1 to 25 of 29 Permanent Customer Experience Jobs in Cheshire

An exciting opportunity has arisen for an ambitious E-Commerce Trading Specialist to join a fast-growing online retail business with an international customer base. This is a pivotal role within a close-knit digital team, ideal for someone commercially minded, analytical, and passionate about driving online sales and customer experience. You ll play a hands-on role … at its best maintaining competitive pricing, optimising product pages and categories, supporting promotional activity, and analysing performance to identify trading opportunities. You ll work closely with digital, marketing, and customer teams, helping deliver a seamless online experience from first click to delivery. This is a great time to join the business is investing in new technology and digital … collections on the website. Monitor competitor activity and flag commercial opportunities. Support promotional campaigns, product launches, and seasonal updates. Merchandise category and landing pages to drive visibility and conversion. Customer Experience Provide excellent customer service via email, chat, and occasionally phone. Ensure product and order information is clear and accurate. Identify recurring issues and feed improvements into More ❯

We are pleased to be partnering with a much loved consumer brand in their search for a Customer Insights Manager to join their talented Manchester team. Our client is in an exciting period of digital transformation and is looking to grow the team by adding a specialist who has experience in digital analytics in a customer-centric … environment. The role: Analyse customer data across the Single Customer View – you’ll have access to GA4, SMC and other data tools. Provide colleagues with actionable insight to drive channels growth, inform digital strategy and drive commercial performance. Build, own and develop dynamic reporting dashboard (SQL, Power BI, Big Query, Tableau etc) Own the execution of A/… B testing roadmaps, identifying problem areas in the customer journey Partner with colleagues in marketing to develop data that can deliver personalised value Manage relationships with key stakeholders – both internals and third parties Manage and evolve data and digital KPIs The person Proven experience in a digital analytics role in a customer facing environment Comfortable using SQL More ❯

Customer Success Executive Competitive + Commission Manchester or Slough (Hybrid) Permanent full time If you have experience in client management — whether in Customer Success, Account Management, or another customer-facing role — you’ll be a great fit for this position. About the role: As a Customer Success Executive , you’ll be a trusted advisor for … flagship products . Your mission is to help clients get maximum value from our market-leading software in either Accountancy or HCM , supporting them at every step of the customer journey . From onboarding and product training to adoption , retention , and beyond—you’ll be the bridge between our solutions and our customers’ success . You’ll collaborate closely … with colleagues in Customer Success, Sales, Operations , and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand. What you’ll be doing: Managing a portfolio of customers and acting as their primary point of contact Building trusted advisor relationships and guiding customers to achieve their goals Leading the More ❯

on-call duty . While weekend on-site attendance is not required, weekend shift coverage may be scheduled. To be successful in this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Analyst Expectations Perform prescribed activities in a timely manner and … to a high standard consistently driving continuous improvement. In-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner More ❯

the Company to continually improve business performance and achieve Company objectives External Customers (where applicable) Qualifications: Core Full Driving Licence Highly IT proficient English and Mathematics to GCSE standard Experience: Core Demonstrable experience in operating a range of IT systems in a commercial environment A confident individual who can influence at all levels An analytical thinker Communication - interpersonal … demonstrate good problem-solving skills and plan effective contingencies and solutions Strong relationship builder with the ability to build strong relationships with both internal and external stakeholders Passionate about customer experience improvement and innovation Good at cultivating and delivering upon working relationships Knowledge and understanding of project management and implementation Desirable Knowledge of Transport Management Systems and Networks … Experience in a field-based training role Performance Management Responsibilities: The following are to be monitored via the appraisal process and internal meetings: Effective engagement with the network that drives operational change and standardisation Demonstrate a training and coaching approach relevant to individual branch requirements that effectively embeds a standard operating format Create and keep updated relevant training material More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

We’re looking for a software-focused Product Owner to join our fast-growing Vehicle Telematics division. This is a fantastic opportunity for someone with around 1-2 years’ experience who is ready to take the next step in their product career, working alongside experienced leaders and cross-functional teams in a product-driven sector. You’ll support the … development and delivery of innovative software products that improve customer experience and drive business growth. You’ll collaborate with engineering, UX/UI, and other stakeholders to turn ideas into features and help shape the product roadmap. This is an office-based role, working from our Telematics head office in Crewe, Cheshire . It’s a fantastic working … pizzeria and roof top bar. What You’ll Be Doing Strategy & Discovery Assist the Product Director in identifying market opportunities and analysing competitors. Collaborate with UX research, marketing, and customer teams to gather insights and feedback. Planning Contribute to the development of product vision and roadmap. Help define features, business rules, and acceptance criteria. Participate in planning, refinement, and More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

cross-functional teams, championing Agile ways of working, and ensuring everything we release hits the mark. What youll be doing Shape and communicate the product roadmap. Translate business and customer needs into user stories and acceptance criteria. Lead sprint planning, stand-ups, reviews, and retrospectives. Track and report product performance, using metrics to guide decisions. Deliver new features and … improvements on time and to high standards. Keep customer experience and value front and centre at every stage. What were looking for 5+ years in product ownership or product management. Proven experience delivering successful digital products. Strong background in Agile practices and backlog management. Hands-on experience with desktop-to-cloud or SaaS product transitions. Confident More ❯

