Onsite AV Team Lead - Roles and Responsibilities: Principal onsite AV Technician delivering and supporting a break-fix contract with a prestigious Law Firm, based in London. Responsible for maintaining high levels of client satisfaction. Empowering users to be more self-sufficient by running a … assignments among the AV Technicians. Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program / survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end / remote … troubleshooting on VC systems across the estate. i.e.- Cisco / Microsoft Teams rooms. Be competent in the AV Technicians day-to-day duties and capable of performing their duties. Working with the clients IT team and vendors (such as Network Operations / IT / ) to resolve faults More ❯
equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London area / south of the River Thames. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across … client sites. Location: South London area / South of the River Thames Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44 / night on call or £308 per week plus OT if called out at 1.5 times Key responsibilities … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Hold a full UK Driving Licence Essential to obtain / hold UK security clearances such as SC and More ❯
equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London area / south of the River Thames. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across … client sites. Location: South London area / South of the River Thames Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44 / night on call or £308 per week plus OT if called out at 1.5 times Key responsibilities … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Hold a full UK Driving Licence Essential to obtain / hold UK security clearances such as SC and More ❯
equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London area / south of the River Thames. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across … client sites. Location: South London area / South of the River Thames Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44 / night on call or £308 per week plus OT if called out at 1.5 times Key responsibilities … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Hold a full UK Driving Licence Essential to obtain / hold UK security clearances such as SC and More ❯
equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around South London area / south of the River Thames. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across … client sites. Location: South London area / South of the River Thames Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44 / night on call or £308 per week plus OT if called out at 1.5 times Key responsibilities … customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance /break-fix Hold a full UK Driving Licence Essential to obtain / hold UK security clearances such as SC and More ❯
Service Architecture (operational runbooks, service descriptions, KPI / KRI etc.). Create business as usual processes. Take ownership of business as usual break-fix and enhancement activities. Work outside of business hours to perform change. Work with vendors to drive change. Qualifications, Skills … organisational skills with a process efficiency mind-set. Team-oriented and collaborative mindset. Precise attention to detail and accuracy. Experience in both consulting and / or finance (i.e. banking) (highly desirable). More ❯
