Customer Insights Analyst
warrington, cheshire, north west england, united kingdom
Hybrid / WFH Options
Hybrid / WFH Options
James Andrews Technology
senior leadership in a collaborative environment. This position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance … data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer survey programmes, ensuring statistical robustness and regulatory compliance with TSM requirements Process and analyse large datasets using statistical modelling techniques and machine learning approaches to uncover meaningful customer insights Translate complex data into clear, actionable insights for business stakeholders Create compelling presentations and visual reports, demonstrating strong storytelling … models, enabling the business to better understand different tenant groups and tailor services accordingly Work closely with the Analytics and Insights team to contribute to strategic decision-making through predictive modelling and trend analysis Essential Requirements: Translate data and present findings with strong storytelling abilities, capable of simplifying complex analysis into actionable business insights Demonstrate strong presentation skills More ❯
Posted: