ITSM Job Trends in Central London

IT Service Management (ITSM)
London > Central London

The table below provides summary statistics and salary benchmarking for jobs advertised in Central London requiring ITSM skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 65 87 100
Rank change year-on-year +22 +13 +57
Permanent jobs citing ITSM 87 97 79
As % of all permanent jobs in Central London 3.43% 3.04% 2.56%
As % of the Processes & Methodologies category 3.93% 3.18% 2.71%
Number of salaries quoted 64 59 69
10th Percentile £35,725 £36,150 £31,250
25th Percentile £45,531 £41,750 £38,500
Median annual salary (50th Percentile) £70,000 £52,500 £59,000
Median % change year-on-year +33.33% -11.02% +20.41%
75th Percentile £74,688 £61,750 £73,750
90th Percentile £87,500 £82,500 £78,750
London median annual salary £65,000 £57,500 £61,250
% change year-on-year +13.04% -6.12% -5.77%

All Process & Methodology Skills
Central London

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Central London.

Permanent vacancies with a requirement for process or methodology skills 2,213 3,054 2,916
As % of all permanent jobs advertised in Central London 87.26% 95.86% 94.55%
Number of salaries quoted 1,627 1,825 2,573
10th Percentile £41,250 £45,000 £40,000
25th Percentile £57,500 £55,000 £55,000
Median annual salary (50th Percentile) £77,500 £75,000 £75,000
Median % change year-on-year +3.33% - -
75th Percentile £100,000 £95,000 £96,250
90th Percentile £115,000 £117,500 £115,000
London median annual salary £75,000 £75,000 £75,000

ITSM
Job Vacancy Trend in Central London

Historical trend showing the proportion of permanent IT job postings citing ITSM relative to all permanent IT jobs advertised in Central London.

ITSM job vacancy trend in Central London

ITSM
Salary Trend in Central London

Salary distribution trend for jobs in Central London citing ITSM.

Salary distribution trend for jobs in Central London citing ITSM

ITSM
Salary Histogram in Central London

Salary distribution for jobs citing ITSM in Central London over the 6 months to 13 January 2026.

Salary histogram for ITSM in Central London

ITSM
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Central London region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +26 85 £70,000 +33.33% 13
City of Westminster +35 4 - -
ITSM
London

