Head of Technical Support
- Hiring Organisation
- ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
- Location
- City of London, London, United Kingdom
hands-on leadership role for someone who enjoys building, coaching, and improving, with the autonomy to make a real impact. Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK-based support … scalability – you’ll be key to this! Optimise Zendesk a well as the integration with Jira. Identify where AI might be able to support operational efficiency and take the lead on implementation. Dive into the data and drive KPI performance. Strengthening collaboration with Product, CS and other key teams. ...