About the Role Known internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

the opportunity for a Business Analyst to join their digital transformation programme. This is a day-rate contract position working outside IR35, working on high-impact initiatives that modernise customer experience, operational processes and digital systems. Responsibilities of the Contract Digital Transformation Business Analyst (Utilities) Facilitate workshops with stakeholders to gather, analyse and document requirements Translate business needs … end project lifecycle from discovery to implementation Partner closely with development, UX and project teams to implement requirements Requirements for the Contract Digital Transformation Business Analyst (Utilities) Extensive BA experience on a wide range of digital transformation initiatives Strong experience within utilities, energy or related sectors Skilled in creating detailed requirements documentation, process maps and user stories Excellent … stakeholder management and communication skills Knowledge of cloud-based solutions and digital customer engagement platforms The role is a 6 month initial contract paying £450-500/d outside IR35, working in Manchester 2-3 days per week on a hybrid basis. Interviews are due to be scheduled for W/C 6th October, so please apply online now More ❯

Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery. This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between … through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets … and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up More ❯

Overview of Role We are looking for a highly organised and proactive Sales & Provisioning Coordinator to join our team. This is a key role in ensuring a smooth customer journey — from initial sales proposals through to service delivery. This role provides vital coordination and administrative support across sales, provisioning, and project delivery functions. Acting as a key link between … through to delivery Maintain clear and proactive communication with customers throughout the pre-sales and provisioning stages until project handover Act as the first point of contact for incoming customer calls, emails, and general enquiries, directing them to the appropriate teams where required Prepare and maintain accurate data, reports, and documentation to support the sales team in achieving targets … and delivering an excellent customer experience Schedule and coordinate supplier and client appointments for installations and service activations Track and manage hardware warranties, renewals, and support contracts, ensuring timely updates and accurate pricing from vendors and distributors Process product cessation and cancellation requests in line with company procedures Ensure all internal systems, records, and documentation are kept up More ❯

is a global technology leader providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they continue to expand and are … now looking for an Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring every installation runs smoothly, is delivered … role where you’ll be managing multiple projects concurrently, building strong client relationships, and ensuring operational excellence at every stage. Key Responsibilities Coordinate and manage deployment plans across multiple customer sites. Act as the main point of contact for clients and stakeholders throughout project delivery. Provide clear and consistent communication, including regular updates and reports. Monitor quality standards, resolving More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you.As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality customer … requires you in their Chester office 1 day a fortnight. Key Responsibilities: • Manage and nurture client relationships to ensure long-term success and retention• Oversee service levels, performance, and customer satisfaction across key accounts• Act as the escalation point for client issues, driving resolution and continuous improvement• Provide insights and feedback to inform product development and service enhancements• Work More ❯

DOE) + bonus scheme My client is a forward-thinking, innovation-driven business built on strong values. As part of their continued growth, they are looking for an experienced Customer Success Manager to join their dynamic software team. If you have a background in managing enterprise software clients and a proven track record of driving customer satisfaction and … retention, I would love to hear from you. As Customer Success Manager, you will be the dedicated point of contact for their enterprise clients-ensuring they gain maximum value from the data-driven software solutions. You will oversee customer relationships, service delivery, and issue resolution while collaborating with technical and commercial teams to deliver a seamless, high-quality … customer experience. Please note this role is remote but requires you in their Chester office 1 day a fortnight. Key Responsibilities: Manage and nurture client relationships to ensure long-term success and retention Oversee service levels, performance, and customer satisfaction across key accounts Act as the escalation point for client issues, driving resolution and continuous improvement Provide insights More ❯

ensure successful deployment. Coordinate engineers, suppliers, and logistics across nationwide sites. Produce reports and updates for senior leadership on project and team performance. Contribute to improving delivery processes and customer experience. What Youll Need Experience as a Project Manager, Operations Project Manager, or Project Delivery Manager in IT, Retail, or Technology environments. Proven people-management experience mentoring … coaching, and developing staff. Strong background in multi-site rollout or deployment projects . Excellent communication and stakeholder-management skills. Strong organisational and scheduling abilities; confident managing multiple projects. Experience with retail technology, EPOS, kiosks, or payment systems is highly desirable. Whats On Offer Salary up to £45,000 basic, £50,000 total package including benefits and performance bonus. More ❯

a Fintech client in Chester. The role is on a permanent basis with excellent benefits. The Role: We’re seeking a UX Designer to craft, refine, and enhance engaging customer experiences across my clients’ digital platforms. You’ll play a key role in designing, developing, and optimising user journeys for a range of customer-facing websites, apps, and … to identify opportunities for improved usability and conversion. Plan and execute A/B tests (using tools like Convert) to validate design decisions and optimise performance. Map and refine customer journeys to remove friction points and enhance engagement. Advocate for accessibility, inclusivity, and UX best practices throughout the design process. £32,000-£40,000 DOE, plus yearly bonus. Working … Friday This is a hybrid role, 3 days in the office and 2 days from home. The individual We’re looking for people who have: Minimum of 2 years’ experience in UX Design A creative problem-solver with a passion for enhancing customer journeys and user experiences. A strong advocate for user-centred design, with a curiosity to More ❯

