1 of 1 Permanent Culture of Ownership Jobs in the Channel Islands

Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient while being aligned with business needs … Service Management (ITSM) disciplines, including Service Desk, Incident, Major Incident, Problem, Change, Service Request, Service Level, Configuration, Asset, and Knowledge Management. Ensure the delivery of responsive, customer-focused support services, improving user experience, first-contact resolution, self-service capabilities, and service performance. Own major incident management processes by coordinating ...