with query resolution, preferably within a Telecoms industry. Extensive experience of managing customer focussed teams, preferably within a Telecoms industry • Established track record of exceeding targets, KPI’s and SLA’s, in a quality led service environment • Demonstrate ability to motivate and communicate with others at all levels, exemplifying excellent communication, motivational and accountability skills. • Proficient in reporting and analysing More ❯
review UK & DCI Fuel Card, Telco and Velos applications against a set criterion To listen to UK & Ireland telesales calls or written communications to ensure quality meets the agent SLA’s. Ensure all work is completed in a timely and accurate manner. Assist management team with feedback and implement ways to improve overall application quality. Assist agents with technical application More ❯
functional issues and provide timely support. Triage issues and coordinate with cross-functional teams for effective resolution. Follow service management processes (Incident, Change, Capacity, Problem, etc.). Maintain agreed SLA levels and ensure high-quality delivery at all times. Adhere to shift rotation plans and the established operating model. Collaborate with SMEs on functional issues and knowledge sharing. Coordinate communications … regular updates and operational reporting. Experience in triaging issues and coordinating with cross-functional teams. Familiarity with service management processes (Incident, Change, Capacity, Problem, etc.). Commitment to maintaining SLA levels and quality of service. Willingness to adhere to shift rotation plans and operational models. Experience with ServiceNow and knowledge of Incident, Problem, Change, SLM, and Knowledge Management processes. Site More ❯
and working practices to ensure that the team works with clear structure and direction. Performance Management of all CAFM and Compliance related activities Statutory Compliance Operational and Contractual Compliance SLA Management Perfomance KPI's Management of rechargeable works, PPM and Reactive Tasks Recruitment, training, and line management of new Helpdesk staff and Contract Coordinators Design and delivery of a comprehensive … Manager or National Operations Manager Ensure that all key service specification, contractual obligations and deliverables of are recorded on the CAFM system assigned, and followed to closure to ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Weekly review of Statutory Compliance management, compliance position and planning, in conjunction with the Compliance Manager Weekly review of PPM Compliance Reporting of More ❯
