Period
to 17 October 2018

The median annual salary for a Support Analyst was £29,000 in advertised job vacancies in Cambridgeshire during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
East of England > Cambridgeshire
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 148 122 128
Rank change year-on-year -26 +6 -32
Permanent jobs requiring a Support Analyst 42 80 55
As % of all permanent IT jobs advertised in Cambridgeshire 1.21% 2.10% 1.54%
As % of the Job Titles category 1.26% 2.15% 1.59%
Number of salaries quoted 34 63 48
Cambridgeshire median annual salary £29,000 £30,000 £25,000
Median salary % change year-on-year -3.33% +20.00% -16.67%
10th Percentile £22,750 £21,250 £19,600
90th Percentile £44,750 £38,750 £41,625
East of England median annual salary £29,750 £32,500 £31,000
% change year-on-year -8.46% +4.84% +2.48%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Cambridgeshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Cambridgeshire
Permanent vacancies in Cambridgeshire with a recognized job title 3,333 3,716 3,467
% of permanent IT jobs with a recognized job title 96.25% 97.51% 97.03%
Number of salaries quoted 2,309 2,883 2,886
Cambridgeshire median annual salary £45,139 £45,000 £45,000
Median salary % change year-on-year +0.31% - +3.75%
10th Percentile £26,750 £26,750 £26,250
90th Percentile £70,000 £70,000 £65,000
East of England median annual salary £45,000 £45,000 £45,000

Support Analyst
Job Vacancy Trend in Cambridgeshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Cambridgeshire.

Job vacancy trend for Support Analyst in Cambridgeshire

Support Analyst
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Cambridgeshire.

Salary trend for Support Analyst in Cambridgeshire

Support Analyst
Salary Histogram in Cambridgeshire

The salary distribution of IT jobs citing Support Analyst in Cambridgeshire over the 6 months to 17 October 2018.

Salary histogram for Support Analyst in Cambridgeshire

Support Analyst
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Cambridgeshire region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge -1 24 £30,500 +1.67% 4
Peterborough -37 15 £27,500 +6.80% 5
Huntingdon +9 3 - - 1
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Cambridgeshire

For the 6 months to 17 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridgeshire region featuring Support Analyst in the job title.

1 30 (71.43%) Windows
2 21 (50.00%) Active Directory
3 18 (42.86%) Microsoft
4 11 (26.19%) Windows Server 2012
5 10 (23.81%) Windows Server
6 9 (21.43%) Windows Server 2008
6 9 (21.43%) Service Management
7 8 (19.05%) VMware
7 8 (19.05%) Office 365
8 7 (16.67%) Management Information System
8 7 (16.67%) ITIL
8 7 (16.67%) MS Exchange
8 7 (16.67%) SQL
9 6 (14.29%) SQL Server
9 6 (14.29%) TCP/IP
9 6 (14.29%) DNS
9 6 (14.29%) Firewall
9 6 (14.29%) Citrix
9 6 (14.29%) Microsoft Azure
9 6 (14.29%) Windows 7
9 6 (14.29%) Problem-Solving
10 5 (11.90%) Windows 10
10 5 (11.90%) Mitel
10 5 (11.90%) IP Telephony
10 5 (11.90%) Publishing
10 5 (11.90%) ProCurve
10 5 (11.90%) WatchGuard
10 5 (11.90%) Intranet
10 5 (11.90%) HP
10 5 (11.90%) SLA

