concerns or challenges Issue and incident management of platforms within the department; efficiently troubleshoot with vendors and report on root cause, resolution, and improvement actions Identify, document, and maintain business continuity plans for … the platforms within the department Capture, document, and analyse business requirements to translate into proposed solutions for sign-off, with an aim to deliver continuousimprovement across all platforms Govern and operate digital development tools that support collaborative working across internal and external teams (e.g. JIRA and More ❯
concerns or challenges Issue and incident management of platforms within the department; efficiently troubleshoot with vendors and report on root cause, resolution, and improvement actions Identify, document, and maintain business continuity plans for … the platforms within the department Capture, document, and analyse business requirements to translate into proposed solutions for sign-off, with an aim to deliver continuousimprovement across all platforms Govern and operate digital development tools that support collaborative working across internal and external teams (e.g. JIRA and More ❯
the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests are managed efficiently and in More ❯
