4 of 4 Permanent SIAM Jobs in Cheshire

Incident and Problem Management Analyst (SC Cleared) to maintain service stability in a complex environment. The role coordinates with the Service Desk, SIAM and resolver groups to ensure timely resolution, governance and continuous service improvement. You will monitor incidents and problems, drive root cause analyses, and contribute to end-user ...

service stability across a complex, business-critical technology environment. You will support the effective management of incidents and problems by coordinating with Service Desk, SIAM, resolver groups and business stakeholders to ensure timely resolution, clear communication and continuous service improvement. The role will involve monitoring service performance, supporting major incident … and support to Incident Process Coordinators and service teams. Set up and chair bridge calls for incidents in line with agreed processes. Coordinate with SIAM, ITSM, Service Desk, resolver groups and business teams. Manage major/high-priority incidents, ensuring effective diagnosis, escalation and communication. Deliver clear and timely communications ...

operational representative within the customer Command Centre, coordinating major incidents and service-impacting events to protect business-critical services. Leading across ITIL disciplines and SIAM environments, you will work with customer stakeholders, suppliers and Computacenter teams to prioritise, resolve incidents and drive continuous #J-18808-Ljbffr ...

management tools. Broad understanding of enterprise infrastructure, IT services and operational dependencies. Strong stakeholder management and communication skills. Experience operating within multi-supplier or SIAM environments. Excellent prioritisation, analytical and decision-making capabilities. The ability to remain calm and effective during high-pressure operational situations. Experience leading and influencing teams … through matrix management. Defence, government or other highly regulated environments. Operational Command Centre or Operations Centre environments. Service Integration and Management (SIAM) operating models. Continuous service improvement and operational transformation initiatives. #J-18808-Ljbffr ...