1 to 25 of 42 Permanent Service Delivery Jobs in Cardiff

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Service Delivery Agent/Customer Support/Operations (Anti-Money Laundering & Compliance Services) We are looking for a proactive and customer-focused Service Desk Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a number of … new services being established. We are looking for somebody who has worked in a contact centre, operations department or service delivery environment previously. You should be well versed taking inbound and outbound calls, managing, creating and resolving new service tickets (20-30 per day) This contract role … has been assessed as outside IR35 This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction. Experience required: Proven experience in a service delivery environment, demonstrating exceptional customer experience skills. Proven experience using ticketing systems (e.g., HubSpot More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing … IT strategy whilst successfully managing the day to day IT operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely … delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently More ❯

Job summary Are you a dynamic and experienced Delivery Manager with a desire to maximise the potential of adopting agile methodologies? Or a pro-active and experienced Project Manager with a passion for transitioning project delivery into product delivery? Are you forward thinking, looking for a new … and enjoy leading multidisciplinary teams? If so, Digital Health and Care Wales has an exciting opportunity for you. We are looking for a Lead Delivery Manager to join as part of the new Digital Delivery Team within the Operations Directorate, where you will play a pivotal role in … transitioning from traditional project delivery to a product orientated delivery operating model, that meets the evolving needs of our service providers and users. Main duties of the job The post holder will help to be accountable for leading a multidisciplinary teams as part of the Operations Directorate More ❯

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and … this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure … IT service desk professionals & a couple of Team Leaders Experience Required: Experience in a similar senior IT role i.e. Head of IT/Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT … projects are delivered effectively and aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates … efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance More ❯

respect of new, enhanced or different technologies that would serve its purposes better. Prepare and deliver technical presentations and demonstrations Strong background in Field service delivery, technology, methodology and provide thought leadership in this area of our industry. Provide technical direction to delivery on key projects. Maintain … function to develop, shape and ultimately propose new solutions and opportunities for the customer environment. Innovation & Leadership Drive and coordinate the Applied Innovation and Service Excellence programs Be an ambassador for the Unisys Service Lines, educating both the Unisys Account teams and Client personnel on the Unisys future … strategy, service roadmaps and overall solution architecture Contribute to the technical dimension of Account Plan and produce annual account technology roadmap Communicate and contribute with the Service Lines on issues identified from field observations, client feedback and technical communities (e.g., Case Studies) Identify continuous improvement opportunities across the More ❯

Its primary functions are: • to provide high quality IT systems, support and maintenance across the organisation •to provide strategic advice and guidance to the service areas and their directorates •to contribute to the delivery of the Council's Digital First approach The ICT Service consists of several … functions including: •the Service Desk •Enterprise Systems and Data teams responsible for the development, support and maintenance of both in-house developed and 3rd party applications •ICT Services teams delivering network, server and end user computing services •Security and Compliance •Enterprise Architecture . About the job The technologies supported … and cloud infrastructures. Within the school environment there is a strong adoption of Chromebooks and iPads along with both Google and Microsoft cloud-based service offerings. You would be joining an enthusiastic and ambitious team with opportunities to work with a range of cutting edge technologies. You will have More ❯

Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating strong relationships … while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and innovation. If … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

team.The role works closely with the Lab Medicine managers for the Biochemistry, Haematology, Blood Transfusions and Cellular Pathology labs, providing a pathology IM&T service on long term projects as well as daily support as needed. The team supports the management of new hardware and software into the labs … with NHS experience. They will need to be able to think strategically to manage the multiple complex projects that are on going for the service including the LIMS TCLe upgrade. They will also need to be able to respond to urgent queries and support the team to provide a … planning and implementing a broad range of activities and new ways of working across all labs and sites. o Support of strategic and operational service modernisation through the implementation of technology. o Manage the Pathology IM&T programmes and projects, within timeframes and with KPIs. o Support and train More ❯

Job Description Senior Customer Success Manager – Cardiff (Hybrid/Remote working) £70k Cyber Security service provider require a Senior Customer Success Manager who has a background within technology, cyber or digital operations to join their successfully growing team. This role is perfect for an individual who excels at cultivating … strong relationships, while guiding customers through their journey. This position is part of the Service Management team, focusing on client onboarding, ongoing service delivery, and process improvement. It offers the chance to work alongside technology subject matter experts in a collaborative environment that values fresh ideas and … you're a creative thinker who thrives on teamwork, we encourage you to apply. Responsibilities of the Senior Customer Success Manager: Own customer onboarding, service availability, and delivery Continuously measure and improve service operations. Engage customers regularly to assess needs and remove adoption barriers. Monitor customer health More ❯

