1 of 1 Permanent Head of Support Jobs in Central London

My Financial Services Client are currently looking for a Head of Front Office Support - EMEA. Key Responsibilities include: * Provide application support and troubleshooting for clients, internal trade desks escalating to development teams. * Fulfilling client customisation requests with Algo trading systems and MTF platform. * Analysis/troubleshooting … of order routing, trade flow and post trade issues. * Managing and prioritising team communication, ques, and mailboxes to ensure requests are being actioned in a timely manner. * Analysis and identification of trends and patterns and ensuring incident and problem management procedures are being followed. * Assisting with product testing … and project work. * Contribute towards 'follow the sun' support model, working closely with global teams in APAC and US to ensure pre market health checks are performed. * Occasional weekend work required during major upgrades. Key Experience required: * Strong hands on support experience of a trading platform within More ❯