20 of 20 Permanent Customer Experience Jobs in Cheshire

/Senior Manager, you’ll bring consulting or relevant industry experience. You will bring deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers. You will have insights, relationships and experience of the organisations … mentoring junior colleagues. Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives. CX Platforms & Associated Technologies: Expertise ...

Customer Success Manager Adele Carr Recruitment is delighted to be partnering with a forward-thinking organisation to recruit a Customer Success Manager. This is an exciting opportunity to join a growing business where you will play a key role in building strong partner relationships and ensuring customers gain … very flexible working model where a minimum of 1 day onsite work is required near Chester. This role sits at the heart of the customer experience, managing relationships with partners including law firms, estate agents, lenders and suppliers, helping them successfully onboard, adopt new features, and maximise long ...

Director of Customer Success Strategic and commercially minded Customer Success leader who has built and scaled high-performing SaaS teams across EMEA. Led leaders, partnered closely with Sales and Product, and know how to turn strong customer outcomes into long-term value, retention, and sustainable business impact … Stakeholder and boardroom discussing forecasts and expansion strategy as you are refine a playbook or support a complex enterprise customer conversation, Leadership style grounded in data, commercial judgement, and genuine customer empathy., Challenging the status quo, thinking long-term, and operating effectively in fast-moving, matrixed environments. Customer ...

your career development and the skills demand within the company, certifications etc. YOUR PROFILE To succeed in the role, you will bring the following experience: Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny. Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience. Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly ...

agreed key business priorities. You will lead the brand and creative teams, alongside the CRM/eMarketing manager, thereby owning all means of customer acquisition and retention, to help drive online sales. Your core objectives will include the setting and managing of target optimisations, (given the remit to manage … spend), measured through KPIs such as CPA, COS% and RoAS metrics; to support revenue growth, predominantly by optimising AOV and CVR; and growing customer retention and frequency of repurchase, measured through order frequency and LTV metrics. Working with the Digital Agency, you will be responsible for ensuring budgets ...

Public Sector accounts. This is a genuine opportunity to maximise value within established partnerships while unlocking new areas of growth. With a highly engaged customer base already in place, there is excellent earning potential for someone who can combine commercial curiosity with structured solution thinking and proactive account development. … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You will already have a strong grounding in Managed IT services, with a clear understanding of cloud, infrastructure, and network environments. ...

arisen for a Help Desk Advisor to join our clients head office in Runcorn. This role is ideal for someone passionate about delivering outstanding customer service while supporting both internal teams and external clients. Youll be responsible for managing work orders, handling service requests, and coordinating with engineers … ensure jobs are completed accurately and efficiently. This is a key role in ensuring seamless operations and excellent customer experiences. ---------------------------------------- Key Responsibilities Handle incoming customer calls and emails to log and manage work orders. Diagnose and allocate faults to the appropriate engineer or contract manager. Meet service level ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

continued success. Once relationships are established, you willl work closely with the internal sales team to ensure a seamless handover and an exceptional customer experience from start to finish. Duties will include: Identifying and developing new business opportunities across the UK. Building strong, lasting relationships with potential customers. … Understanding customer needs and working with internal teams to deliver tailored technical solutions. Representing the company at trade shows, exhibitions, and client meetings. Managing your sales pipeline and maintaining accurate forecasts. Supporting the internal sales team once accounts are established. To be suitable for this role you will have ...

Senior Insight Analyst Stockport (Hybrid - 2x Days a Week) £40,000 - £50,000 THE COMPANY This is an opportunity to join a well-established, customer-focused business with a strong data culture, following an internal promotion within the analytics team; you'll sit within a high-impact Customer … Evaluate marketing performance & ROI across channels Monitor and optimise contact centre performance (sales-focused metrics) Identify customer pain points and opportunities to improve CX and conversion Translate stakeholder questions into clear analytical outputs and recommendations Support real-time decision-making with data-driven insights YOUR SKILLS & EXPERIENCE Strong ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate ...

service interruptions by performing system installations, updates, and maintenance procedures. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As an ideal candidate you will possess proven experience within a customer service role and a background in IT Support role would be desirable, a degree in IT or a CompTIA certificate ...

offering development. Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills … experience in the following: Experience in cloud strategy and implementation for large or mid size organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption strategy and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience ...

guiding enterprise-wide change. You know how to turn cloud potential into business impact—guiding clients through transformation journeys that deliver real results Experience in strategic engagements for large or mid size organisations on public clouds (AWS, Azure or GCP) Proven experience in shaping and delivering cloud adoption … Azure, or GCP, and how they enable innovation within specific sectors Strategic insight into how cloud enables enterprise transformation, including data & analytics modernisation, enhanced customer experiences, and agile operating models. Knowledge of cloud operating models across public, private, hybrid, and multi-cloud environments, and their implications for governance ...

Permanent Job Customer Support Advisor £25,173 Altrincham based - free parking available Shifts across 8am - 4pm, 8.30am - 4.30pm and 9am 5pm - flexibility across all Monday to Friday - 35 hour working week Office-based initially, transitioning to hybrid (4 days in office, 1 day remote) Are you passionate about delivering … exceptional customer service while solving technical challenges? Do you thrive in a supportive team environment where your problem-solving skills make a real impact? Join a forward-thinking technology based company known for its innovation and positive impact on the community and environment. With a relaxed and supportive work ...

offering development. Learning & Development – Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. You are a strategic thinker with the ability to connect cloud technologies … business outcomes and value collaboration and stakeholder engagement. Your background may include expertise in areas such as Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives. Demonstrated success in leading cloud transformation initiatives, guiding clients through migration journeys with ...

core values, which shape how we work and how we support our colleagues every day: Passion – Trailblazing our love of golf, retail, and the customer experience. Respect – Valuing everyone, every day. Integrity – Acting with honesty, transparency, and accountability. Drive – Aiming for excellence in everything we do. Expertise – Sharing knowledge … liaise with third-party suppliers where required. Support wider IT team activities as needed to ensure business continuity. What We're Looking For Experience supporting and analysing business-critical systems in an IT environment. Strong understanding of system and regression testing methodologies. Proven ability to diagnose and resolve complex ...

nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments … scalable, commercially sound, and aligned to wider business objectives. Lead and develop service desk, service delivery, and engineering leadership teams, fostering a high‐performance, customer‐centric culture across all service functions. Hold full accountability for 24×7 managed service operations across UK and near‐shore teams, ensuring resilience, coverage ...

considering We’re looking for a ServiceNow Developer who’s excited to grow their career and make a meaningful impact by enhancing customer platforms and experiences. This role blends project work with foundational activities, and you’ll collaborate closely with our internal technology teams and Automation Development team. … flows. Collaborate with stakeholders to understand needs and translate them into effective technical solutions. Implement and configure ServiceNow Virtual Agent to enhance customer experience. Integrate RPA tools with ServiceNow to automate repetitive tasks and improve workflow efficiency. Monitor and optimize platform performance to ensure reliability and responsiveness. ...

Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring many of the following: Experience in intelligent, connected products and emerging technologies, with a desire to work across areas such as IoT, data, cloud, AI, connectivity, software or digital … engineering Understanding of how connected products and digital services create business value, whether through new revenue streams, improved operations or better customer experiences Ability to work effectively in a matrixed organisation, collaborating across strategy, design, engineering and industry teams to deliver solutions Curiosity about market and technology trends, with ...