2 of 2 Permanent Workload Management Jobs in Cheltenham

to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain … with service sponsors and stakeholders Review Disaster Recovery and Business Continuity provision to ensure such services are fit for purpose Lead the recruitment and management of technical staff including personal development and training Provide an escalation point for incidents, change and problem management Review incidents and service requests … ensure the highest quality standards are maintained About you Proven experience in proactive IT service management and delivery. Strong understanding of IT infrastructure, Microsoft 365, Azure, cloud solutions, virtualisation, security, and BCDR solutions. Skilled in defining services, setting clear metrics, and aligning contracts with business objectives. Experience delivering/ More ❯

practices, and standards. Strong but collaborative individual with the confidence and integrity to earn client and internal stakeholder confidence quickly. Highly organised, adept at workload management, prioritising appropriately to meet deadlines. Excellent interpersonal skills, able to engage effectively with all audiences/stakeholders. Security clearance: You must be More ❯