Implementation Specialist
City of London, London, United Kingdom
Smokeball UK
our clients know it! Our collaborative culture and strong sense of purpose are the driving forces behind our success. Role Overview: We are looking for a driven and enthusiastic Implementation Specialist to join our UK Client Success team! In this role, you'll work closely with new clients to understand their needs, showcase the value of our software … and ensure a seamless implementation process. You'll play a key role in change management and building strong client relationships. If you enjoy engaging with people, solving problems, and want to grow your career in a dynamic environment, this is the role for you! Key Responsibilities: Ensuring the successful implementation of Smokeball for clients of varying software knowledge … transition to new workflows and technologies. Work with clients to understand their business processes and identify opportunities where Smokeball can add value. Monitor client usage and engagement during the implementation phase to ensure successful adoption of Smokeball’s software. Conduct regular check-ins and ongoing support with clients to assess satisfaction, gather feedback, and make necessary adjustments to the More ❯
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