Period
to 26 May 2018

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in Cambridgeshire during the 6 months to 26 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Cambridgeshire
6 months to
26 May 2018
Same period 2017 Same period 2016
Rank 156 125 130
Rank change year-on-year -31 +5 -10
Permanent jobs requiring a Support Analyst 57 64 62
As % of all permanent IT jobs advertised in Cambridgeshire 1.32% 1.81% 1.53%
As % of the Job Titles category 1.36% 1.87% 1.57%
Number of salaries quoted 51 51 57
Cambridgeshire median annual salary £32,500 £30,000 £27,000
Median salary % change year-on-year +8.33% +11.11% -8.47%
10th Percentile £19,250 £21,250 £17,625
90th Percentile £47,500 £41,250 £44,200
East of England median annual salary £28,500 £30,000 £30,000
% change year-on-year -5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridgeshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridgeshire
Permanent vacancies in Cambridgeshire with a recognized job title 4,176 3,421 3,939
% of permanent IT jobs with a recognized job title 96.38% 96.61% 97.33%
Number of salaries quoted 2,769 2,635 3,161
Cambridgeshire median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -
10th Percentile £26,700 £26,750 £27,500
90th Percentile £67,500 £64,800 £62,500
East of England median annual salary £47,500 £45,000 £44,750
% change year-on-year +5.56% +0.56% +5.29%

Support Analyst
Job Vacancy Trend in Cambridgeshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for Support Analyst in Cambridgeshire

Support Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Cambridgeshire.

Salary trend for Support Analyst in Cambridgeshire

Support Analyst
Salary Histogram in Cambridgeshire

The salary distribution of IT jobs citing Support Analyst in Cambridgeshire over the 6 months to 26 May 2018.

Salary histogram for Support Analyst in Cambridgeshire

Support Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Cambridgeshire region over the 6 months to 26 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge -38 27 £37,500 +25.00% 2
Peterborough -30 14 £20,750 -23.15% 1
Huntingdon +2 10 £22,500 -
St Neots - 9 £20,500 -
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Cambridgeshire

For the 6 months to 26 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region featuring Support Analyst in the job title.

1 36 (63.16%) Windows
2 19 (33.33%) Microsoft
3 18 (31.58%) SQL
4 17 (29.82%) ITIL
5 16 (28.07%) Problem-Solving
6 15 (26.32%) Windows Server
7 13 (22.81%) ERP
8 12 (21.05%) Active Directory
9 11 (19.30%) Self-Motivation
10 10 (17.54%) SLA
10 10 (17.54%) Microsoft Excel
10 10 (17.54%) Java
10 10 (17.54%) Degree
11 9 (15.79%) Information Security
11 9 (15.79%) SQL Server
11 9 (15.79%) Analytical Skills
12 8 (14.04%) Microsoft Office
12 8 (14.04%) CRM
12 8 (14.04%) Service Delivery
12 8 (14.04%) Finance
12 8 (14.04%) Computer Science
13 7 (12.28%) Management Information System
13 7 (12.28%) Software Engineering
13 7 (12.28%) MS Exchange
13 7 (12.28%) C#
13 7 (12.28%) VB.NET
13 7 (12.28%) .NET
13 7 (12.28%) J2EE
13 7 (12.28%) Root Cause Analysis
13 7 (12.28%) Identity Access Management

