1 of 1 Permanent Problem Management Jobs in Chelmsford

Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk. … Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required. Main duties of the job Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents ...