1 of 1 DemandTrendPermanent Data Quality Jobs in Chelmsford

analytics, and insight generation that supports operational excellence and strategic growth. With expert level knowledge of the ServiceNow platform - particularly Performance Analytics, ITSM, and CSM - this role provides the data foundation for monitoring service performance, customer satisfaction, and SLA achievement. A key part of the role is transforming raw data into meaningful insights and executive level narratives that … drive improvement, enable capacity planning, and inform the integration of AI and automation into service delivery. Working at the intersection of data, technology, and service, the ServiceNow Reporting & Insights Lead ensures leadership and operational teams have the right information at the right time to make evidence based decisions. This includes producing board ready reports, identifying risks and opportunities, and … such as scalability, cost control, and service innovation. With a strong analytical mindset and a passion for customer service, you will help create a culture of continuous improvement and data informed action, ensuring we always do the right thing for the customer. This is a hybrid role based either in our Coventry or Chelmsford office. Key Responsibilities Reporting to More ❯