Service Support Advisor Are you ready to take your career to the next level in the exciting world of software and technology? We are a dynamic company dedicated to revolutionising the way businesses operate and we want you to be a part of it! Location: Cardiff Central Contract Type … weeks with potential to extend What We're Looking For: We're on the hunt for a motivated and professional Service Support Advisor to join our vibrant team. Key Responsibilities: Provide outstanding support to our clients, ensuring their needs are met promptly and effectively. Service Ticket management. Support … party organisations. Handling and processing data. Manage customer inquiries with a positive attitude and a solution-focused approach. Collaborate with team members to streamline service delivery processes. Maintain accurate records of customer interactions and service requests. What You Bring to the Table: Highly compliant, with excellent communication More ❯

team.The role works closely with the Lab Medicine managers for the Biochemistry, Haematology, Blood Transfusions and Cellular Pathology labs, providing a pathology IM&T service on long term projects as well as daily support as needed. The team supports the management of new hardware and software into the labs … with NHS experience. They will need to be able to think strategically to manage the multiple complex projects that are on going for the service including the LIMS TCLe upgrade. They will also need to be able to respond to urgent queries and support the team to provide a … planning and implementing a broad range of activities and new ways of working across all labs and sites. o Support of strategic and operational service modernisation through the implementation of technology. o Manage the Pathology IM&T programmes and projects, within timeframes and with KPIs. o Support and train More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

databases, ensuring stability, reliability, and performance. A strong understanding of MI/BI principles will be beneficial as you support the business with project delivery, system enhancements, and issue resolution. This is an excellent opportunity for an experienced SQL Developer looking to expand their skills into Azure. Key Responsibilities … Design, develop, and maintain high-quality SQL databases to solve complex business challenges. Identify and recommend improvements, upgrades, and modifications. Collaborate within a service delivery team, reporting to the Head of Application Development. Actively participate in team planning and contribute to continuous improvement efforts. Duties & Tasks Develop, support … completion. Communicate progress in daily stand-ups and escalate issues where necessary, identifying solutions to keep projects on track. Build strong relationships within the delivery team. Manage time effectively, prioritise tasks, and adhere to deadlines. Required Skills & Experience Proven experience as an SQL Developer working with T-SQL, SSIS More ❯

cloud. This includes proactive monitoring, troubleshooting, and support across various IT functions such as hardware, security, and application management. The role also oversees IT service desk operations, providing support to end users, ensures adherence to policies and collaboration on IT projects. Strong emphasis on security, effective service delivery … cloud, while diagnosing and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user More ❯

best in class bid management practices. The Bid Manager will be able to demonstrate their knowledge and expertise when it comes to ICT managed service solutions, including tech, service delivery, and the commercial side of medium to large IT outsourcing deals. Plus, they will understand how solutions … coordinating the entire bid process for competitive tenders. What to expect: Management of the end-to-end bid process, ensuring the timely and consistent delivery of high-quality bid submissions on time, to budget and specification Ensure consistent communication with Senior stakeholders both internally and externally Create and execute More ❯

much as you enjoy working for Ultima and our customers. This is a customer facing senior consultant role within our Network team, covering project delivery from the presales stage through design and implementation. MAIN DUTIES AND RESPONSIBILITES We are looking for someone who has experience in Project delivery … organised, planning flexibly but effectively. Passion Analysis and Problem Solving – Analysing and evaluating problems, swiftly determining a corrective course of action in line with Service Level Agreements. Achievement Focus – Driving oneself to achieve, being self-motivated and being seen as determined and committed. Integrity Quality Focus – Concern for quality … to detail and willing to try to improve one’s performance. Checks that standards being achieved are in line with Ultima’s goals around Service delivery excellence. Technical Knowledge – Willingness to continually learn and improve technical knowledge. Communication Skills – Excellent communication skills, making an impact on others, establishing More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services More ❯

more for organizations around the world. Visit www.ironmountain.com for more information. Primary purpose of the role: OnBase Developer - DevOps role Reports to the IT Service delivery manager This role provides post-sale support services to customers to coordinate and execute product/services implementation projects including installation, troubleshooting More ❯

a high-quality experience to enterprise clients across the payments value chain. The Role This is a hybrid role at the intersection of technology, service, and delivery. You’ll be the primary contact for a portfolio of strategic clients—ensuring smooth onboarding, supporting technical implementations, managing issues through resolution … smooth onboarding and implementation process. Provide hands-on support for API integrations and platform configuration, escalating issues internally where needed. Manage client projects and service requests using tools like Jira, ensuring accurate tracking and timely delivery. Act as a trusted advisor to clients, helping them navigate the technical aspects … updates, and deliver continuous improvement. Contribute to internal feedback loops to inform product development and enhance the client experience. Maintain a proactive approach to service delivery, identifying risks before they become issues. Ideal Candidate Profile 3–5 years’ experience in a client-facing role, ideally within the payments More ❯

You’ll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design … functional prototypes using HTML, CSS, and JavaScript when needed Required Skills and Experience Active SC (Security Check) clearance Hands-on experience applying Government Digital Service standards and design principles Familiarity with GDS prototyping toolkit Proficiency with industry-standard design software (e.g., Figma, Axure, Adobe XD, Sketch) Strong communication skills More ❯

differing endpoints, technologies and data structures Provide expert guidance on Azure integration component implementation, configuration and customisation to meet business requirements. As part of Service Delivery, provide support to troubleshoot and resolve issues with data and application integrations and related environments. Collaborate with stakeholders at all levels to More ❯