1 to 25 of 47 Permanent ITSM Jobs in Central London

fundamentals and hybrid environments. TCP/IP, DNS, DHCP and networking fundamentals. Enterprise Wi-Fi and wireless networking. Firewalls, VPNs and remote access technologies. ITSM platforms, ticketing systems and RMM tools. Desirable Microsoft certifications (MS-102, MD-102, AZ-104 or equivalent). Experience working within a Managed Service Provider. ...

Server; familiarity with data modeling concepts and warehouse performance tuning. Support & Incident Management – Strong troubleshooting and analytical skills for root cause analysis; exposure to ITSM tools such as ServiceNow and Jira. Preferred Qualifications Microsoft Certifications (e.g., DP‐900, AZ‐900, DP‐203). Familiarity with AKS, Docker, or containerized ...

Application Support Analyst, Service Desk Analyst, IT Support Analyst or similar role Strong user-facing and stakeholder management skills Experience working with ITSM platforms such as ServiceNow or similar Knowledge of Incident, Problem and Change Management processes Excellent troubleshooting and analytical skills Experience documenting support procedures and knowledge articles ITIL ...

improvement projects or digital workplace enhancements. Excellent stakeholder management and relationship-building capabilities. Experience operating within Agile or Scrum environments. Strong understanding of IT Service Management principles and best practice. A data-driven mindset with a focus on measurable business outcomes. ...

ensure continuous improvement projects are delivered on time, within budget, and meet the high-quality standards expected by Zodiac Maritime. Vendor and IT Service Management Establish and maintain productive relationships with strategic vendors. Oversee contract negotiations, manage ongoing performance, and ensure the delivery of services aligns with Zodiac Maritime ...

independent judgments and work with minimal supervision. Experience using Microsoft 365, SharePoint, PowerPoint, Excel, Adobe Creative Suite, Canva, or similar tools. Familiarity with IT service management concepts, project portfolio reporting, cybersecurity awareness, and change communications. Application Period Priority consideration will be given to candidates who apply by September ...

Experience integrating identity logs with monitoring or SIEM tools. Familiarity with security and compliance frameworks such as NIST, SOC 2, and HIPAA. Familiarity with ITSM tools and change management processes (e.g., ServiceNow, Jira). Experience managing identity configuration using tools like Terraform. Practical experience with automation and repeatability concepts. #J ...

IT Service Desk Strong people management skills, ideally managing a sizeable support team Experience managing performance through SLAs and KPIs Strong understanding of ITSM and ITIL environments Experience managing ticket queues, workloads and escalations Knowledge of ServiceNow or a comparable service management platform Excellent stakeholder management and communication skills ...

experience). 5+ years in IT support roles, with at least 2 years in a leadership or supervisory position preferred. Technical Skills: Proficiency in ITSM tools, dashboarding software (e.g., Power BI, Tableau), and ticketing systems (e.g., ServiceNow, Jira). Solid understanding of network fundamentals, common operating systems, and common IT ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

Capability Proven success selling complex IT services and digital transformation projects Strong understanding of business transformation, operating model design, IT service delivery and IT service management Track record of winning new logos and expanding existing accounts Comfortable selling to both technical and business stakeholders Ability to communicate effectively ...

engagements focused on reliability, resilience, and modern cloud operations. Key responsibilities include: Define and embed SRE engagement models aligned to modern engineering and traditional ITSM/ITIL practices Establish SLIs, SLOs, and Error Budgets Shape observability strategies using metrics, logs, and traces Design incident response models and post-incident learning ...

premise infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach and the ability to remain ...

development and enhancement of solutions using C# and .NET technologies. Job Responsibilities Maintaining/Triaging incidents/requests and complex problems in Harrods ITSM tool and work Queue. Improving, building, and supporting deployment pipelines across all environments, and coordinating with the Test Manager to ensure releases are planned and deployed ...

within a managed services environment Some experience in an applications management, support or development role ITIL Foundation certification (preferred) Strong working knowledge of IT service management practices, SLAs, and ITIL-aligned processes Proven leadership skills with the ability to manage multiple projects simultaneously Strong ability to scope, document, and translate ...

delivery, automation and self-service, Own day-to-day IAM operations across identity lifecycle (joiner-mover-leaver), access requests and access fulfillment workflows. Run ITSM-aligned operations: incident, problem, change, request, and knowledge management with clear escalation paths and on-call readiness. Own operational communications: status updates, planned maintenance notices … incident reviews with measurable corrective actions. Oversee operational stability and administration for IAM platforms and dependencies (examples: SSO/MFA platforms, directories, IGA administration, ITSM workflows, HR source-of-truth, APIs/connectors). Lead audit and compliance execution for access controls: evidence collection, recertification operational execution, control testing support ...

Prepare and image or enroll laptops, support new‐hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective … management, provisioning, and deprovisioning. Experience supporting Microsoft 365, collaboration platforms, video conferencing, VPN or remote‐access solutions, and common SaaS applications. Experience using an ITSM platform, preferably Jira Service Management, including ticket workflows, queues, SLAs, automation, permissions, integrations, knowledge management, and reporting. Strong troubleshooting skills across endpoint hardware, operating systems ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

Import Sets. Working knowledge of JavaScript, Glide APIs, HTML, CSS and XML. Experience developing custom scoped applications and workflows across areas such as ITSM, CMDB, Security Operations, Workplace Service Delivery, Contract Management and Discovery. Experience with ServiceNow AI capabilities, or strong knowledge of Now Assist, AI Agents and AI Agent ...

integrations. Collaborate with stakeholders and technical teams to translate business requirements into scalable technical designs. Oversee the configuration and customisation of ServiceNow modules, including ITSM, ITOM and HRSD. Ensure architectural consistency and best practice across ServiceNow platforms. Provide technical leadership and mentoring to development teams. Keep abreast of ServiceNow releases ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

Service Desk or IT Support team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding … Microsoft 365, Azure and endpoint management environments Experience with ITSM/ticketing platforms such as Freshservice, ServiceNow or Jira Service Management Strong stakeholder management, communication and problem-solving skills Experience managing incidents, escalations and operational service delivery Financial services, regulated-sector or multi-site/international support experience would ...

manages a team of 21 support professionals, including four asset class-aligned Team Leads, and works closely with Operations, Technology, Business Management and IT Service Management teams to ensure the effective delivery of support services. The team provides day-to-day support across a range of activities, including order … priorities. Desirable Experience supporting electronic trading, brokerage or financial market platforms. Knowledge of ServiceNow or similar service management tools. Understanding of IT Service Management (ITSM) principles and incident management processes. Experience implementing workflow automation or operational improvement initiatives. Familiarity with operational risk and compliance requirements within financial services. Job Band ...