Cambridge University Hospital NHS Foundation Trust
Job summary An exciting opportunity has arisen for a motivated and enthusiastic Band 8A Deputy Operations Manager to join the dedicated operational management team within our Clinical Engineering Department. You will work as part of the operational management team within Clinical Engineering providing support to and deputising for … the Technical Services Manager, and providing operational development and management Medical Device Evaluation Specialists, Contracts Team and Medical Device Integration Lead to ensure they achieve all their primary responsibilities. The Clinical Engineering dept is primarily concerned with providing medical device management services in terms of procurement, repair, calibration … computer software and medical gas systems. The department works to ISO 9001:2015 and ISO 13485:2016 quality standards and is responsible for the management in excess of 60,000 medical devices used across the hospital and in the community throughout East Anglia. Please note if you would like more »
Service Desk Team Leader - IT ServiceManagement Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
Service Desk Team Leader - IT ServiceManagement Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to … service level targets on calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements … are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best more »
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Services Limited T/A Magdalene Limited
Due to the continued success and expansion of Magdalene We are looking for a ServiceManagement Specialistto be part of our Service Team, working in our 24x7 ServiceManagement Centre in St Ives,Cambridgeshire. Please note the shift pattern; 4 days on/4 nights … on ( 4 days off in-between) Shift allowance included Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and private sectors … solutions. The role & responsibilities: In this full time, permanent role, you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group Services Limited T/A Magdalene Limited
Due to our ongoing growth at Magdalene, we are excited to announce an opportunity to join our team as a ServiceManagement Specialist. This role involves working in our 24x7 ServiceManagement Centre located in St Ives, Cambridgeshire. It is a 6-month fixed-term contract … Monday to Friday and on call including weekends. Who are we? Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the fixed, mobile and utilities infrastructure networks for both public and … responsibilities: In this full time, fixed term role (6 months), you will be part of a team working on a 24x7 shift pattern providing service support to our customers, from receipt of issue through to resolution. You will be scheduling and allocating work and providing excellent support to our more »
Employment Type: Permanent
Salary: 4% Matched pension, Health cash plan, Life assurance, 33 Holidays
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Claremont Consulting
Enterprise Technology Service Manager A leading tech & data company are looking for an Enterprise Technology Service Manager to manage a portfolio of on-premise and SaaS Enterprise solutions that are used across the company. You will ensure applications and suppliers are supported and managed effectively resulting in excellent … service to the business. This is a permanent role based in Peterborough with a hybrid working model. Responsibilities: Manage and maintain system support models including appropriate SLAs across the Enterprise Portfolio Manage project transaction from development/pre-support into full enterprise systems service Act as the primary … escalation point for any complex business impacting service issues and co-ordinate activity through to resolution Responsible for the delivery of key tech business management and strategic initiatives including supplier rationalization, cost management and nearshore servicemanagement support Be the technical owner and identify value more »
will contribute towards IT strategy, business systems and implementation of best practices. This is an ideal opportunity for somebody early on in their IT Management career, or someone in a Team Leader role who is looking to make a step up. The successful candidate for the IT Operations Manager … systems across the business have correct security procedures as well as best practices fully implemented Taking a leading role in the implementation of ITIL servicemanagement Ensuring the IT ticketing system is utilised effectively and that support requests are handled and resolved to excellent standards Working on IT … The ideal candidate for the IT Operations Manager will have the following experience: Experience in an IT leadership position with the appetite to increase management responsibilities Excellent people-management skills The ability to work in a smaller environment with broader exposure across different areas of IT Ability to more »
Windows operating system exposure along with common Microsoft products such as Exchange, SQL Server. Deployment tool experience such as WSUS, SCCM, 3rd Party Patch management tools Performance monitoring tools using WMI, SNMP, API integrations. Nice to Haves In addition, it would be nice to have one or more of … abilities and be open to learning new technologies, such as: Linux Operating system experience Understanding of Government Security Classifications Working knowledge of the Jira ServiceManagement ITSM tool How you’ll support us This role will contain some elements of On Call dependant on project requirements. Our non more »
Employment Type: Permanent
Salary: £45000 - £55000/annum DOE plus company benefits
AppVolumes, Dynamic Environment Manager) Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting Excellent verbal and written communication skills Strong customer service and professional client facing-skills Strong time management and organizational skills and ability to meet project deadlines Understanding of networking concepts, LAN/… On-Premise Layer 3 Switching experience with vendor hardware such as Cisco, Dell, Aruba. Understanding of Government Security Classifications Working knowledge of the Jira ServiceManagement ITSM tool Dell Avamar Backup Software experience How you’ll support us This role will contain some elements of On Call dependant more »
Employment Type: Permanent
Salary: £60000 - £65000/annum DOE plus company benefits
St. Neots, Cambridgeshire, East Anglia, United Kingdom
MASS Consultants
AppVolumes, Dynamic Environment Manager) Strong working knowledge of vCenter, ESXi, CLI commands, ESXi updates/troubleshooting Excellent verbal and written communication skills Strong customer service and professional client facing-skills Strong time management and organizational skills and ability to meet project deadlines Understanding of networking concepts, LAN/… On-Premise Layer 3 Switching experience with vendor hardware such as Cisco, Dell, Aruba. Understanding of Government Security Classifications Working knowledge of the Jira ServiceManagement ITSM tool Dell Avamar Backup Software experience How youll support us This role will contain some elements of On Call dependant on more »