data risk portfolio throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud … AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps … across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high More ❯

data risk portfolio throughout the software product lifecycle, adhering to agreed time, budget, and quality requirements. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role can only be performed from Glasgow, Knutsford or Northampton. To be successful as Head of Service Design & Data Deployment you should have experience with: Cloud … AWS) essential knowledge and qualification. Experience in Change and Risk Management in Financial Services. Experience working in Scaled Agile or similar framework. Exposure to modern testing and environment management frameworks. Hands on experience of Service Design Framework/Service transition Framework Some other highly valued skills may include: Test Automation Strategy/engineering. Risk Management qualifications. DevOps … across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints. Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations. Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high More ❯

cutting-edge EPOS and online ordering solutions for the hospitality industry. From restaurants and cafés to fast-paced QSRs, were helping venues streamline operations, boost efficiency, and deliver outstanding customer experiences. Were now looking for an ambitious, entrepreneurial Digital Marketing Manager to take charge of our UK marketing strategy and build our brand presence from the ground up. This … clearly on performance, turning insights into actionable strategies Collaborate with agencies, freelancers, and vendors where required What You Bring Degree in Marketing, Business, Communications, or related field 3+ years experience in digital marketing (B2B SaaS or hospitality tech a plus) Strong understanding of performance marketing metrics (CAC, LTV, ROI, churn) Hands-on experience with Google Ads, Analytics, CRM … disrupt. Help restaurants and venues adopt the next generation of EPOS and ordering systems Perks & Package WFH & Office - Hybrid Competitive salary: £35,000 - £50,000 per year (based on experience) Direct reporting line into the MD/Co-owner High-growth environment with international reach Entrepreneurial, collaborative, and forward-thinking culture More ❯

a Senior iOS Engineer to help drive its digital transformation. With millions of customers worldwide, the company is investing heavily in technology, data, and digital platforms to deliver seamless, customer-centric experiences. As a Senior Engineer, you’ll play a hands-on role in designing, building, and maintaining mission-critical iOS applications. You’ll also mentor other engineers, champion … to date with emerging technologies and industry trends, feeding innovation into the roadmap. Mentoring and guiding team members, fostering collaboration and professional growth. What we’re looking for... Proven experience as a hands-on iOS Engineer, with strong proficiency in Swift. Track record of making technical decisions that lead to maintainable, scalable products. Strong leadership and mentoring skills, able … to inspire high standards within the team. Passion for building secure, reliable, and testable applications. Excellent communication and collaboration skills. Experience in quick-service retail, e-commerce, or consumer digital services is a plus. Comfortable working in a fast-paced, agile environment with a focus on innovation. Why join? You’ll be a key part of a global technology More ❯

hybrid working. Reporting to the Connected Car Portfolio Strategy & Planning Manager, you’ll play a key role in delivering a competitive connected car service portfolio. You’ll drive strategic, customer-focused growth proposals and enhance portfolio management processes aligned with pre-PEP/PEP frameworks. This role offers a chance to influence future vehicle features and customer experiences … gathering, documentation, and prioritisation. Organise and support the bi-weekly Lean Portfolio Management forum, including agenda setting and action tracking. Your Profile: Degree qualified (Engineering or Economics) with solid experience in product planning and program management within the automotive sector, with a focus on digitalisation and electrification . Proven ability to translate customer and business insights into technical … solutions Broad knowledge of connected car technologies and market trends Demonstrated problem-solving skills and ability to synthesise cross-functional contexts. Strong background in customer data analysis, process design, and requirements management. Excellent communication and documentation skills Detail-oriented with a proactive and collaborative mindset Experience working in cross-functional, global teams Familiarity with digital innovation frameworks and More ❯

hybrid working. Reporting to the Connected Car Portfolio Strategy & Planning Manager, you’ll play a key role in delivering a competitive connected car service portfolio. You’ll drive strategic, customer-focused growth proposals and enhance portfolio management processes aligned with pre-PEP/PEP frameworks. This role offers a chance to influence future vehicle features and customer experiences … gathering, documentation, and prioritisation. Organise and support the bi-weekly Lean Portfolio Management forum, including agenda setting and action tracking. Your Profile: Degree qualified (Engineering or Economics) with solid experience in product planning and program management within the automotive sector, with a focus on digitalisation and electrification . Proven ability to translate customer and business insights into technical … solutions Broad knowledge of connected car technologies and market trends Demonstrated problem-solving skills and ability to synthesise cross-functional contexts. Strong background in customer data analysis, process design, and requirements management. Excellent communication and documentation skills Detail-oriented with a proactive and collaborative mindset Experience working in cross-functional, global teams Familiarity with digital innovation frameworks and More ❯