1 to 25 of 26 Permanent Customer Retention Jobs in Central London

and experienced Clinical Application Specialist to join our GYN Surgical Solutions division, primarily focusing on the Sonata product range. Job description: What are Hologics Applications Specialists responsible for? Ensuring customer retention and driving customer satisfaction. Provide advanced applications support of existing Hologic customers, training of new and existing customers on relevant product portfolio. Provide customer … and site assessment). Assisting users in the effect utilization of Hologic products, advanced applications' troubleshooting and commercial support during conferences and trade shows. Drive business growth of existing customer base as well as expand market share within a designated territory. Identify growth opportunities to existing customer base and gather insights from competitive accounts to identify potential opportunities. … Work in close collaboration with Sales, Field Service, Marketing and Technical and Customer Service to ensure customers receive a first-class experience. Required profile: To be considered for the role we expect the following as a minimum expectation: Education : Post grad/diploma qualification in Medical Ultrasound. Experience : Fully competent in the surgical/clinical setting and advanced experience More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

Job Title: Customer Success Manager (German speaking) Location London Hybrid: You will be required to be in the London or Reading office once a week Target Start Date: August 2025 Contract duration : 12 months Day Rate: Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation … to continue with Deloitte. About the Project We are seeking a German speaking Licensing Specialist to work with a global software vendor client and support the client’s Corporate customer segment . These are larger strategic account requiring a consultative and data-drive approach to licensing. This role requires an individual with excellent communication and analytical skills to manage … Ability to review and interpret complex licensing contracts and terms, identifying key clauses and potential risks related to compliance. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables – responsibilities but not limited to; Own and manage a defined territory and portfolio of Corporate customers and oversee all More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

for our clients, ensuring they derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team to ensure optimal delivery and More ❯

Team and work closely with global colleagues to build scalable data products and deliver high-impact commercial insights. This role blends analytics and BI, with projects spanning marketing performance, customer behaviour, and product development. You’ll play a key role in monitoring performance, shaping promotional strategies, and driving customer retention — all while working with a modern … Pull, manipulate, and analyse data from Snowflake and other sources Build and maintain DBT models to support analytics Develop impactful dashboards and visualisations in Tableau Monitor business performance and customer behaviour to guide strategic decisions Analyse marketing activity, including promotions, spend, and retention metrics Collaborate with the global product team to develop scalable analytics solutions What We More ❯

equipment and technical positions will meet the clients needs. Deliver World Class Service - Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention. Provide leadership for Technical teams on events. Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method More ❯

Customer Success and Sales Executive Central London £30,000 bases salary + OTE We are on the lookout for an ambitious, relationship-driven customer success executive to join our award winning, high growth clients team. The Role: As a Customer Success and Sales Executive, you will be the voice of our clients customers within the company. Your … role will be to ensure customer satisfaction, retention and long-term success by building strong relationships and providing exceptional support. You will deliver a ‘first class’ customer services and help them maximise the value of our clients services while identifying opportunities for growth. £30,000 base salary Collaborative, open minded social culture and office environment Huge … ranking them as one of the 50 fastest-growing technology companies in the UK. They have grown 836% over the last 4 years and are looking for a Customer Success and Sales Executive who can supporting their growing customer base. Partnering within a range of different industries including market leading high street retailers, national car manufacturers and companies More ❯

first-party data into real commercial value. As a Senior Data Scientist, you’ll own the end-to-end delivery of machine learning models that drive revenue growth, improve customer retention, and optimise decision-making. You’ll work on high-impact challenges like forecasting, churn prediction, customer segmentation, and commercial uplift—delivering solutions that are accurate More ❯

transformation priorities. Key Responsibilities: Manage a portfolio of enterprise clients, ensuring high engagement and value realisation from membership services Lead renewal strategies and account growth initiatives, driving 100% retention of Annual Recurring Revenue (ARR) Build trusted relationships with senior executives, becoming a consultative partner aligned to client goals Collaborate with internal research, product, and delivery teams to tailor More ❯

Growth Analyst Up to £70,000 | London – Hybrid (2 days/week) | 12-month FTC (Maternity Cover) An international consumer brand with a mission-led product and a loyal customer base is looking for a commercially minded Marketing & Growth Data Analyst to join their UK team. You’ll be part of a business that’s seen huge growth over … and reporting frameworks. Day-to-day, you’ll be the go-to for marketing and growth teams, turning raw data into actionable insight on acquisition, retention, and customer lifetime value. What You’ll Be Doing Pulling, joining, and transforming data from Snowflake and other sources using advanced SQL Conducting deep-dive analysis into campaign performance, customer acquisition, and retention Building clear, engaging dashboards in Tableau for stakeholders at all levels Evaluating promotions and experiments to determine short- and long-term business impact Identifying trends, anomalies, and opportunities in the data — and flagging them proactively Supporting the marketing team in tracking KPIs like CAC, retention rate, and channel ROI Partnering with global More ❯

product analytics projects for the business Working on new propositions, innovation, and strategy Developing their website and app Analysing pricing, performance, and product iterations Assessing how they can drive customer retention through the app Working alongside analytics engineers who will be doing the back-end data work YOUR SKILLS AND EXPERIENCE Product Analytics background needed SQL experience More ❯

Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral part of our client’s marketing team. This role is ideal for you if you: Have a keen interest in data analytics within … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global collaboration, creating … local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer … Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performance metrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the business without waiting for a request. More ❯

a fast-growing, internationally recognised consumer brand with a strong e-commerce presence. Operating in over 100 countries, they are known for their innovative, high-quality products and strong customer engagement. The UK team is collaborative, creative, and commercially driven, with a supportive culture that values insight-led decision-making. Key Responsibilities Analyse marketing performance, customer acquisition, retention … Extract, join, and manipulate data from Snowflake using advanced SQL and dbt models Build clear, engaging Tableau dashboards and reports Track and optimise marketing KPIs such as CAC, retention rates, and channel ROI Spot trends, anomalies, and opportunities proactively Enable stakeholders to self-serve data and insights effectively Requirements 5+ years’ experience in data analytics, ideally in marketing … Advanced SQL skills for complex data extraction and manipulation Experience with Snowflake, dbt, and Tableau (or similar visualisation tools) Strong understanding of marketing metrics such as CAC, LTV, retention, and ROI Ability to work independently and deliver clear, actionable insights Excellent communication skills with non-technical stakeholders Collaborative mindset and proactive problem-solving approach If you’re a More ❯

This fast-growing consumer brand is a market leader in its sector. Operating internationally, they combine creativity with data-driven decision-making to fuel rapid growth and long-term customer engagement! THE ROLE As a Senior Analyst, you can expect to be involved in the following: Conduct deep-dive analysis into marketing performance, customer acquisition, retention … immediate and long-term impact Extract, manipulate, and join data using SQL (Snowflake, dbt) Create clear, engaging dashboards in Tableau (or similar) Track and report marketing KPIs (CAC, retention rates, channel ROI) Spot trends, risks, and opportunities proactively Collaborate with UK and global teams to ensure best practice and shared learning YOUR SKILLS AND EXPERIENCE 5+ years in More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across motor finance, collections, and customer growth initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping … and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service … improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established years of experience in service or UX design, ideally in complex or regulated More ❯

part of a global data and analytics team. You’ll be responsible for delivering high-quality analysis that drives commercial decision-making—working on everything from campaign evaluation and customer behaviour analysis to dashboard development and KPI tracking. Around 60% of your work will be UK-focused, collaborating closely with local marketing, sales, and growth teams. The remaining … involve contributing to global data products and best practices, working alongside international colleagues to create scalable, high-impact analytics solutions. Key Responsibilities Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Evaluate campaign and promotional impact, assessing both short- and long-term revenue and retention effects. Extract, manipulate, and join data … from Snowflake and other sources using advanced SQL. Build and maintain clear, actionable Tableau dashboards and reporting tools. Track key marketing KPIs, including CAC, LTV, retention, and channel ROI. Identify emerging trends, anomalies, or risks in data and present proactive recommendations. Collaborate with UK stakeholders and global analytics peers to align processes and share best practices. Support the More ❯

your clients on how the company can help them achieve more. As the Client Technical Lead/IT Cloud Technical Consultant you will act as a bridge between the customer and internal teams, addressing technical challenges, facilitating seamless implementations, and fostering long-term relationships to drive customer satisfaction and retention. The focus of the role is to provide … consistent service, quality and innovation. Working in partnership with a customer relationship manager you will ensure the back office and field engineering teams have the appropriate knowledge to support the client and will be responsible for resolving technical issues outside of their remit. Working closely with security and cloud consultancy teams you will guide clients to make improvements to … experience in a relevant role (Managed Service Provider role preferred) Demonstrable technical skills and certifications in Microsoft cloud technologies Articulate and professional with excellent interpersonal skills including expectation management Customer service-orientation, with the desire to have dedicated clients needs centre to everything you do Outstanding oral and written communication skills with the ability to generate client proposals and More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

NASA, Disney, Heineken, Bose, Vodafone, Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to More ❯

Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction. Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are met while identifying areas to grow and strengthen long-term … several client accounts Managing and mentoring large technical teams (40+ field engineers and support staff) Overseeing financial performance across contracts, ensuring revenue and margin targets are met Supporting client retention through service quality, relationship building, and account growth Partnering with Sales on RFPs, bids, and customer presentations for new opportunities Ensuring full compliance with internal policies, client More ❯

Video & Social Adtech company who have grown their revenues by 300% over the past 5 years and tripled their headcount! The Role We are looking for a results-oriented Customer Success Manager to execute cross-platform performance campaigns. You will be responsible for managing end-to-end campaigns across YouTube. Requirements Managing … client partnerships from start to finish. Including strategy, brief response, media plan creation, execution, reporting and invoicing Owning and incrementally growing a book of business by focusing on client retention, growth, renewal, and satisfaction Analytical and critical evaluation capability is required for use in post-campaign analysis Responding to all client requests with urgency by using knowledge and More ❯

offering luxury prizes whilst simultaneously raising money for a variety of charities across the UK. This is an exciting opportunity to make a real impact in a fast-paced, customer-focused digital environment. THE ROLE This Senior Product Analyst will play a key role in shaping strategy and innovation across the website and app, focusing on app development and … customer retention. You’ll work on developing new propositions and customer experiences, pricing test/product performance/customer behaviour analysis and conduct AB tests to drive improvements. You’ll need to have advanced SQL to uncover insights from large datasets. SKILLS + EXPERIENCE Strong and advanced SQL required (Windows functions a nice to have) Experience with More ❯