the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and videoconferencing … room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global VideoConferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to …/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure- related issues - Knowledge of MS Office (2016/ More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Jacobs Massey
Extron, Q-SYS (QSC), Kramer, AMX, and Atlona, with the ability to position and sell solutions based on client needs and project requirements. Good working knowledge of Software Defined Video over Ethernet (SDVoE) technologies (e.g., ZeeVee, Audinate), enabling effective communication of value propositions and integration benefits to clients. Sales experience with DSP and audio platforms including Biamp, Bose, and … Yamaha, with the ability to present solutions for meeting spaces, multi-zone audio, and integrated sound systems. Fluency in videoconferencing and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Cisco Webex, and Poly/HP, with the ability to align these with workplace transformation and hybrid working strategies. Familiarity with media distribution, IPTV, and digital signage platforms … such as Tripleplay, Exterity (VITEC), BrightSign, and Datapath, with the ability to identify commercial applications in sectors like hospitality, corporate environments, and education. Demonstrated experience selling videoconferencing solutions (Zoom, Microsoft Teams, Ring central etc.).Experienced in engaging with clients across a variety of sectors, including property development, interior fitouts, commercial real estate, and the hospitality industry, ensuring More ❯
equipment and updating Configuration Management Database and the fulfilment of disposal requests To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and VideoConferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom calls and print solutions You will More ❯
events, and internal collaboration. This is not your typical AV tech role. Youll be supporting a broad unified communications environment from Microsoft Teams Rooms and Crestron systems to live videoconferencing, Raspberry Pi setups, and high-spec hearing rooms. Youll be responsible for resolving live support issues, maintaining AV infrastructure, and ensuring seamless technology delivery across all client … and internal events. Key responsibilities: Provide technical support for hybrid meetings, live events, and video conferences Troubleshoot issues across a range of AV and UC systems, including Teams Rooms, Polycom, and Crestron Conduct regular room checks and preventative maintenance Participate in project work, tech testing, and out-of-hours deployments when needed Contribute to improving AV/UC standards More ❯
clients regarding issues with their AV systems. Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and videoconferencing systems (e.g., Cisco). Perform repairs and maintenance on AV systems to ensure optimal performance. Coordinate with clients to schedule service appointments and ensure timely resolution of More ❯
create extensions/voice mail and modify users’ phones when requested Setup, dismantling and relocating users’ desks Manage and maintain technology equipment inventory in asset management system Ensuring all Video Conference requests are reserved accurately and changes to these are captured in accordance with the requestor’s wishes Maintain strong knowledge of third-party video conference systems. Including More ❯