1 to 19 of 19 Permanent Customer Experience Jobs in Central London

Staff Engineer Working with a leading tech & data company as part of an innovative team working on customer journey building and managing legacy estates. This is a permanent role based in Central London with a hybrid working model. Platforms/Frameworks: Node Express C#.NET Docker Kubernetes Cloudflare AWS GitLab … standards and processes across the organization, providing technical input into planning. Take a risk-based approach to decision-making, ensuring compliance with regulatory frameworks. Experience: Experience with all/most of the tech stacks mentioned above Strong ability to deal with high volumes of data Must have great … soft skills and ability to work across the business, dealing with non-technical stakeholders Experience leading engineering teams towards a shared technical vision. Proven track record in making architectural decisions that meet customer and commercial needs. Strong influencer and negotiator, adept at managing stakeholder relationships. Proficiency in building more »

service improvement Performance * You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. * You will manage your own workload proactively and understand escalation processes. * Your primary focus will be on driving incident reduction … challenges, best practice, etc. * Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services. Preferred Qualifications and Experience * Degree qualified or Bachelor's Degree in IT * 3 to 5 + years' experience in Risk and/or Finance application support Lead … Role * Preferred experience working in a function of Risk and/or Finance investment banking and understands the need for control in a banking environment * Business knowledge for Credit and Market Risk will be an advantageous * Evidence of progression and consistency in career to date. Technical skills, exposure or more »

service improvement Performance * You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. * You will manage your own workload proactively and understand escalation processes. * Your primary focus will be on driving incident reduction … challenges, best practice, etc. * Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services. Preferred Qualifications and Experience * Degree qualified or Bachelor's Degree in IT * 7 + years' experience in Risk and/or Finance application support * Preferred experience … XML, JSON, SOAP, REST * Web, Application, SSAS and SSRS Servers * Windows and platforms Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to more »

Data Scientist A leading Tech & Data company are looking for a Data Scientist with strong AI/ML experience to develop new applications of data science and AI across the business. You will enhance customer propositions using a variety of machine learning methods. This is a permanent role … working model) Responsibilities: Work with key stakeholders to convert business problems into a data science framework/solution (eg with Marketing, Product, UX/CX) Manage the scoping and delivery of data science projects Partner with ML Engineers to ensure that all models are put into production and deliver clear … impact to the business Communicate technical outputs and results to non-technical audiences Experience required: A passion and motivation for using Data Science to solve real world customer problems Demonstratable experience in end-to-end AI/machine learning model development Proficiency in Python & SQL Outcome focused more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, wh... APCT1_UKTJ more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »

a fully Fintech business. The business has grown significantly over recent years and as a result are investing in their IT function to enhance customer experience and ensure they remain a top tier product. This is an exciting time to join the business as the IT are in … to improve our company Take ownership of the tasks and responsibilities you are assigned. Be a real team player to collectively achieve success Required experience: Proficient experience working with Laravel. This is the main framework for this role. Strong experience with Laravel-associated technologies: Laravel Livewire, Laravel … Confident front and back end user. A background in secure application development, ideally from regulated financial services or a fast-paced start-up. Extensive experience with Agile Scrum. Minimum of 6 years of experience with PHP, HTML, CSS, Javascript, and SQL Extensive knowledge of PHP 8.2 and proficiency more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

to drive innovation and excellence in parking technology? Our client in London is seeking a Parking Systems Manager to lead transformative projects and enhance customer experiences in the parking business industry. Role Overview: As the Parking Systems Manager, you will be responsible for delivering equipment implementation projects and programmes … or equivalent experience. Knowledge: Technical awareness in managing projects with high technology content. Skills: Excellent stakeholder management, commercial awareness, people management, and leadership skills. Experience: Minimum seven years' project management experience, preferably in parking equipment/software implementation. What We Offer: Competitive Package: Up to £65,000 Leave more »

qualified leads using various channels of outreach including but not limited to cold calling, email, and social selling. Providing a world-class prospect and customer experience through every interaction. Finding new markets and new ways to reach existing markets. Build new strategies to sell more into existing markets … clients and key stakeholders. Cross-functional collaboration with the marketing, partnership, and product management teams to develop effective sales strategies and campaigns. Provide exceptional customer service and follow-up to ensure client satisfaction. Be willing to work on different shifts according to specific partner locations/time zones. Meet … record of generating new business leads via email, phone, or social media in B2B sales or business development for SAAS products/Software Sales Experience prospecting and cold calling into a large list of accounts. An entrepreneurial mindset to conquer the market. Consistent achievement of year-over-year quota more »

