18 of 18 Permanent ITSM Jobs in Central London

with customer requirements. Key Responsibilities Service Implementation: Work with a variety of stakeholders to implement the new service across multiple workstreams, into the clients ITSM tool (ServiceNow). Including but not limited to: KBAs, SLAs, workflows etc. Requirements Analysis: Work with the Lead BA to complete a review ...

Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls. Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI's. Support the business with reliable, scalable, and secure hardware provisioning and retrieval process that supports Joiner ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management ...

management and application deployment. Good understanding of Conditional Access, Microsoft Defender, Secure Score and common Microsoft security controls. Experience using ServiceNow or a comparable ITSM platform, with disciplined ticket ownership and queue management. Good troubleshooting skills across endpoints, applications, identity, networking and cloud services. Ability to create clear technical documentation ...

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network lifecycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow Designer ...

skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow. Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global ...

experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules ...

. Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models ...

. Scripting skills (PowerShell, Python, Bash, or equivalent). Understanding of monitoring and alerting systems (e.g., Dynatrace, Datadog, Splunk, Azure Monitor). Knowledge of ITSM processes (Incident, Problem, Change, Request) and workflow automation. Experience integrating automation with CI/CD, APIs, and cloud-native services. Strong understanding of identity models ...

full ownership of the end-to-end sales cycle: prospecting, qualification, value-driven solution positioning, proposal creation, negotiation, and deal closure Position ServiceNow offerings (ITSM, ITOM, ITAM, CSM/CRM, IRM, AI-driven solutions) as business outcomes, not just technology Define and execute a territory and account growth strategy aligned ...

optimisation and future scalability planning Key Responsibilities Lead and develop the IT Service Operations and Digital Workplace function across multiple sites Drive service maturity, ITSM best practice, and continuous improvement initiatives Build trust and confidence in technology services across the business Manage and develop a team of technical support … both strategic and operational environments. You will likely bring experience within: Digital Workplace/End User Computing (EUC) IT Service Operations/Service Delivery ITSM and service maturity programmes Microsoft 365 environments Technology transformation and continuous improvement initiatives You will also demonstrate: Strong people leadership and team development capability Excellent ...

endpoint and image strategy Intune/Configuration Manager Identity and access (AD/Entra ID, PAM, MFA) Secure collaboration, VDI, and remote access ITSM, CMDB, monitoring, EDR/XDR, and tooling consolidation Ensure TS security assurance and accreditation, working closely with cyber and accrediting authorities. Redesign service operations to improve … Configuration Manager, MDM/MAM. Identity & security: AD/Entra ID, Zero Trust, MFA, PAM, EDR/XDR, DLP. Service management: ITIL v4, SIAM, ITSM platforms (e.g. ServiceNow). Secure cloud, collaboration, and restricted‐environment solutions. #J-18808-Ljbffr ...

Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will … with the overall purpose of the position. Data Extraction & Integration Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems. Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles. Work with development teams ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager who thrives in a fast-paced, high-growth … first mindset Develop B2B support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support ...

risk management best practices What you need to succeed in the role Proven experience in continuous improvement and risk management roles within IT service management or technical operations environments. Strong knowledge of ITIL v4 principles, ISO 20000 standards, and practical experience in implementing CSI frameworks and risk management processes. Demonstrable … improvements and risk information to technical and non-technical audiences. Strong organisational skills, capable of managing multiple concurrent improvement and risk initiatives. Familiarity with ITSM tooling, service performance dashboards and risk registers. Experience delivering training or coaching in CI tools and risk management methodologies. High personal standards with a passion ...

will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing … Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement Creating, amending and removing user access ...

seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. Youll help shape and deliver enterprise service transformation initiatives from … analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support ...