ITSM
Co-Occurring Skills & Capabilities in Central London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 4 (4.60%) SharePoint
2 2 (2.30%) Microsoft Exchange
Applications
1 6 (6.90%) Microsoft Office
2 5 (5.75%) Microsoft Excel
3 4 (4.60%) Adobe Premiere
3 4 (4.60%) Microsoft PowerPoint
3 4 (4.60%) Photoshop
Business Applications
1 7 (8.05%) Elite 3E
2 2 (2.30%) Remedy ITSM
Cloud Services
1 17 (19.54%) Microsoft 365
2 11 (12.64%) Azure
3 7 (8.05%) Azure DevOps
4 4 (4.60%) OneDrive
4 4 (4.60%) SaaS
5 3 (3.45%) PaaS
6 1 (1.15%) Entra ID
6 1 (1.15%) IaaS
6 1 (1.15%) Intacct
6 1 (1.15%) Power Platform
6 1 (1.15%) SuccessFactors
6 1 (1.15%) Workato
Communications & Networking
1 3 (3.45%) VPN
2 2 (2.30%) DHCP
2 2 (2.30%) DNS
3 1 (1.15%) Firewall
Database & Business Intelligence
1 1 (1.15%) Power BI
1 1 (1.15%) Relational Database
Development Applications
1 7 (8.05%) Eclipse
2 2 (2.30%) JIRA
General
1 37 (42.53%) Finance
2 26 (29.89%) Legal
3 23 (26.44%) Social Skills
4 21 (24.14%) Analytical Skills
5 20 (22.99%) Law
6 13 (14.94%) Banking
7 12 (13.79%) Retail
8 5 (5.75%) Presentation Skills
8 5 (5.75%) Public Sector
9 4 (4.60%) Dutch Language
9 4 (4.60%) French Language
9 4 (4.60%) German Language
9 4 (4.60%) Influencing Skills
9 4 (4.60%) Spanish Language
10 3 (3.45%) Back Office
10 3 (3.45%) Financial Institution
11 2 (2.30%) Advertising
11 2 (2.30%) Documentation Skills
12 1 (1.15%) Billing
12 1 (1.15%) Inclusion and Diversity
Job Titles
1 27 (31.03%) IT Manager
2 26 (29.89%) Service Manager
3 19 (21.84%) Lead
4 14 (16.09%) IT Support
5 12 (13.79%) Analyst
5 12 (13.79%) IT Services Manager
6 11 (12.64%) Change Manager
6 11 (12.64%) IT Change Manager
7 10 (11.49%) Service Desk Support
8 9 (10.34%) IT Analyst
9 8 (9.20%) Asset and Configuration Manager
9 8 (9.20%) Configuration Manager
9 8 (9.20%) Support Analyst
10 7 (8.05%) IT Support Analyst
11 6 (6.90%) Consultant
11 6 (6.90%) Developer
11 6 (6.90%) Service Analyst
11 6 (6.90%) Service Support Manager
11 6 (6.90%) Support Team Leader
11 6 (6.90%) Team Leader
Libraries, Frameworks & Software Standards
1 6 (6.90%) REST
1 6 (6.90%) SOAP
2 1 (1.15%) CSS
2 1 (1.15%) HTML
2 1 (1.15%) XML
Miscellaneous
1 19 (21.84%) CMDB
2 6 (6.90%) Culture of Ownership
3 5 (5.75%) Data Structures
3 5 (5.75%) Reinsurance
4 4 (4.60%) Product Ownership
5 2 (2.30%) Management Information System
6 1 (1.15%) Credit Risk
6 1 (1.15%) Onboarding
6 1 (1.15%) Video Conferencing
Operating Systems
1 10 (11.49%) Windows
2 9 (10.34%) Windows 10
3 1 (1.15%) Windows Server
3 1 (1.15%) Windows Server 2016
3 1 (1.15%) Windows Server 2019
Processes & Methodologies
1 66 (75.86%) ITIL
2 51 (58.62%) Service Management
3 27 (31.03%) Agile
4 25 (28.74%) Continuous Improvement
5 23 (26.44%) Change Management
6 22 (25.29%) Problem-Solving
7 18 (20.69%) Cybersecurity
7 18 (20.69%) Service Delivery
8 17 (19.54%) Incident Management
9 15 (17.24%) Mentoring
10 13 (14.94%) Strategic Thinking
11 12 (13.79%) Problem Management
12 11 (12.64%) Decision-Making
12 11 (12.64%) Roadmaps
13 10 (11.49%) Customer Service
13 10 (11.49%) Customer-Centricity
13 10 (11.49%) Risk Assessment
13 10 (11.49%) Root Cause Analysis
14 9 (10.34%) Technical Leadership
14 9 (10.34%) User Experience
Programming Languages
1 8 (9.20%) SQL
2 6 (6.90%) JavaScript
Qualifications
1 7 (8.05%) Degree
2 6 (6.90%) ITIL Foundation Certificate
2 6 (6.90%) PMI Certification
2 6 (6.90%) PMP
3 5 (5.75%) Master's Degree
4 2 (2.30%) Security Cleared
5 1 (1.15%) ACCA
5 1 (1.15%) CIMA
5 1 (1.15%) ITIL Certification
Quality Assurance & Compliance
1 11 (12.64%) Sarbanes-Oxley
2 9 (10.34%) SLA
3 8 (9.20%) ISO/IEC 19770
4 4 (4.60%) ISO/IEC 27001
5 2 (2.30%) GDPR
5 2 (2.30%) GRC
5 2 (2.30%) ISO 9001
5 2 (2.30%) ISO/IEC 20000
6 1 (1.15%) COBIT
6 1 (1.15%) Cyber Essentials
6 1 (1.15%) NIST
6 1 (1.15%) SOC 2
System Software
1 9 (10.34%) Active Directory
2 8 (9.20%) Virtual Machines
3 1 (1.15%) Hyper-V
3 1 (1.15%) VMware Infrastructure
Systems Management
1 1 (1.15%) Microsoft Intune
Vendors
1 51 (58.62%) ServiceNow
2 20 (22.99%) Microsoft
3 7 (8.05%) iManage
4 4 (4.60%) Adobe
5 2 (2.30%) BMC
5 2 (2.30%) Google
5 2 (2.30%) Guidewire
5 2 (2.30%) Remedy
6 1 (1.15%) Aderant
6 1 (1.15%) Ariba
6 1 (1.15%) Citrix
6 1 (1.15%) Concur
6 1 (1.15%) ConnectWise
6 1 (1.15%) Sage
6 1 (1.15%) SAP
6 1 (1.15%) VMware
6 1 (1.15%) Workday