2 of 2 Permanent SLA Jobs in Cheshire

workarounds to incidents, problems, and requests. Analyse and diagnose issues to identify root causes, implementing solutions or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Collaborate with third ...

system, managing Talos360 office inbox. Supporting key stakeholders with any events within the office, including social team events, customer events, etc. Managing the service level agreement with the office cleaning contractor Ensuring all communal areas within the office remain clean and tidy. Meeting and greeting visitors and offering refreshments. Supporting ...