practice and their own experience Provide technical guidance, mentoring and knowledge sharing across the team Comfortable with agile tools to manage activity (JIRA and Confluence) Understanding of governance to ensure we deliver changes safely for our business and customers Stay up to date with industry trends, LBG strategic tooling and more »
the modernisation of the customer journey experience. Key Accountabilities: Analyse user requirements. Design, write and test code, refining and re-writing as necessary. Use Confluence and JIRA to document designs and update development progress. Lead deployments through the Route-to-Live environment. Solve, debug, and upgrade existing solutions. Ability to more »
inquiries and issues. Define service level agreements (SLAs), response times, and escalation paths to meet customer expectations. Utilise Atlassian tools such as Jira and Confluence to create and manage support documentation, knowledge bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including … demonstrated leadership experience. Strong knowledge of help desk processes, ticketing systems, and customer service best practices. Experience with Atlassian tools such as Jira and Confluence, and familiarity with Agile development methodologies. Experience with ITIL or other relevant frameworks is a plus. What is on offer? A salary of more »
