19 of 19 Permanent Customer Retention Jobs in Central London

seasoned & ambitious Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We’d love to hear from you. 🚀 Join LEGALFLY! LEGALFLY is a pioneering legal AI platform offering an end-to-end solution … Join us at LEGALFLY and be a part of our mission to revolutionise the legal industry with cutting-edge AI technology. Key Responsibilities: Own customer growth and retention: Lead the full customer lifecycle, from onboarding to renewal, with a focus on identifying and executing expansion opportunities ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses … understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer ...

growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor … engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company’s operational framework ...

deliver solutions that address client business needs and deliver client value while supporting product-specific business strategies. •Engage at all levels within the customer, sales and channel partner organization. Work with the customers and Business Partners to grow market share within the portfolio. •Provide sales direction and leadership … local Industry Conferences and User Group meetings •Contribute to creating and executing regional sales plays •Engage BigFix GEO and Global Leadership to increase customer advocacy and progress deals •Exceed assigned software, services and renewals sales targets •Maintain customer retention •Add new logos annually What ...

thrive if you enjoy improving the client experience and helping businesses make smarter technology decisions. Success in the role includes: * High levels of customer satisfaction and retention. * Achieving revenue growth targets by recommending relevant services and solutions. * Ensuring clients have clear account plans, risk registers, and strategic updates. * Proactively ...

solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry . M-Cube, established in 2001, during the years expanded its range of services with … creating increasingly personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently ...

including: Building optimisation models to improve efficiency and throughput. Developing predictive models to reduce risk and prevent downtime. Designing churn prediction strategies to improve customer retention. Identifying next-best actions to support sales and commercial teams. Applying geospatial modelling to optimise footprint and location strategy. What We’re Looking ...

strategic relationship builder who thrives at the intersection of commercial growth and deep customer partnership? Do you want to not only own the most valuable accounts but also impact and influence internal practices and team members? Famly is looking for a Senior Key Account Manager to drive expansion, retention … development of other KAMs. Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence ...

Outside IR35 | 3-Month Contract We’re partnering with a well-known consumer brand that’s on a mission to deepen its understanding of customer behaviour and optimise marketing performance. They’re scaling fast and are looking for a Marketing Data Analyst to help the team better understand customer … with marketing leaders to drive commercial impact. The Project: Partner closely with the Marketing and Growth teams to tackle complex commercial challenges that drive customer acquisition and retention Analyse customer and campaign data to uncover actionable insights and growth opportunities Build and maintain Looker dashboards ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability ...

Data Science projects within the data team, with the idea to work towards people management. You'll play a key part in shaping how customer data informs decision-making at scale. Key Responsibilities Lead and develop a team of data scientists, providing technical guidance and strategic direction. Partner with … senior stakeholders to identify opportunities for data-driven improvement in customer engagement, retention, and product experience. Oversee the design, development, and delivery of advanced analytical models and insights that support business growth. Translate complex data into clear, actionable recommendations that drive commercial impact. Collaborate closely with ...

measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria: Client Relationship & Satisfaction Client Retention Rate : Maintain a high retention rate across managed accounts through proactive engagement and value delivery. Client Satisfaction Scores : Achieve and sustain positive ...

accessible - helping customers feel confident about their money through technology, insight, and great user experience. As a Senior Data Scientist, you’ll focus on customer analytics and applied data science - using data to understand behaviour, identify opportunities, and guide strategic decisions across marketing, product, and personalising customer experience. … Responsibilities Translate business challenges into analytical questions and deliver data-led insights that drive customer growth and retention. Analyse customer behaviour, lifecycle patterns, and engagement to uncover opportunities for product and marketing optimisation. Develop and maintain advanced analytical models to forecast customer outcomes and measure impact. Present ...

ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams … ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the company’s customer success strategy ...

through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check … cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content ...

Senior Account Executive to join their team and help to expand their enterprise market presence within in-house enterprise legal teams whilst nurturing strong customer relationships. As an Senior Account Executive, you will be responsible for driving sales growth with new business customers as well as cross selling … upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts. As well as target a strategic new business ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

delay your application. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...