Support Analyst Skill Set
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (16.67%) MS Exchange
2 4 (9.52%) Exchange Server 2013
3 3 (7.14%) Exchange Server 2010
3 3 (7.14%) SharePoint
4 1 (2.38%) Skype for Business
Applications
1 5 (11.90%) Microsoft Office
2 2 (4.76%) Microsoft Excel
Business Applications
1 3 (7.14%) Dynamics CRM
2 1 (2.38%) Dynamics AX
2 1 (2.38%) Magento
2 1 (2.38%) NetSuite
Cloud Services
1 8 (19.05%) Office 365
2 6 (14.29%) Microsoft Azure
3 3 (7.14%) Amazon AWS
4 2 (4.76%) Amazon EC2
5 1 (2.38%) Dynamics 365
Communications & Networking
1 6 (14.29%) DNS
1 6 (14.29%) Firewall
1 6 (14.29%) TCP/IP
2 5 (11.90%) Intranet
2 5 (11.90%) IP Telephony
3 4 (9.52%) DHCP
3 4 (9.52%) WebEx
4 3 (7.14%) NetScaler
5 2 (4.76%) FTP
5 2 (4.76%) HTTPS
5 2 (4.76%) SSH
5 2 (4.76%) SSL
6 1 (2.38%) VLAN
6 1 (2.38%) VPN
6 1 (2.38%) Wi-Fi
Database & Business Intelligence
1 6 (14.29%) SQL Server
2 1 (2.38%) SQL Server 2005
2 1 (2.38%) SQL Server 2008
2 1 (2.38%) SQL Server Integration Services
2 1 (2.38%) SQL Server Reporting Services
General
1 5 (11.90%) Publishing
2 4 (9.52%) Manufacturing
2 4 (9.52%) Telecoms
3 3 (7.14%) Marketing
4 2 (4.76%) Finance
Libraries, Frameworks & Software Standards
1 2 (4.76%) .NET
1 2 (4.76%) J2EE
1 2 (4.76%) LDAP
1 2 (4.76%) REST
1 2 (4.76%) SOAP
Miscellaneous
1 7 (16.67%) Management Information System
2 4 (9.52%) Biotechnology
3 3 (7.14%) Data Centre
4 2 (4.76%) Computer Science
4 2 (4.76%) Self-Motivation
5 1 (2.38%) Analytical Skills
5 1 (2.38%) FMCG
Operating Systems
1 30 (71.43%) Windows
2 11 (26.19%) Windows Server 2012
3 10 (23.81%) Windows Server
4 9 (21.43%) Windows Server 2008
5 6 (14.29%) Windows 7
6 5 (11.90%) Windows 10
7 4 (9.52%) Linux
7 4 (9.52%) Mac OS X
8 3 (7.14%) Windows Server 2003
9 2 (4.76%) AIX
9 2 (4.76%) VMS
10 1 (2.38%) Windows XP
Processes & Methodologies
1 9 (21.43%) Service Management
2 7 (16.67%) ITIL
3 6 (14.29%) Problem-Solving
4 3 (7.14%) CRM
4 3 (7.14%) ERP
4 3 (7.14%) Incident Management
5 2 (4.76%) DevOps
5 2 (4.76%) Identity Access Management
5 2 (4.76%) Information Security
5 2 (4.76%) Root Cause Analysis
5 2 (4.76%) Service Delivery
5 2 (4.76%) Service Delivery Management
5 2 (4.76%) Software Engineering
6 1 (2.38%) Analytics
6 1 (2.38%) Change Management
6 1 (2.38%) Data Analytics
6 1 (2.38%) Malware Detection/Protection
6 1 (2.38%) Network Management
6 1 (2.38%) Process Improvement
6 1 (2.38%) Site Reliability Engineering
Programming Languages
1 7 (16.67%) SQL
2 2 (4.76%) ActionScript
2 2 (4.76%) ActionScript 2.0
2 2 (4.76%) C#
2 2 (4.76%) Java
2 2 (4.76%) VB
2 2 (4.76%) VB.NET
3 1 (2.38%) PHP
3 1 (2.38%) T-SQL
Qualifications
1 4 (9.52%) Degree
1 4 (9.52%) Microsoft Certification
2 3 (7.14%) MCSA
3 1 (2.38%) Computer Science Degree
Quality Assurance & Compliance
1 5 (11.90%) SLA
2 1 (2.38%) ISO/IEC 27001
System Software
1 21 (50.00%) Active Directory
2 4 (9.52%) Hyper-V
3 3 (7.14%) XenApp
4 2 (4.76%) VMware Infrastructure
5 1 (2.38%) Firmware
5 1 (2.38%) VMware ESXi
Systems Management
1 3 (7.14%) SCCM
1 3 (7.14%) SCOM
2 1 (2.38%) Backup Exec
Vendors
1 18 (42.86%) Microsoft
2 8 (19.05%) VMware
3 6 (14.29%) Citrix
4 5 (11.90%) HP
4 5 (11.90%) Mitel
4 5 (11.90%) ProCurve
4 5 (11.90%) WatchGuard
5 3 (7.14%) Cisco
5 3 (7.14%) NetApp
5 3 (7.14%) Zscaler
6 2 (4.76%) IBM
6 2 (4.76%) Oracle
6 2 (4.76%) Qualys
7 1 (2.38%) Apple
7 1 (2.38%) JD Edwards
7 1 (2.38%) Sage