Business Transformation Analyst - 12 months
- Hiring Organisation
- Delta Housing
- Location
- Chelmsford, Essex, United Kingdom
- Employment Type
- Full-Time
- Salary
- £54,314 per annum
efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...