Head of IT Operational Excellence ServiceNow / DEX / AI / SRE
- Hiring Organisation
- S Merrick LTD
- Location
- Central London, London, United Kingdom
- Employment Type
- Permanent
transformation DEX platforms such as Nexthink, Lakeside, 1E, ControlUp or equivalent XLAs and measurable employee-experience improvement Major Incident and Problem Management Observability and proactive monitoring AI, automation, self-service and zero-touch fulfilment SRE/reliability and operational resilience We are looking for: Leadership of large internal … support environments, ideally 15,00030,000+ users Strong ServiceNow ownership Practical DEX and XLA experience Evidence of automation reducing ticket volumes or manual effort Proactive monitoring/telemetry-led service improvement Major Incident, Problem and reliability leadership Clear measurable outcomes across user experience, MTTR, automation or cost Candidates ...