2 of 2 Permanent Genesys Jobs in Central London

least two of the following, with working knowledge of the rest: • ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) • Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] • AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) • Salesforce (Sales, Service, Marketing Cloud – CRM transformation engagements) Required Skills & Experience • 12–18+ years ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...