5 of 5 Permanent Escalation Management Jobs in Central London

Head to lead and oversee strategic client engagements, large-scale technology programs, and global delivery operations. The role requires strong leadership, commercial acumen, stakeholder management, and a solid technical background to ensure successful delivery, customer satisfaction, and business growth. Key Responsibilities: Lead end-to-end delivery across multiple strategic … accounts and programs. Own delivery governance, operational excellence, resource management, and customer satisfaction. Manage executive stakeholder relationships, including C-level client engagement. Drive revenue growth, margin performance, and portfolio success. Lead geographically distributed delivery teams and offshore centers (Pakistan/Egypt/India) Open to travel to Pakistan ...

Services team. This role is located in London. In this role, youll make an impact in the following ways: Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, control gaps, and operational risk while improving platform stability. Drive initiatives through to completion with strong ownership … application support supporting mission-critical platforms across multiple regions, including follow-the-sun models. Proven track record of leading incident, problem, and change management with measurable improvements in stability and service recovery. Demonstrated automation-first and AI-enabled mindset, with experience driving tooling, observability, and process automation. Strong ownership ...

About the Opportunity Job Type: Permanent Application Deadline: 25 September 2026 Title Agile Release Train (ART) Owner, Core Value Stream – Fixed Income Department Asset Management Platforms Location London Reports To Value Stream Owner – Equity and Fixed Income Level Grade 7 We’re proud to have been helping our clients … what our clients need and to deliver on our strategic ambitions. FIL Platforms represents the next step in that journey - bringing together Asset Management Delivery, Enterprise Technology Services, and delivery and change teams from across the business into a single integrated structure, designed for clarity, speed, and impact. That ...

early-stage B2B SaaS business building an AI-powered platform for the property industry. The platform uses AI to automate operational workloads across property management, including customer communications, compliance workflows, maintenance coordination and scheduling. The business is now expanding its Customer Success function as it moves from pilot customers … Lead position and an opportunity to take a significant step up in responsibility, rather than an established Head of Customer Success or senior people-management role. For the Manager and Specialist positions, we are open to candidates with less experience, including people coming from adjacent client-facing backgrounds such ...

account's governance framework and KPI narrative, linking contractual obligations to measurable business outcomes for HSBC and JLL. You will drive data-based reporting, escalation management and continuous improvement within a strategic, high-trust client partnership. Based in the UK with regular London office attendance, you will report ...