2 of 2 Permanent Escalation Management Jobs in Central London

operating models, strengthening governance, and ensuring customers experience reliability, transparency, and confidence at scale. What You Will Own Global ownership of incident, problem, and escalation management across enterprise banking customers Team Leadership of a Global Team of 30+ Leadership of the transition to a cloud-first, SaaS-aligned … support model , including tooling, processes, and engagement frameworks Executive-level communication and ownership during critical platform events , acting as the senior escalation authority Operational governance covering SLAs, regulatory compliance, security, and data-privacy requirements Build, scale, and lead a high-performing global support organisation , including strategic expansion ...

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential ...