City of London, London, United Kingdom Hybrid/Remote Options
Actus Search
/1 day per week WFH Overview: We are seeking a Desktop Support Analyst to provide exceptional technical support to a global community of 500+ users in a Windows-based environment . The successful candidate will offer both onsite and remote assistance , troubleshooting workstation applications, access control policies, remote access tools, and hardware issues. Key Responsibilities Provide 24x5 … and productivity. Partner with cross-functional teams to develop and implement strategic solutions . Perform other duties and responsibilities as required. Required Qualifications Strong knowledge and experience supporting: Windows10 , Windows Server 2012+ , and Microsoft Office Suite (Outlook, O365, Azure, OneDrive, DLP, SharePoint). Active Directory , Group Policy , remote access solutions , and software deployment More ❯
test plans, schedules, and resource models. Oversee functional, regression, integration, UAT, and performance testing. Manage test environments, data, automation frameworks, and tooling. Ensure coverage across EUC technologies including Windows10/11, Microsoft 365, collaboration tools, and VDI platforms. Lead defect management, triage, and resolution processes. Provide clear reporting on test progress, risks, and issues to … Looking For We would love to hear from you if you have: Proven experience as a Test Manager in enterprise-scale IT environments. Strong background in EUC technologies (Windows10/11, M365, AD, SCCM/Intune, VDI platforms). Hands-on expertise with test management tools (Jira, Azure DevOps, HP ALM). Experience in test … Test Manager certification (or equivalent). Experience in EUC transformation programmes (e.g. OS migration, VDI rollout, M365 adoption). Knowledge of cloud-based EUC solutions (Azure Virtual Desktop, Windows 365). Familiarity with ITIL-aligned change management and governance. As a people-first organisation, we want our people grow and develop with us. So, if you do not More ❯
desk activity and project-based improvement work. Key responsibilities: Provide hands-on 1st and 2nd line support to business users across all levels of seniority Support Microsoft 365, Windows10/11, Active Directory, and Exchange Online environments Manage incidents, requests, and access control through the ITSM platform Assist with joiners/movers/leavers processes … Skills & Experience 1-3 years' experience in a service desk or IT support role Proven ability to deliver support in financial services or corporate environments Strong knowledge of Windows10/11, O365, Active Directory, and Exchange Online Exposure to Intune, DNS, DHCP, and Group Policy desirable Excellent communication skills and the ability to stay composed More ❯
Responsibilities: Provide L2/L2.5 level support for end-user issues via call, email, or chat. Troubleshoot and resolve issues related to desktop/laptop hardware, operating systems (Windows10/11/macOS), and applications. Ensure timely prioritization and escalation of incidents to internal and external stakeholders. Act as a single point of contact for … banking and high-profile clients. Exhibit strong professionalism and customer service skills in all interactions. Required Skills : Strong knowledge of desktop/laptop hardware and desktop operating systems (Windows10/11/macOS). Experience providing L2/L2.5 support in enterprise environments. Proficiency in remote desktop support tools and enterprise ticketing systems. Hands-on More ❯
day-to-day support for client users – remotely and on-site Troubleshoot desktop, laptop, printer, and mobile issues Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive) Assist with Windows Server, Active Directory, and user administration tasks Help deploy and manage Microsoft Intune and basic Azure AD setups Work with networking technologies (basic DNS, VPNs, firewall rules) Document resolutions … Looking For 1–3+ years’ experience in an IT support role (preferably within an MSP or multi-client environment) A good understanding of: Microsoft 365 (Outlook, Teams, SharePoint) Windows10/11 and basic Windows Server admin Active Directory/Entra ID (Azure AD) Basic networking concepts (DNS, VPN, firewalls) Strong communication and customer More ❯
resolve complex hardware, software, and networking issues. Escalate and work closely with 3rd Line engineers or vendors where necessary. Support and maintain the full Microsoft technology stack, including: Windows10/11 and Microsoft 365 Azure AD, Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online … 2nd Line hybrid) support role, ideally within an IT Managed Service Provider (MSP) or financial sector environment. Technical Skills: Strong knowledge of Microsoft 365, Azure AD, Exchange and Windows Server environments. Experience supporting desktops, laptops, and mobile devices (Windows, iOS). Understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs). Familiarity with remote monitoring tools, ticketing More ❯
