20 of 20 Permanent Customer Experience Jobs in Cheshire

We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description A customer-focused individual working towards improving the customer experience and increasing customer loyalty. You will be a Customer Service winner – a genuinely customer-focused employee. … This role is key to driving quality, accuracy and integrity of data held by UK fuels and you will be at the front line of delivering customer focused change. Working within the Customer Experience Team, you will be primarily focussed on reviewing fuel card applications for accuracy and compliance pre-credit check and you will be listening … reviewing calls/communications from our UK telesales teams, assessing them against a set criteria to measure quality. You will be the ‘Critical Friend’ highlighting agent behavioural trends and customer impacting issues. This role is fast paced and regularly changes to fit the needs of the business and customers. Qualifications Be resilient to provide constructive feedback to agents and More ❯

Customer Support Engineer Runcorn £28,000 - £32,000 + Attractive Bonus I’m currently recruiting for a high-growth, market leading brand that’s scaling across the UK and Europe. They’re a major force in their industry, and they’re looking to bring on a Customer Support Engineer. Someone with excellent communication skills and a genuine interest … career in clean tech. You don’t need to be an engineer already, just someone with a problem solving mindset, a passion for learning, and ideally a background in customer support, technical support, or service roles. As a Customer Support Engineer, you’ll act as the first point of contact for customer queries related to their energy … of the product, including hardware, systems, and diagnostics . This role is ideal for someone who wants to move into a more technical career path while maintaining a strong customer facing role. What You’ll Be Doing Providing first and second line support via phone and email for technical and product-related queries. Logging, tracking, and resolving customer More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … Lead Software Engineer, you will play a crucial role in providing deep technical expertise to help our teams design, develop, test, and implement efficient solutions that meet business and customer requirements. The successful candidate will have a real impact into how Royal London develop our applications and will provide a blend of both solid leadership experience and technical … teams. Taking an active role on the transfer of knowledge and sharing of experiences relating to own area of technical expertise at practice level. About you Enterprise Java development experience with Java and Spring (Core & SpringBoot) is essential. Experience in microservices development of REST APIs and event streaming with Kafka is essential. Experience in persistence and caching More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … a Senior Software Engineer, you will play a crucial role in providing technical expertise to help our teams design, develop, test, and implement efficient solutions that meet business and customer requirements. You will be given the opportunity to grow your career within a team focussed on promoting internal career progression. This role is focussed on our exciting new Pensions … with other members of the team. Contributes to software development practice by sharing ideas and experience. Will participate in code reviews of others' work. About you Enterprise Java development experience with Java and Spring (Core & SpringBoot) is essential. Experience in microservices development of REST APIs is essential and event streaming with Kafka is advantageous. Experience in persistence More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … a Lead Software Engineer, you will play a crucial role in providing technical expertise to help our teams design, develop, test, and implement efficient solutions that meet business and customer requirements. The successful candidate will have a real impact into how Royal London develop our applications and will provide a blend of both solid leadership experience and technical … teams. Taking an active role on the transfer of knowledge and sharing of experiences relating to own area of technical expertise at practice level. About you Enterprise web development experience with Angular is essential. Experience with automated testing frameworks. Experience of the full software development lifecycle and agile development practices. Can work without supervision. Ability to work More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … a Senior Software Engineer, you will play a crucial role in providing technical expertise to help our teams design, develop, test, and implement efficient solutions that meet business and customer requirements. You will be given the opportunity to grow your career within a team focussed on promoting internal career progression. This role is focussed on our exciting new Pensions … with other members of the team. Contributes to software development practice by sharing ideas and experience. Will participate in code reviews of others' work. About you Enterprise web development experience with Angular is essential. Experience with automated testing frameworks. Experience of the full software development lifecycle and agile development practices. Can work without supervision. Ability to work More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … As a Software Engineer, you will play a crucial role in providing technical expertise to help our teams design, develop, test, and implement efficient solutions that meet business and customer requirements. The successful candidate will have a real impact into how Royal London develop our applications and will provide a blend of both solid leadership experience and technical … solutions to production environment(s). Collaborates closely with other members of the team. Contributes to software development practice by sharing ideas and experience. About you Enterprise Java development experience with Java and Spring (Core & SpringBoot) is essential. Experience in microservices development of REST APIs is essential and event streaming with Kafka is advantageous. Experience in persistence More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer-centricity, innovation, transparency, and trust. We actively prevent security risks and deliver solutions designed for each client's unique … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … You're naturally aligned with MSP-style work, deeply familiar with security frameworks, and thrive at the intersection of strategy and execution. In addition to this, you must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from industry threats. We are the largest business unit within Royal London, bringing together thousands of colleagues to serve millions of customers and … and issues, and provide metrics on test cases. The role includes mentoring TAs and Trainee TAs. About the role Analyze functional and non-functional specifications to determine test requirements. Experience with automated test tools. Identify gaps in information and resolve them. Specify requirements for environment, data, resources, and tools. Plan, estimate, and schedule phase tests, including early life cycle … and prioritize testing tasks. Mentor junior staff and deputize for the Lead Test Analyst. Maintain knowledge of specific specialisms and execute related tasks. About you Identify information gaps and experience with automated testing tools. Scripting experience with Cucumber/WebDriver IO, Playwright, Postman, or ReadyAPI. Break down problems systematically and resolve them. Influence where automation adds value. Familiar More ❯

