1 of 1 DemandTrendPermanent Support Technician Jobs in Cheadle

Employer description: San-iT is a UK-based IT services provider that helps businesses improve efficiency, security, and scalability through managed IT support, cyber security, cloud transformation, and consultancy. They offer services like proactive IT monitoring, data backup, identity and access management, penetration testing, and tailored technology roadmaps. With a focus on simplicity, security, and business growth, San-iT … supports small to medium-sized businesses across various sectors, delivering practical, jargon-free tech solutions since 2007. Overview: We’re seeking a friendly and customer-focused Level 1 Support Engineer to join our busy Service Desk team. This front-line role involves providing remote support to our managed service clients and serving as the first point of contact … for technical issues. You’ll work closely with your line manager to ensure support tickets are accurately logged in our PSA (Professional Services Automation) platform, triaged efficiently, and resolved where possible. More complex issues will be escalated to our Level 2 and Level 3 engineers, with your continued involvement ensuring a smooth and professional client experience. We primarily manage More ❯