2 of 2 DemandTrendPermanent Service Management Jobs in Cambridgeshire

Senior IT Service Delivery Manager - Financial Services Location: London (Liverpool Street) - 1-2 days a week Salary: £75-85K Are you an experienced IT Service Delivery Manager/IT & Operations Manager with a strong track record in the financial services sector ? DO you wish to work for a fast paced start up? Do you thrive on building … relationships, ensuring seamless service delivery, and driving continuous improvement across IT operations? If so, we'd love to hear from you. Our client, a start up FinTech organisation, is seeking a Senior IT Service Delivery Manager to join their growing technology function. This is a pivotal role, working with senior stakeholders to oversee the delivery of IT services … across infrastructure and SaaS platforms. Key Responsibilities Own end-to-end IT service delivery across multiple business units, ensuring SLAs and KPIs are consistently achieved. Act as the bridge between IT teams, vendors, and senior business stakeholders , ensuring smooth communication and alignment. Lead service improvement initiatives, using ITIL best practices to enhance processes, reliability, and customer satisfaction. Oversee More ❯

and reported, while actively representing MASS at industry events, exhibitions, and conferences. By collaborating closely with our Technical, Delivery, and Marketing teams, youll help drive growth across our ICT management services, cyber, and bespoke data service offerings, ensuring every opportunity is maximised from first contact through to successful delivery. The invaluable experience youll bring, to help us achieve … position, previously, so have had experience of translating complex requirements into solutions, and conveying complex solutions toaudiences of varying technical abilities: Essential: Experience selling into secure environments, particularly IT Service Management Exposure to Defence and Government customers, with knowledge of procurement cycles and frameworks Proven track record of closing six and seven figure, multi-year deals Security clearance More ❯