2 of 2 Permanent Social Skills Jobs in Canterbury

with agreed service levels and company procedures. Escalating incidents and service requests to 2nd Line Technicians in accordance with helpdesk escalation procedures. Maintaining regular communication with customers regarding the status and progress of support requests. Creating, updating, and maintaining accurate ticket notes, technical documentation, and knowledge base articles. Assisting with … times Personal Specification Essential Good understanding of Windows operating systems and Microsoft 365 applications. Basic understanding of IT hardware, networking, and troubleshooting principles. Excellent communication and customer service skills. Strong organisational skills with the ability to prioritise workloads effectively. Ability to work independently and as part of a team. ...

relationship-building capabilities • Confidence engaging with business owners, directors and senior stakeholders • A track record of generating opportunities and converting relationships into revenue • Excellent communication, presentation and influencing skills • A proactive, self-motivated and entrepreneurial approach If you enjoy developing relationships, creating opportunities and helping businesses grow, we would ...