a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. Ideally in higher education but this is not … Centre Director to have: Proven track record of success in direct to consumer/D2C/B2C digital sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong … leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service/contact center/customer experience software and platforms Experience in digital learning, education and/or higher education would be ideal but not essential Why more »

revolutionised the hospitality sector with their multi-award winning and globally acclaimed social gaming concepts married with their fun and eclectic venues. Pioneering new customer experiences across multiple sites across the UK, USA and Australia, their dynamic technology team – the driving force behind their success – is looking for a … Synapse, Logic Apps, and Function Apps etc. SQL Server, including Store Procedures, T-SQL, or similar enterprise database toolset. Familiarity with RESTful APIs. Extensive experience with various data sources and technologies. Proficiency in PowerBI and Power Query. Software development experience in relevant languages such as C# or Python. … Knowledge of Data Modelling and associated tools like SQLDBM.com. Experience using MS Dynamics or similar ERP systems. Desirable Qualifications: Experience within the Hospitality industry. Leadership experience. Familiarity with Azure DevOps or similar development lifecycle management tools. Company Values: We embrace innovation, constantly seeking opportunities to invent and improve. more »

and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in more »

meters to all consumers by the end of 2020. The infrastructure is now live and DCC must ensure that we have the internal and customer facing processes and systems that allow us to operate at scale with our national customer base. Were looking for an experienced and dynamic … demand in a timely and cost-efficient manner. The role holder will also ensure the optimisation and traffic management capability of the network delivers customer needs driving efficiency of existing and future network traffic flows. What will you be doing? Lead and motivate a team that is responsible for … term network capacity from our suppliers and partners to scale their networks in the most cost effective manner, whilst ensuring delivery of an excellent customer experience in line with key performance metrics and indicators Present to our suppliers, in a compelling way, the formal submission of the Demand more »

an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. Benefits Package Annual Bonus 25 Days' Annual Leave + … line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience more »

an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customised and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. About The Role Identify and add qualified prospects to the … outreach, networking events and client visits Develop and maintain client relationships Develop and maintain strategic partnerships to grow the business Gather useful information from customer and competitor data Make and give presentations to prospective clients and internal executives Drive the end-to-end sales process Prepare and submit sales … contracts Your Experience & Skills A minimum of two years' experience in a Business Development Representative role within SaaS is required. Familiarity with Asana is beneficial. Proficiency in English is necessary, and knowledge of German is advantageous. The candidate should possess strong customer engagement and presentation skills, capable more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience working on large digital transformation programmes, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria Train Station. … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

Post-Sales Technical Consultant Document Solutions | ECM | SaaS WFH with travel to customer sites throughout the UK & Europe Up to £40,000 + company car scheme + further benefits We are proud to be working with a leading provider of innovative Document Solutions | Enterprise Content Management Solutions | SaaS dedicated … their goals through cutting-edge technology. Their solutions empower organisations to streamline operations, enhance productivity, and maximise efficiency. With a focus on delivering exceptional customer experiences, they are committed to providing unparalleled support and expertise to their clients across the UK & Europe. Post Sales Technical Consultant Position Overview: We … successful implementation and ongoing support of solutions for valued clients. As a Post-Sales Technical Consultant, you will collaborate closely with sales, implementation, and customer success teams to deliver tailored solutions that meet clients' unique needs. Responsibilities of the Post Sales Technical Consultant: Serve as the primary technical point more »

Hana - £95k - £107k + 5-10% bonus and benefits - (West London/Work from home) Are you a capable Solutions Architect with demonstrable experience of architecture within an SAP S4 HANA finance transformation? Have you worked in a B2C or Retail environment? Would you enjoy defining the future state … architecture strategy, and drivers for technology and business change and be the lead for solution design, delivery and options. It is essential you have experience working on an SAP S4HANA Finance transformation within a B2C or Retail business. In addition to Finance experience, any experience across the … beneficial, which includes HR, Procurement, Facilities, Security and Point of Sale (POS). If you love retail, love technology, have a good solution architecture experience to date - and want a place to continue your learning, and development and a place to build great solutions - so you can deliver long more »