3 of 3 Permanent Service Catalogue Jobs in Central London

Service Delivery Manager – Azure/Intune | Up to £60,000 + Benefits | Hybrid – City of London (1 Day Onsite) A well-established Microsoft Solutions Partner is seeking an experienced Service Delivery Manager to take ownership of service performance and relationship management for one of its key enterprise clients. This is a hybrid role requiring … in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement … initiatives Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation More ❯

Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the service catalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯

join our client's digital services team. In this role, you will be responsible for designing, configuring, and optimizing the ServiceNow platform to support enterprise-wide process automation, service delivery, and digital transformation initiatives. This opportunity offers the chance to work across multiple business domains, delivering innovative platform solutions, enabling smarter workflows, and ensuring long-term platform scalability … Responsibilities ServiceNow Development: Design, build, and maintain modules, configurations, and custom scripts. Process Optimization: Enhance ITSM processes (Incident, Request, Problem, Change) using best practices. User Experience: Improve self-service capabilities through portals and virtual assistants. Integrations: Develop and manage connections with third-party systems via APIs and integration tools. CMDB & Discovery: Configure asset discovery tools and maintain accurate … Designer, Orchestration, and scripting. Performance & Support: Troubleshoot issues, optimize system performance, and ensure platform stability. Testing & Upgrades: Lead testing (manual/automated), UAT, and manage upgrades and patches. Service Catalog: Maintain catalog items, workflows, and approval processes. Security & Access Control: Implement and enforce RBAC and compliance controls. Reporting & Analytics: Create dashboards and reports to provide insights and track More ❯