1 of 1 Permanent Microsoft 365 Jobs in Canterbury

ticketing system. Providing remote first-line technical support to customers using telephone and remote-access tools. Diagnosing and resolving common hardware, software, Microsoft 365, printing, and connectivity issues. Managing support tickets in accordance with agreed service levels and company procedures. Escalating incidents and service requests … progress of support requests. Creating, updating, and maintaining accurate ticket notes, technical documentation, and knowledge base articles. Assisting with user account administration, password resets, Microsoft 365 administration tasks, and endpoint support. Supporting the onboarding and offboarding of users in accordance with company procedures. Identifying recurring issues ...