1 of 1 Permanent Head of Support Jobs in Cheshire

Head of Technical Support – AI Scale-Up Greater Manchester | £75,000 - £100,000 + Share Options & Benefits We’re partnering with a cutting-edge AI scale-up to find a Head of Technical Support who can bridge hands-on technical depth with strategic leadership. This well-funded, high-growth company is redefining risk management … and operational intelligence using advanced machine learning and edge-to-cloud systems. Now entering their next phase of growth, they’re seeking a technically fluent leader to build and scale a world-class support function—one that not only solves customer problems but helps shape the product itself. Role Highlights Build and lead a technically skilled support … service, and tooling improvements (ticket workflows, observability, etc.) Liaise closely with Engineering and Product teams, feeding technical insights into the roadmap What You’ll Bring 5+ years in technical support leadership, ideally in a SaaS, cloud-native, or platform business Demonstrated success scaling distributed support teams Hands-on command line Linux experience and the ability to coach teams More ❯