2 of 2 DemandTrendPermanent Incident Management Jobs in Carlisle

We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week.The ability to participate in … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of … administration of applications Working in a technical environment with a Service Desk and associated tools Desirable Delivering continual service improvements Working within an environment that applies the ITIL Service Management framework Working knowledge of the NHS Other Requirements Essential Willing to travel Ability to work as part of a team as well as alone Willing to undertake personal development More ❯

project work such as M365 migrations, SharePoint access, on prem to cloud migrations - Technical Support for the VOIP systems - On site & Remote support to client base of 400 - Helpdesk & incident management Key Skills for the Senior IT Technician: - Experience as a senior IT Technician - Previous experience with migrations, ideally on prem to cloud - Working knowledge of Azure and More ❯