Customer Service Specialist
City of London, London, United Kingdom
Excent Capital Ltd
worldwide. We provide our clients with an investment platform for the international financial market. Due to our continuous growth, we are looking for a: Customer Service Specialist Job Description The Customer Service Specialist will be responsible for providing support to platform users by assisting … and processes in a clear and helpful manner. Support will be delivered through various channels, including online chat, phone calls, and email. Additionally, the specialist will provide multicultural support in multiple languages, ensuring a high-quality service experience for users from diverse backgrounds. Responsibilities Provide timely and effective … processes to users in a clear and user-friendly manner. Deliver support through various channels, including online chat, phone calls, and email. Offer multicultural customer service in different languages, adapting communication style to diverse users. Handle CRM activity to ensure tickets are resolved efficiently and all user information More ❯
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