2 of 2 Permanent Remote Monitoring and Management Jobs in Cheshire

established technology services business in it's Managed Services Team. This is a varied, customer-facing technical support role, taking ownership of escalated 2nd and 3rd line issues across a broad Microsoft, infrastructure and networking environment. Alongside BAU support, you'll also get involved in infrastructure changes, upgrades, integrations and … service desk position. Key responsibilities will include: Providing 2nd/3rd line support across a varied customer estate Troubleshooting Windows Server, Microsoft 365, networking and infrastructure issues Managing escalated incidents and service requests through to resolution Supporting server and network operations Managing technical changes, upgrades and improvements Monitoring customer infrastructure ...

looking for an experienced Service Delivery & Operations Manager to lead its technical service function. This is a broad role combining team leadership, customer management, service delivery and technical oversight. Youll take ownership of operational performance, develop the technical team and act as a senior point of contact for customers. … Responsibilities Lead and develop a team of technical professionals. Take ownership of day-to-day service delivery and performance. Monitor SLAs, KPIs, workloads and operational standards. Manage technical escalations and support the team when required. Build strong relationships with customers and senior stakeholders. Lead customer service reviews and identify improvement ...