1 of 1 Permanent Service Desk Analyst Jobs in the Channel Islands

Dynamics 365 Business Central Service Desk Analyst 40,000 to 50,000 Location: Remote or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as … giving customer advice and Guidance in the form of Team calls and Recorded or Live training sessions. By actively engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisations objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating … with internal teams to resolve customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) Were looking for someone with a solid background in Microsoft Dynamics 365 Business Central. Youll be the go-to expert for More ❯