hybrid position, ideal for someone who thrives on technical leadership while remaining close to the code - combining engineering excellence with people management and product delivery in a fast-paced, customer-driven environment. The successful candidate will lead a team within the Credit Cards Engineering function, delivering critical features that power digital banking journeys across web, mobile, and tablet. You … ll work at the intersection of engineering innovation and customer experience, contributing to systems that support millions of users applying for credit, managing cardholders, and configuring their accounts securely and seamlessly. This is a hybrid role, with two days per week required in the Chester office. The opportunity offers significant scope to influence both technology direction and people … management support. Stay hands-on (approximately 50%) in writing clean, well-tested code across modern frameworks and platforms. Collaborate closely with product managers, architects, and fellow engineers to deliver customer-focused solutions at pace. Champion agile ways of working, participate in Scrum or Kanban ceremonies, and encourage continuous improvement. Introduce and promote modern engineering practices, tooling, and design principles More ❯

be your next big move. Join a high-impact team that sits at the centre of a transformation agenda - blending cutting-edge AI/ML technologies with large-scale customer solutions in a vibrant and fast-paced environment. This isn't just another technical role - it's an opportunity to take ownership as a Lead Architect (AI/ML … how millions of customers interact with digital services through conversational AI. What you'll be doing: Lead the design and development of scalable, secure AI-powered solutions that enhance customer experiences. Collaborate with engineers, data scientists, and business leaders to deliver impactful products. Shape technical strategy, selecting the right tools and platforms to drive value. Guide architectural decision-making … with a focus on performance, risk, and resiliency. Champion best practices in solution design, governance, and ethical AI use. What we're looking for: Experience leading complex solution architecture for AI/ML initiatives, ideally in enterprise settings. Strong communication skills with both technical and non-technical stakeholders. Expertise in scalable cloud solutions, particularly AWS, and a solid grasp More ❯

disciplines. Our Chief Operating Office (COO) works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … tests throughout development projects. Proficient in assessing and managing business risks. Expert in standards, practices, and certification programs related to testing. Drive positive change within the test services community. Experience with applications, processes, or products that benefit the test team. Specialist knowledge in one or more functions, technologies, or automation tools. Experience in creating and delivering effective learning More ❯

one. The Role The Brains Behind the Smooth Running You ll be the operational glue holding it all together making sure we re compliant, efficient, and delivering an exceptional customer experience every single time. Expect to: Own the day-to-day operations and make them run like clockwork Refine processes to squeeze every drop of efficiency Handle escalated More ❯

Purpose The role of Implementation Coordinator is really important to us. You will be responsible for handling and resolving Implementation bookings and queries within SLAs and with focus on customer experience. The successful candidate will be proactive, able to manage their workload efficiently and communicate effectively with installers, colleagues and customers to deliver key business metrics and excellent customer support. We would love to welcome you to our Crewe office, working hours of Monday-Friday 8:30am – 5:00pm. Your responsibilities day to day will be... Handling customer calls/emails relating to installation of Telematics devices in line with company SLAs and metrics. Managing service desk tickets raised by other business areas within SLAs. Liaising with … 3rd party engineering teams to co-ordinate installation bookings. Liaising with customers to arrange and inform of implementation/installation dates. Handling implementation queries from other departments. Updating customer account information on tickets and CRM to keep all parties informed. Work efficiently adhering to departmental processes. Notify management team of any issues/risks to meeting SLAs. Email management More ❯

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! We are looking for … and thriving business as we expand our offices into Germany and the U.S. Role and Responsibilities: Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and … provide solutions. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time. Skills Required: A strong interest in technology and its applications in More ❯

analysing sales data, and supporting digital marketing initiatives to drive online growth. You'll work closely with the eCommerce and marketing teams to ensure a seamless and engaging online customer experience. Key Responsibilities: Assist in managing product listings, pricing, and inventory across eCommerce platforms. Monitor website performance and user experience, suggesting improvements. Support the planning and execution of … online promotions and campaigns. Analyse sales data and customer behaviour to inform decisions. Coordinate marketing, design, and logistics teams to maintain smooth operations. Stay updated on eCommerce trends and competitor activity. Qualifications: Experience in eCommerce or digital marketing Familiarity with platforms like Shopify, WooCommerce, or Amazon Seller Central. Strong analytical, organizational, and communication skills. Basic understanding of SEO More ❯

and deploy innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using the OutSystems Low … tests. Conduct usability testing. Troubleshoot live applications. Knowledge and Skills Essential: Proficiency in web-based languages: HTML5, CSS, and JavaScript. Good understanding of relational database concepts and SQL. Desirable: Experience with OutSystems or similar low code platforms, or traditional development experience in C# or Java. OutSystems training will be provided for those transitioning from traditional development. Experience with lean or agile methodologies and tools such as Jira. QA experience, particularly writing and executing unit and integration tests. OutSystems certification. More ❯

position you will be influential in spearheading the evolution of digital landscapes, driving innovation and excellence. You'll also harness cutting-edge technology to revolutionise digital offerings, ensuring unapparelled customer experiences. Within your core duties you will be working with programming technologies inclusive of Java alongside key tools including Kubernetes - experience in both these areas is essential In More ❯