Central London, London, United Kingdom Hybrid/Remote Options
McCabe & Barton
composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support - Extensive experience in Level 2/3 support across Windows10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment … troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring - Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing server performance, coordinating patching schedules, and responding to infrastructure alerts whilst minimising user More ❯
City of London, London, United Kingdom Hybrid/Remote Options
McCabe & Barton
composure during high-stakes technical issues whilst ensuring minimal disruption to business-critical activities. Advanced Desktop & End-User Support: Extensive experience in Level 2/3 support across Windows10/11, iOS, and enterprise applications with emphasis on productivity tools. Expert troubleshooting of VIP workstations, laptops, mobile devices, home office setups, and audio-visual equipment … troubleshooting, Teams premium features, shared calendars, distribution lists, and priority user provisioning with expedited SLA handling. Infrastructure Management & Monitoring: Strong knowledge of on-premises and cloud infrastructure including Windows Server, virtualisation platforms (VMware, Hyper-V), storage systems, and network infrastructure. Experience monitoring system health, managing server performance, coordinating patching schedules, and responding to infrastructure alerts whilst minimising user More ❯
Line Support Engineer Experience: MSP background 1-2 years proven experience in an IT support role Experience of working to an ITIL framework in a service desk capacity MicrosoftWindows Server (Apply online only) Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows10, 11 Operating System Support Apple OS More ❯
maintenance of Virtual Desktop Infrastructure (VDI) solutions (e.g., VMware Horizon, Citrix, or Azure Virtual Desktop). Manage the full lifecycle of operating system deployments, patching, updates, and images (Windows, macOS), ensuring stability and security. Drive the effective use of modern management tools (e.g., Microsoft Intune, SCCM, or equivalent ) for unified endpoint management (UEM) and mobile device management (MDM … experience. Experience: E xperience in IT infrastructure, with at least 3 years focused specifically on leading EUC, Desktop Engineering, or Service Delivery teams. Technical Expertise: Deep proficiency in MicrosoftWindows10/11 operating systems and Group Policy management. Expertise in Endpoint Management solutions (e.g., Intune, MEM/SCCM, or similar UEM platforms). Proven experience More ❯
escalations from 1st line teams and working closely with engineering to resolve complex issues. Key Responsibilities: Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN). Troubleshoot and resolve incidents related to including integrations with hardware and … Ensure compliance with ITIL processes and SLAs. What We’re Looking For: Proven experience in a 2nd line support or IT operations role. Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure. Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs. Experience with EUC tools and remote support platforms. Excellent problem-solving skills and customer service More ❯
IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience: MS Office 365 Suite (Outlook, Word, Excel, PowerPoint) Windows10 Mobile Devices – iOS & Android Active Directory Users & Computers/Azure AD Basic understanding of networks (LAN, WAN, WAP, Cloud, IP) Desirable: Microsoft Exchange Administration Centre MicrosoftMore ❯
Central London, London, England, United Kingdom Hybrid/Remote Options
Reed
help maintain a high standard of service across the IT infrastructure. Key Responsibilities Resolve Service Desk tickets within SLA targets, ensuring excellent customer service. Provide expert support for Windows10/11 , Office 365 , and a range of desktop and mobile applications. Escalate complex issues to internal teams or third-party providers. Create technical documentation and … MS Teams Phones , VPN , MFA , Exchange Email , and more. Participate in out-of-hours support and contribute to ongoing service improvements (1 week out of hours support every 10 weeks) What We’re Looking For Essential: Proven experience in a Service Desk or IT support role. Strong troubleshooting skills in Microsoft environments. Excellent communication and interpersonal skills. Ability More ❯
