IT Support - 1st/2nd Line - Cambridge - Professional Services - Multi-site - 30,000 plus excellent benefits - On-site Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? Our client, a leading professional services firm, is seeking a proactive and hands-on IT SupportAnalyst to join their team in Cambridge. In this … role, youll be the go-to supportanalyst for everything from hardware maintenance and software support to troubleshooting and user assistance. Youll support colleagues across several UK offices with occasional travel required. Every day brings fresh challenges, so if you enjoy variety, collaboration, and helping others overcome technical hurdles, this is a fantastic opportunity. Were looking … needed, and handling service desk tickets. Youll also play a key role in supporting infrastructure, networks, and telephony, assisting with Microsoft Office and CRM systems, and ensuring seamless AV support for meetings. This is a great opportunity for someone whos both technically capable and people-focusedsomeone who takes pride in problem-solving, enjoys sharing knowledge with colleagues, and is More ❯
IT Support - 1st/2nd Line - Cambridge - Professional Services - Multi-site - £30,000 plus excellent benefits - On-site Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? Our client, a leading professional services firm, is seeking a proactive and hands-on IT SupportAnalyst to join their team in Cambridge. In this … role, you’ll be the go-to supportanalyst for everything from hardware maintenance and software support to troubleshooting and user assistance. You’ll support colleagues across several UK offices with occasional travel required. Every day brings fresh challenges, so if you enjoy variety, collaboration, and helping others overcome technical hurdles, this is a fantastic opportunity. … and handling service desk tickets. You’ll also play a key role in supporting infrastructure, networks, and telephony, assisting with Microsoft Office and CRM systems, and ensuring seamless AV support for meetings. This is a great opportunity for someone who’s both technically capable and people-focused—someone who takes pride in problem-solving, enjoys sharing knowledge with colleagues More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
Birchwell Associates Ltd
Were seeking an IT SupportAnalyst to deliver comprehensive on-site and remote technical support for a leading professional services firm. Based in Cambridge, this role supports users across multiple UK offices including Norwich, Birmingham, London, Manchester, Leeds, and Oxford. Occasional travel to other offices will be required. Youll provide a hands-on helpdesk service, maintain IT … infrastructure and applications, and ensure smooth day-to-day operations for staff and systems. Key Responsibilities Provide on-site and remote IT support for hardware, software, and network issues. Handle service desk tickets (up to 100 per week), ensuring prompt resolution. Maintain IT assets, perform regular equipment checks, and manage installations, upgrades, and repairs. Support and maintain core … laptops, networks, telephony, and software applications (e.g. Microsoft 365, CRM, document management systems). Configure user accounts, permissions, and distribution lists. Assist with AV setup and meeting room technology. Support senior IT management with system changes, cabling, and equipment setup. Participate in the out-of-hours support rota (approximately one week in six). About You Youll bring More ❯
