1 of 1 Permanent Process Improvement Jobs in Cardiff

batch customers. Ensure enablement programmes are scalable, repeatable, and aligned to customer journeys, business objectives, and product strategy. Oversee the creation and continuous improvement of customer education content, including guides, videos, release materials, and self‐service resources. Lead feature enablement and release education in partnership with Product, Engineering … adoption, and support renewals. Define, track, and report on enablement success metrics, using data and customer feedback to optimise programmes and inform product and process improvements. Requirements: Proven experience leading customer enablement, customer success, training, or onboarding teams Demonstrate exceptional people management skills, including coaching, performance management, and team ...