3 of 3 Permanent Service Delivery Jobs in the Channel Islands

Salary is £40k-£53k About the role The IT Support Engineer, located in the Jersey office, will primarily provide on-site support while also contributing expertise to the global Service Delivery team. This role includes managing technical incidents and service requests as part of the company’s Service Desk team, delivering hands-on assistance to resolve … IT issues, ensuring high-quality service delivery to internal staff, and supporting the smooth and efficient operation of IT services across the organisation. Key Accountabilities: Provides first and second-line technical support to internal staff, ensuring outstanding customer service across in-person, phone, and email interactions. Diagnoses and resolves technical incidents involving end-user devices, software, and … local infrastructure. Collaborates with the global Service Delivery team to manage escalations and assist in resolving complex technical issues. Ensures local IT support activities meet user requirements and align with overall system functionality. Maintains and supports office-specific IT systems, including servers, networking hardware, and peripheral devices. Escalates critical issues to Systems Engineers or senior IT leadership as More ❯

line IT support to colleagues in Jersey, by phone, email, and in person. Troubleshoot hardware, software, network, and end-user issues — escalating where needed. Work closely with the global Service Delivery team on escalations and complex technical problems. Maintain and manage IT equipment, servers, networking kit, and office systems. Support system security, including backups, monitoring, and following security … protocols. Keep the local asset register accurate and up to date. Monitor and respond to system alerts and support tickets within agreed SLAs. Contribute to ITSM processes (incident, service, problem, change) and support ISO 27001 and ITIL alignment. Main Skills Needed: At least 3 years’ experience in a desk-side support or service desk role. Strong customer service and communication skills, with excellent English. Experience with IT Service Desk tools — ideally ManageEngine ServiceDesk Plus. Hands-on experience with Citrix (or similar VDI platforms), Active Directory, and printer support. Good understanding of Microsoft 365, Azure, MDM platforms (like Intune), and backup solutions (Commvault preferred). Knowledge of security best practices and remote support tools. Familiarity with ITIL More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are … you an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to More ❯