3 of 3 Permanent Escalation Management Jobs in Central London

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. ...

agency partners. Problem Solving: Demonstrated experience in effective problem-solving. Looking at data for insights to action globally, and putting the data into action. Escalation management as issues can escalate fast. Understanding how to de-big platform issues and solution mapping as an example of issues that ...

seeking an experienced Carve-out PMO Lead to oversee the end-to-end programme management of a complex business carve-out from a parent organisation. This role is accountable for establishing and leading the Programme Management Office, driving governance, planning, and execution across all separation workstreams, and ensuring … Commercial. Identify, manage, and mitigate cross-functional risks, issues, and dependencies. Produce clear executive-level reporting including progress updates, critical path tracking, and escalation management. Coordinate closely with transaction teams, Separation Management Offices, and external advisers. Ensure alignment between deal assumptions, separation scope, and operational execution. Support ...