case in Salesforce and kept updated regularly through to resolution. Review customer accounts to determine root cause. Build good relationships with internal stakeholders including Sales, Client Services, Provisioning, Faults, Billing, Commercial and Finance. Support with reducing the number of customer complaints by identifying and implementing continuous improvement. Qualifications Excellent customer service skills and a previous background in customer service/ More ❯
system and process developments alongside our operations and sales teams, promoting continuous improvement Working with Financial Operations and the Revenue Business Partner, ensuring we have zero leakage during our billing process Various ad-hoc project work. Projects relating to reporting improvements (accuracy, visibility or distribution methodology e.g. Tableau), wider commercial projects and potential new territories/acquisitions. Qualifications Strong analytical More ❯
standards Analyse KPIs, generate accurate reports and forecast installation resources Collaborate with senior operations and projects leadership to improve tools and processes Provide regular updates to finance and ensure billing processes are aligned Support the successful handover of projects from pilot to rollout phase What We’re Looking For Strong background in project management, ideally within retail, hospitality or IT More ❯
and process improvement Comfortable using digital tools and systems to streamline workflows Job Responsibilities Oversee end-to-end accounts receivable and accounts payable processes Manage customer account lifecycles: onboarding, billing, credit control, and dispute resolution Assist with monthly management accounts whilst maintaining the accuracy of financial records, including processing and reconciling invoices and expenses. Lead credit control efforts by proactively More ❯
and payment scheme participation (direct/indirect). Proficiency in requirement gathering, process mapping, and gap analysis to identify and mitigate missed requirements. Hands-on experience with payment orchestration, billing integration, and high-value/low-value payment processing. Experience in Agile methodologies, working with cross-functional teams in a financial institution or fintech environment. Ability to engage with stakeholders More ❯
Chester, Cheshire West and Chester, Cheshire, United Kingdom
Ascendion
and payment scheme participation (direct/indirect). Proficiency in requirement gathering, process mapping, and gap analysis to identify and mitigate missed requirements. Hands-on experience with payment orchestration, billing integration, and high-value/low-value payment processing. Experience in Agile methodologies, working with cross-functional teams in a financial institution or fintech environment. Ability to engage with stakeholders More ❯
to Ofwat. To interpret and present regulatory changes on income/charging relating matters to the relevant parts of UUW. To analyse and present data from the company's billing files, to support any tariff proposals and the budgeting process. To support modelling of new tariff developments as requested by other departments or per regulatory requirements. To support relevant regulatory More ❯
to support our sales team with landing viable proposals. Preparation of monthly re-pricing files and coordination with country heads to manage exclusions. Preparation of related marketing comms and billing adjustment files to land agreed price changes. Maintaining rolling view of Unit economics analysis across all products and regions. Provide analytical support for Telematics revenue and cost business partners, including … system and process developments alongside our operations and sales teams, promoting continuous improvement. Working with Financial Operations and the Revenue Business Partner, ensuring we have zero leakage during our billing process. Supporting the business with relevant ad-hoc project work that impacts pricing, billing, systems and reporting. Qualifications Strong analytical skills with the ability to undertake a range of financial More ❯