6 of 6 Permanent Service Delivery Jobs in Cardiff

Head of IT - Cardiff Head of IT with strong operational IT experience in heading up an IT team across several areas, including IT service management and IT infrastructure is required by a leading company in Cardiff. This is very much an IT operational-type role day to day and hands-on, rather than strategic. They have a strategy signed … action so it's supporting this alongside the Director of IS The successful candidate will deliver and manage the day-to-day IT operations, maintaining high standards of IT service delivery, and safeguarding their IT infrastructure. The team that you will oversee is around 12, with a mix of IT security, IT infrastructure, IT service desk professionals … Head of IT Services/Senior IT Operations Manager Hands-operational senior IT experience Ability to manage cross-functional IT teams and develop those teams Excellent understanding of IT service management, IT infrastructure, and IT operations management. Experience within the legal sector or a professional services environment would be a bonus Have the ability to implement and lead large More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

Hybrid 1-2 days in the office As a middle manager within the Council you will: Ensure that corporate/departmental people practices are understood and implemented within the service Monitor and evaluate the team's performance and recommend areas for improvement based on evidence Coach and support staff to develop and appropriately use the case management system Recommend … areas for service improvement based on relevant data and information Collaborate constructively with partner organisations and other stakeholders including internal services and colleagues Build a culture of trust in the wider team Monitor and evaluate individual performance against statutory timescales, bringing any underperformance to the attention of the SEN Improvement Lead Produce a service and partnership data dashboard … leaders to monitor and evaluation the SEND Local Offer. The data tracking manager's role is to oversee the quality and storage of the data captured by the SEN Service, and to use performance and reporting systems and tools to effectively extract, analyse and report on key performance indicators, impact and service outcomes. This data is to be More ❯

and effective day-to-day operations of the company & develop and monitor key performance metrics to achieve Company goals. Establish and maintain policies, procedures, and systems to ensure quality service delivery. IT & Administration To manage all IT services which is a key component of the business requiring robust management of software and associated licences, hardware, and internal & external servers. More ❯

dynamic team of legal experts or our suite of technology driven legal solutions designed to meet client challenges. Founded in Cardiff, we have grown into a nationally recognised full-service commercial law firm, with offices in Swansea, Bristol, London, Birmingham, Leeds, and Liverpool. We pride ourselves on fostering professional growth, encouraging innovation, and maintaining an inclusive and supportive culture. … management systems (Peppermint or equivalent). Strong organisational skills and the ability to manage multiple tasks and deadlines efficiently. A proactive, solutions-focused attitude with a commitment to excellent service delivery. Desirable Experience supporting self-employed lawyers or consultant solicitor platforms. Prior exposure to legal finance software (Peppermint, Sage, Xero). Understanding of GDPR and data protection principles within More ❯