10 of 10 Permanent Service Desk Analyst Jobs in Cardiff

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst , you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth … line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user … guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk More ❯

An exciting opportunity has arisen for an IT Service Desk Analyst to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As an IT Service Desk Analyst , you will be providing first and second-line technical support, resolving incidents and requests while ensuring the smooth … line technical support to internal staff, ensuring all incidents are resolved in a timely manner. Following ITIL practices to manage and escalate incidents as required, in line with agreed service levels. Assisting with the setup and troubleshooting of hardware and software, particularly Microsoft-based systems and applications. Supporting internal customers in using IT tools, ensuring effective documentation and user … guides are in place. Participating in IT projects and contributing to the continuous improvement of the service desk function. What We Are Looking For: Previously worked as an IT Service Desk Analyst, Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We re looking for … x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years … and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for … x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years … and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are More ❯

Job Title: Service Desk Analyst Location: Cardiff, Wales Salary: £23, £26,000 Contract type: Permanent #LI-Hybrid About the role This position sits on the ARO Services Service Desk Team of the Cloud, Cyber, and IT (CCIT) Business Unit, reporting to the Front Line Services Manager. The ARO Services function oversees both Professional and Managed … Services across all technical domains. We're looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In this role, you'll manage our monitoring software, troubleshoot issues, log calls, and resolve support queries quickly and efficiently. You'll handle inbound calls, emails, and service requests, providing first … line support and escalating unresolved issues to the relevant teams. The ideal candidate will be an enthusiastic communicator with a strong customer service focus, quick-thinking, and detail-oriented. Experience with troubleshooting or technical support is a plus, but most importantly, we're looking for someone eager to learn and make an impact. You'll be part of a More ❯

IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We're looking for … x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point click apply for full job details More ❯

Be the friendly face of Tech Support - Join us as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk … and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their Victim Support computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self … service confidence. Participate in team meetings, workshops, and IT projects-your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A More ❯

With a strong focus on innovation, inclusion, and professional development, this is an excellent opportunity to grow your career in a supportive environment. Your new role As an IT Service Desk Analyst, you will provide 1st line and some 2nd line technical support to internal customers. You'll be responsible for resolving and escalating incidents in line … with service level agreements, supporting end-user hardware and software, and maintaining documentation to improve organisational resilience. You will also contribute to IT projects, create user guides and knowledge base articles, and play an active role in team meetings and workshops. What you'll need to succeed Previous experience in a 1st/2nd line IT Service Desk … opportunities for professional development and training. Benefits also include holidays starting at 28 days per annum plus bank holidays, with an increase of one holiday day per year of service up to a maximum of 33 days, a day off for your birthday, a life assurance scheme, and a pension scheme. What you need to do now If you More ❯

you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st/2nd Line Service Desk Engineers for long. You’ll get hands More ❯

Your new company You'll be joining a values-led public sector organisation that is committed to supporting its people and delivering meaningful impact across communities. With a strong focus on innovation, inclusion, and professional development, this is an excellent More ❯