2 of 2 Permanent Business Continuity Jobs in Chelmsford

managing escalated incidents for network, security, server and hardware/software related queries.Responsibilities:• Oversee and collaboratively work with the practice Service Desk Analysts managing business as usual incidents, problems and IT related service requests. Investigate, troubleshoot and identify root causes of complex escalated issues, to minimise practice disruption. • Manage … development and maintenance of the practice network architecture including cloud platforms, servers, networking, Wi-Fi and site/internet connectivity for high availability and business continuity requirements. • Implement, manage, test and monitor the status of practice security measures, including firewalls, network segmentation, policy-based routing, VPNs, antivirus, threat ...

issues arising within the Service Desk. The role involves close collaboration with SACM, Infrastructure, project teams, and other Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, andaccurate capture of asset and configuration data. The Team Leader plays a vital role in staff development, coaching … Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and MajorIncidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance anddevelopment. Ensuring quality and currency of team-authored knowledge ...