and AV/VC technologies. Manage incidents and requests via ServiceNow. Experience Required: 5+ years’ experience in enterprise IT support, ideally within buy side finance. Strong knowledge of Windows10/11, Office 365, Azure/Intune, Active Directory, Citrix, VMware. Experience with Bloomberg, Reuters, Cisco telephony, and video conferencing tools. Excellent communication skills, with proven More ❯
judgement when others should be involved. ITIL Foundation Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf Apple Device Management Windows10/11 Active Directory/Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows10/11 Active Directory/Group Policy Microsoft Office 365 Windows Deployment Service Knowledge of Industry leading switches and wireless networks, including Fibre. Laptop More ❯
Act as the primary point of contact for IT support requests from the internal client base. Provide both in-person and remote technical support to global teams using Windows and related systems, delivering user training when required. Manage user onboarding and offboarding processes, ensuring accurate identity and access management through Active Directory and Microsoft 365. Administer software licensing … knowledge bases to support consistent service delivery. Troubleshoot and resolve hardware-related issues, including audio/visual equipment, printers, and peripheral devices. You Will Have Solid experience supporting Windows10/11 and above in a business environment. Experience working with and supporting Microsoft products. A solid understanding of Active Directory administration. Working with and administering More ❯
IT teams and vendors to resolve complex issues promptly. Required Skills & Experience Proven experience in IT Support, Desktop Support, or A/V Support roles. Strong understanding of Windows10/11 , Microsoft 365 , and Active Directory . Hands-on experience with Audio/Visual setup and troubleshooting (Teams Rooms, Zoom Rooms, or similar). Excellent More ❯
management support Providing structured updates and feedback to senior IT and business leaders Skills & Experience Proven service desk experience within financial services or insurance Strong technical skills across Windows10, O365, Active Directory, Exchange Online Understanding of DNS, DHCP, and Group Policy Exposure to Microsoft Azure, Mimecast, and TeamViewer Confident communicator with a proactive and delivery More ❯
wide range of technologies, contribute to strategic projects, and make an immediate impact within a high-performing team. The ideal candidate should have strong experience with Microsoft technologies (Windows10/11, Intune, Active Directory, Exchange Online), Azure advanced services (Functions, Logic Apps, Automation, Networking), scripting and automation (PowerShell, Python, or Bash), and infrastructure-as-code More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Harvey Nash
and infrastructure as the organisation continues to modernise its environment. Experience of Interest: Background in service desk or second line support roles with strong troubleshooting skills Knowledge of Windows10/11, Microsoft 365, and end-user computing (EUC) technologies Experience supporting hardware, VPN, MFA, Teams Phones, and mobile devices (Android/iOS) Confident engaging with … C-suite and senior stakeholders, providing a polished and proactive service Familiarity with ITIL, ticketing systems (ServiceNow/Ivanti/Zendesk all of interest), and server technologies (Windows Server 2016/2019) advantageous What’s in it for you: 30 days annual leave + buy/sell options 21.6% employer pension contribution Private medical insurance and wellbeing initiatives More ❯
to senior engineers or vendors when required. Required Skills & Experience 1–3 years of experience in IT Support, Desktop Support, or A/V Support roles. Familiar with Windows10/11, Microsoft 365, and Active Directory . Practical experience or strong interest in Audio/Visual systems (Teams Rooms, Zoom Rooms, Poly, Logitech, etc.). More ❯
an experienced and knowledgeable IT Support Assistant (Legal) on a permanent, full-time basis. Salary to £40,000 Exceptional employee benefits, 30 days annual leave plus bank holidays 10:00-18:00 working hours and office based (Monday-Friday) St Pauls/Blackfriars/City Thameslink We’re looking for candidates with 2- years of IT support experience … in configuring, installing, and supporting the hardware and connectivity components of single user workstation is desirable Proven experience with desktop and server operating systems, including application support experience (Windows10, Office 365) Knowledge of videoconferencing/telecom support and iOS and Android devices Experience with Asset Tracking and process is desirable More ❯