Support Analyst Skill Set
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.28%) MS Exchange
2 3 (5.26%) Exchange Server 2010
3 2 (3.51%) Exchange Server 2007
3 2 (3.51%) Skype for Business
4 1 (1.75%) Exchange Server 2013
Applications
1 10 (17.54%) Microsoft Excel
2 8 (14.04%) Microsoft Office
3 1 (1.75%) Microsoft PowerPoint
Business Applications
1 4 (7.02%) Dynamics AX
1 4 (7.02%) Dynamics GP
1 4 (7.02%) NetSuite
2 3 (5.26%) Dynamics CRM
3 1 (1.75%) Magento
Cloud Services
1 5 (8.77%) Office 365
2 1 (1.75%) Amazon AWS
2 1 (1.75%) Amazon EC2
2 1 (1.75%) Cloud Computing
2 1 (1.75%) Dynamics 365
2 1 (1.75%) Microsoft Azure
Communications & Networking
1 4 (7.02%) WebEx
2 3 (5.26%) TCP/IP
3 2 (3.51%) DNS
3 2 (3.51%) Firewall
3 2 (3.51%) SAN
4 1 (1.75%) DHCP
4 1 (1.75%) FTP
4 1 (1.75%) HTTPS
4 1 (1.75%) Internet
4 1 (1.75%) SSH
4 1 (1.75%) SSL
4 1 (1.75%) VLAN
Database & Business Intelligence
1 9 (15.79%) SQL Server
2 4 (7.02%) SQL Server Integration Services
2 4 (7.02%) SQL Server Reporting Services
3 1 (1.75%) MySQL
3 1 (1.75%) SQL Server 2005
3 1 (1.75%) SQL Server 2008
General
1 8 (14.04%) Finance
2 6 (10.53%) Manufacturing
3 5 (8.77%) Telecoms
4 4 (7.02%) German Language
5 3 (5.26%) Banking
6 2 (3.51%) Marketing
Libraries, Frameworks & Software Standards
1 7 (12.28%) .NET
1 7 (12.28%) J2EE
2 1 (1.75%) CSS
2 1 (1.75%) HTML
2 1 (1.75%) jQuery
2 1 (1.75%) LAMP
2 1 (1.75%) LDAP
2 1 (1.75%) REST
2 1 (1.75%) SOAP
2 1 (1.75%) Spring
2 1 (1.75%) Web Services
Miscellaneous
1 11 (19.30%) Self-Motivation
2 9 (15.79%) Analytical Skills
3 8 (14.04%) Computer Science
4 7 (12.28%) Management Information System
5 6 (10.53%) Data Centre
6 4 (7.02%) Biotechnology
6 4 (7.02%) Mobile App
7 3 (5.26%) Driving Licence
8 2 (3.51%) Blackberry
8 2 (3.51%) iPad
9 1 (1.75%) FMCG
9 1 (1.75%) Internet of Things
9 1 (1.75%) Smart City
Operating Systems
1 36 (63.16%) Windows
2 15 (26.32%) Windows Server
3 6 (10.53%) Windows Server 2012
4 5 (8.77%) Linux
4 5 (8.77%) Windows 7
4 5 (8.77%) Windows 8
4 5 (8.77%) Windows Server 2008
5 4 (7.02%) Mac OS X
5 4 (7.02%) Windows Server 2003
6 3 (5.26%) Windows 10
7 1 (1.75%) AIX
7 1 (1.75%) CentOS
7 1 (1.75%) Debian
7 1 (1.75%) Ubuntu
7 1 (1.75%) VMS
7 1 (1.75%) Windows Vista
7 1 (1.75%) Windows XP
Processes & Methodologies
1 17 (29.82%) ITIL
2 16 (28.07%) Problem-Solving
3 13 (22.81%) ERP
4 9 (15.79%) Information Security
5 8 (14.04%) CRM
5 8 (14.04%) Service Delivery
6 7 (12.28%) Identity Access Management
6 7 (12.28%) Root Cause Analysis
6 7 (12.28%) Service Delivery Management
6 7 (12.28%) Software Engineering
7 6 (10.53%) Service Management
8 5 (8.77%) Mathematics
9 4 (7.02%) Change Management
9 4 (7.02%) Logistics
10 3 (5.26%) Agile Software Development
10 3 (5.26%) Business Analysis
10 3 (5.26%) User Acceptance Testing
11 2 (3.51%) Incident Management
11 2 (3.51%) ITSM
11 2 (3.51%) Problem Management
Programming Languages
1 18 (31.58%) SQL
2 10 (17.54%) Java
3 7 (12.28%) C#
3 7 (12.28%) VB.NET
4 2 (3.51%) JavaScript
4 2 (3.51%) Shell Script
5 1 (1.75%) ActionScript
5 1 (1.75%) ActionScript 2.0
5 1 (1.75%) Bash Shell
5 1 (1.75%) PHP
5 1 (1.75%) Python
Qualifications
1 10 (17.54%) Degree
2 3 (5.26%) Microsoft Certification
3 2 (3.51%) DBS Check
3 2 (3.51%) MCSA
3 2 (3.51%) MCSE
Quality Assurance & Compliance
1 10 (17.54%) SLA
2 2 (3.51%) ISO 9001
2 2 (3.51%) ISO/IEC 20000
2 2 (3.51%) ISO/IEC 27001
3 1 (1.75%) QA
System Software
1 12 (21.05%) Active Directory
2 4 (7.02%) Terminal Services
3 2 (3.51%) KVM
3 2 (3.51%) VMware Infrastructure
3 2 (3.51%) XenServer
Systems Management
1 3 (5.26%) SCCM
1 3 (5.26%) SCOM
2 1 (1.75%) WSUS
Vendors
1 19 (33.33%) Microsoft
2 5 (8.77%) VMware
3 4 (7.02%) JD Edwards
4 3 (5.26%) IBM
5 2 (3.51%) Cisco
5 2 (3.51%) Citrix
5 2 (3.51%) CommVault
5 2 (3.51%) NetApp
5 2 (3.51%) Oracle
5 2 (3.51%) Qualys
6 1 (1.75%) Atlassian
6 1 (1.75%) Sage
6 1 (1.75%) Salesforce.com
6 1 (1.75%) Sophos