3 of 3 Permanent SIAM Jobs in Central London

Skills: Real, hands-on experience with AWS AI services-specifically Amazon Bedrock (RAG, prompt engineering) and AgentCore . Service Management: A strong background in SIAM and ITSM frameworks. Leadership: proven ability to comfortably talk tech with developers and talk strategy with CIOs and Directors. (Bonus points if you have ...

cloud architecture, security, data architecture, integration architecture or architecture governance certifications are advantageous. ITIL Foundation or equivalent service management certification is advantageous. SIAM Service Integration and Management Foundation is advantageous. Strong knowledge of enterprise architecture governance, standards, principles, and decision frameworks. Broad understanding of enterprise technology domains, including applications, data ...

role will support the Senior Problem Manager in developing, embedding and maturing Problem Management and Continual Service Improvement capabilities across a complex multi-supplier SIAM environment. You will be responsible for identifying recurring service issues, conducting and facilitating root cause analysis, driving remediation actions and supporting continual improvements to service … and Continual Service Improvement (CSI). Hands-on experience with ServiceNow Problem Management. Experience managing Known Error Databases (KEDB). Experience working within a SIAM/multi-supplier environment. Strong supplier management and governance experience. Experience tracking remediation actions and driving problems through to closure. Experience developing Problem Management KPIs ...