1 of 1 Permanent Collaborative Working Jobs in Canterbury

first point of contact for IT incidents and service requests, delivering excellent customer service while ensuring issues are resolved efficiently or escalated appropriately. Working Pattern The 1st Line IT Technician will operate within the SNS Helpdesk, providing remote support to customers throughout the year and assisting with … onboarding and offboarding of users in accordance with company procedures. Identifying recurring issues and providing feedback to help improve service quality and efficiency. Working collaboratively with colleagues across the service desk and technical teams. Maintaining a high standard of customer service and professionalism at all times Personal Specification Essential ...