7 of 7 Permanent User Research Jobs in the Channel Islands

Were seeking a talented and experienced UX Designer to join our team on a high-profile central government project. Youll play a key role in shaping intuitive, accessible, and user-friendly digital services that align with the Government Digital Service (GDS) standards and meet the needs of diverse user groups. What Youll Do Lead user research and usability testing to uncover insights and validate design decisions Translate research findings into user journeys, wireframes, prototypes, and service blueprints Collaborate with multidisciplinary teams including developers, product managers, and content designers Apply GDS design principles to ensure services are accessible, inclusive, and consistent Advocate for user needs throughout the design and delivery lifecycle Contribute to … design critiques, workshops, and agile ceremonies Continuously iterate designs based on feedback, analytics, and evolving user needs Your Skills and Experience Proven experience designing digital services for central government or public sector clients Strong understanding of GDS standards , including service design, accessibility, and user research practices Proficiency in design and prototyping tools (e.g., Figma, Sketch, Adobe XD More ❯

policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less). They are looking for a permanent User Researcher Consultant to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors and we have a top end budget of … + full bens available. Primary skills and experience required: Must be eligible for SC Clearance Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Experience working with Government Digital … Service (GDS) service standards, using GDS design principles Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where youve led the user research and influenced the design of a product or service through the insights youve gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of More ❯

consultancy is looking to hire a UX Designer with active SC clearance for a full-time, permanent position. This role is a great fit for individuals passionate about creating user-first digital services in agile environments. Location: Remote-first, with occasional client site travel Salary: Up to 55,000 per annum + benefits Clearance: SC Clearance required Essential: Experience … with GDS standards and prototyping toolkit Role Overview We're seeking a user experience designer who can take ownership of the design lifecycle from discovery through to delivery. Youll be working alongside multidisciplinary teams to translate complex requirements into clear and usable experiences. Key Responsibilities Apply human-centred design approaches across service delivery phases Collaborate with researchers and other … designers to shape and act on user insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices More ❯

multidisciplinary team working on high-impact digital services for government. This is a unique opportunity to shape the future of public-facing content and help deliver meaningful change through user-centred design. What Youll Do As our Content Designer, youll lead and deliver content strategy and execution across several critical government initiatives: Content Migration & Rewrite: Develop and implement a … plan to migrate and rewrite content, while retiring legacy pages. User Research & Testing: Expand research capacity to test draft content, navigation, and forms with diverse users, building on MVP and service design work Government Page Launch: Prototype and launch the organisation page, ensuring it meets branding, tagging, and accessibility standards. Licensing Discovery: Conduct discovery-lite work to … Create a content governance framework, publishing workflows, and deliver training to empower sustainable publishing practices. SEO & Redirects: Manage redirects and the decommissioning of the website to preserve traffic and user journeys. Pre-Launch Readiness: Deliver a final checklist confirming all MVP content and publishing arrangements are in place for Day 1. Future Planning: Explore additional scope (e.g. holiday pay More ❯

join a growing digital team and play a key role in shaping end-to-end experiences across complex products and services. Youll work collaboratively with multidisciplinary teams to understand user needs, map customer journeys, and design seamless services that deliver measurable impact. Key Responsibilities Lead the design of end-to-end services, ensuring user needs are met across … all touchpoints and channels Conduct user research and translate insights into actionable service design artefacts such as personas, journey maps, and blueprints Facilitate co-creation and design workshops with stakeholders and cross-functional teams Collaborate closely with Product Managers, UX/UI Designers, Developers, and Researchers to ensure consistency and alignment Identify opportunities for service improvement and innovation … and non-technical audiences Contribute to continuous improvement of design processes and methodologies Skills & Experience Proven experience as a Service Designer or similar role in digital transformation, consultancy, or user-centred design environments Strong portfolio showcasing service design projects, from research through to implementation Proficient in creating service blueprints, journey maps, process flows, and experience prototypes Comfortable using More ❯

with minimal support Must have Government experience and strong working knowledge in GDS frameworks & standards Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to critically break down complex problems in … fast-paced environment, with a knack for storytelling Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers Strong stakeholder Management experience Presales experience would be advantageous; including Bids, RFP's, Demos & Presentations More ❯

active SC Clearance Proven experience working across a service design process, autonomously with minimal support Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy … fast-paced environment, with a knack for storytelling Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers Strong stakeholder Management experience More ❯