3 of 3 Permanent ITSM Jobs in Cheshire

user support and maintains system stability to support operational goals. Specialises in CAFM using IBM Maximo, with prior experience in Facilities Management or IT Service Management environments Your responsibilities in the role Support planning, testing, and improvement of Maximo applications. Lead requirement-gathering sessions and produce documentation. Resolve system issues More ❯

Purpose/Summary: Overall purpose of role Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform. Key Skills/Requirements: Understand the current as is processes Requirement specification for enhancement requests … for existing ITSM/ITOM tools and processes Leading various ITSM customer working and focus groups to solicit requirements Direct interaction with customers as well as on and off-shore development teams Identify areas of process and tooling improvement Ensure gaps are clearly defined and assessed Functional specification of target … the testing phase Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements Work closely with BA's in other ITSM streams Take an active role in customer and stakeholder engagement sessions Take respective ownership throughout the project lifecycle Ongoing involvement in continuous improvement of operating More ❯

continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or equivalent experience Strong understanding of ITSM processes, especially incident and problem management Skilled in using ITSM tools, MS Office, and collaboration platforms Excellent communication, coordination, and customer service skills Experience working More ❯