2 of 2 Permanent Customer Engagement Jobs in Cardiff

technical development and improvement of Hafod's business systems and applications. This exciting new role will be key on informing and influencing the future landscape of our colleague and customer-based systems and applications, ensuring the organisation runs efficiently and we provide exemplar services to our colleagues and customers. Working alongside Hafod's business functions, IT operations and Business … will "lean into" the business and provide specialist skills and knowledge around use of our systems and applications and how they can support the delivery of services to our customer, ensuring our colleagues are able to work in an efficient and effective manner that is underpinned by digital tools. The role is offered on a full-time permanent basis … flexed to support our business requirements and needs. Connect with you - Be a key advocate of change, and understand and unlock improvement ideas using technology through proactive colleague and customer engagement Invest for a better future - by ensuring our systems, and contracts meet our needs and future proofed so we can continue to provide exemplar services. What you More ❯

not-for-profit organisation. As part of their continued transformation, they're hiring a CRM Product Manager to drive internal product solutions that streamline global sales, marketing, onboarding, and customer engagement. The role: You'll take ownership of Salesforce CRM-based digital tools used by internal teams, manage the full product lifecycle, and collaborate with 15+ departments to improve … the world. The skills and experience we are looking for: Hands-on experience using Salesforce as the core product platform (essential) Confident communicator with internal stakeholders across sales, marketing, customer success, and operations Experience in internal business operations and process improvement Proven background in product delivery - from discovery to release Familiarity with Agile ways of working and product backlog More ❯