … guidelines and recommendations from service management Work with colleagues to help overcome new or unusual faults Invoke the call escalation process in a timely manner Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you more »