12 of 12 Permanent Customer Experience Jobs in Cheshire

We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee. … This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change. Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening … reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues. This role is fast paced and regularly changes to fit the needs of the business and customers. Qualifications Be resilient to provide constructive feedback to agents and More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

hybrid position, ideal for someone who thrives on technical leadership while remaining close to the code - combining engineering excellence with people management and product delivery in a fast-paced, customer-driven environment. The successful candidate will lead a team within the Credit Cards Engineering function, delivering critical features that power digital banking journeys across web, mobile, and tablet. You … ll work at the intersection of engineering innovation and customer experience, contributing to systems that support millions of users applying for credit, managing cardholders, and configuring their accounts securely and seamlessly. This is a hybrid role, with two days per week required in the Chester office. The opportunity offers significant scope to influence both technology direction and people … management support. Stay hands-on (approximately 50%) in writing clean, well-tested code across modern frameworks and platforms. Collaborate closely with product managers, architects, and fellow engineers to deliver customer-focused solutions at pace. Champion agile ways of working, participate in Scrum or Kanban ceremonies, and encourage continuous improvement. Introduce and promote modern engineering practices, tooling, and design principles More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

re currently looking for a Software Engineer to join a highly skilled engineering team, helping design and build scalable, high-quality software solutions that power business operations and enhance customer experiences. This is a unique opportunity to take on a strategic technical role, contribute to architectural direction, and mentor engineers while remaining hands-on with modern technologies. You'll … one core language: Java/Spring Boot (preferred), TypeScript/React/Angular, Golang, or Python. A deep understanding of software design principles, architecture patterns, and cloud-native development. Experience leading or mentoring engineering teams with a focus on technical delivery and quality. Confidence working with complex systems and integrating across multiple platforms. Clear and effective communication with both … technical and business stakeholders. A well-rounded career history demonstrating stability, technical growth, and progression. Preferred Skills & Experience: Experience with cloud platforms such as AWS, Azure, or GCP. Familiarity with CI/CD pipelines, secure coding, and performance optimisation. Proficiency with relational and NoSQL databases. Exposure to large-scale, enterprise environments, with a mindset for innovation and change. More ❯

Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Project Manager- API and AWS experience Location: Knutsford Duration: 31/12/2025 Rate: 447GBP/Day(Inside IR35) Role Description: • Looking for very seasoned PM with API and AWS Taking accountability for the … of technology changes that are required to realise the business goal • Ensuring all governance, risk management, controls and compliance requirements are considered, planned for an adhered to safeguard the customer experience • Driving the delivery of pragmatic business and operational design solutions which maximise benefits while achieving the desired business outcomes • Ensuring delivery is completed to time, cost and More ❯

Lead Solution Architect – AI/ML Location: Knutsford (Hybrid, 2 days per week in office) Salary: Up to £94,000 (depending on experience) + 20% Bonus Are you ready to shape the future of AI-powered digital experiences? We’re seeking a forward-thinking Lead AI/ML Architect with deep technical expertise and a hands-on approach to … AI strategy. This is a highly impactful role where you will design and implement scalable, cloud-native AI solutions, while collaborating closely with cross-functional teams to deliver innovative, customer-centric products. Key Responsibilities: Design, develop, and evolve AI-powered solutions that meet complex business requirements and enhance customer experiences. Architect secure, resilient, and scalable products using modern … integrate them into future-facing design strategies. What We’re Looking For: A hands-on technical leader — ideally a Senior or Lead AI Engineer with strong architectural experience. Demonstrated experience designing and delivering complex, scalable systems in enterprise environments. Deep understanding of cloud technologies (preferably AWS), AI/ML frameworks, and modern CI/CD pipelines. Strong stakeholder management More ❯

analysing sales data, and supporting digital marketing initiatives to drive online growth. You'll work closely with the eCommerce and marketing teams to ensure a seamless and engaging online customer experience. Key Responsibilities: Assist in managing product listings, pricing, and inventory across eCommerce platforms. Monitor website performance and user experience, suggesting improvements. Support the planning and execution of … online promotions and campaigns. Analyse sales data and customer behaviour to inform decisions. Coordinate marketing, design, and logistics teams to maintain smooth operations. Stay updated on eCommerce trends and competitor activity. Qualifications: Experience in eCommerce or digital marketing Familiarity with platforms like Shopify, WooCommerce, or Amazon Seller Central. Strong analytical, organizational, and communication skills. Basic understanding of SEO More ❯

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! We are looking for … and thriving business as we expand our offices into Germany and the U.S. Role and Responsibilities: Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and … provide solutions. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time. Skills Required: A strong interest in technology and its applications in More ❯

and deploy innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using the OutSystems Low … tests. Conduct usability testing. Troubleshoot live applications. Knowledge and Skills Essential: Proficiency in web-based languages: HTML5, CSS, and JavaScript. Good understanding of relational database concepts and SQL. Desirable: Experience with OutSystems or similar low code platforms, or traditional development experience in C# or Java. OutSystems training will be provided for those transitioning from traditional development. Experience with lean or agile methodologies and tools such as Jira. QA experience, particularly writing and executing unit and integration tests. OutSystems certification. More ❯

in the Vitality Stockport Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Strategic Leadership Operational and Customer Excellence Evidencing Impact What this role is all about: At Vitality, the Head of Quality Assurance plays a pivotal role in shaping outstanding customer experiences by ensuring every … interaction reflects the highest standards. This influential position leads the strategic vision and governance of the Quality Assurance function across our Customer Operations team. The role involves close collaboration with other Enablement functions to ensure Quality Assurance shapes the support our teams receive to drive performance. It’s focused on innovation, leading change, and challenging teams to consistently exceed … ISO 9001 and act as audit liaison Maintain legal and regulatory standards across QA, including Consumer Duty and Operational Resilience Define and track quality metrics to drive excellence and customer satisfaction Build strong relationships with senior leaders to align QA with strategy Manage a £1.5M budget, ensuring value and forecast alignment Optimise QA resources to support lean, customer More ❯

system starts with better breeding and genetics. They now have an opportunity for you to become a hands-on member of their global IT service desk, delivering high quality customer focused IT support during EMEA hours. Responsibilities: Provide day-to-day on-site support at our Stapeley office and other remote UK locations. Deliver remote support to users across … projects including office launches, infrastructure refreshes, and digital workplace initiatives. Act as one of the primary IT points of contact for colleagues on-site, ensuring consistent communication and excellent customer experience. Desirable skills: Understanding of Windows 10/11, Microsoft 365, and basic networking concepts (IP addressing, DNS). Interest in or basic exposure to cloud services (Azure/… must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications More ❯