5 of 5 Permanent Service Delivery Jobs in Cheshire

coordination. You’ll act as a key escalation point for complex desktop and infrastructure issues while helping to shape a high-performing, customer-focused service desk team. The role You’ll support the day-to-day running of a busy service desk, ensuring issues are prioritised, resolved efficiently … Alongside this, you’ll play a key role in developing the team. This includes coaching, mentoring and helping individuals grow their capability, particularly around service delivery and customer experience. You’ll also act as the technical escalation point for 2nd line desktop queries, taking ownership of more complex ...

business based in Alderley Edge, Cheshire (UK). We've spent the last 20 years creating innovative technology that helps our clients deliver exceptional service across their customer-facing teams through to fully AI-driven consultancy and automated workflows. We have a particular focus on insurance, travel and retail. … ABOUT THE ROLE: We’re hiring a Delivery Manager to take ownership of our key client accounts, ensuring delivery is controlled, commercially sound and aligned to business priorities. This role will play a critical part in how we manage and grow our most important clients. You will ...

Centre while effectively handling customer complaints and feedback. Day to day: Evaluate and monitor interactions, including phone calls, emails, and tasks, to ensure quality service delivery and adherence to established protocols. Carry out enhanced Operational checks on performance, adherence and productivity that will allow us to proactively identify … provide timely and effective resolution, ensuring customer satisfaction and retention. Collaborate with Team leaders to provide coaching and training on best practices for customer service and efficient issue resolution. Analyse customer feedback and complaint trends to identify root causes and implement preventive measures to address recurring issues. Prepare ...

Manager Salary: Up to £50,000 + Excellent Benefits Location: Macclesfield (Hybrid) Industry: Internal, Central IT Shared Service Centre A well-established organisation in Macclesfield is hiring for an IT Manager to lead their internal IT function. This is a great opportunity for either an experienced manager, IT lead … progression The Role You'll lead a team of 5 IT support engineers Overseeing day-to-day IT operations and infrastructure support Helpdesk performance Service delivery, while driving improvements across systems and processes. The role can be hands-on or more management-focused, depending on your strengths & ambitions. ...

experienced engineer looking for long-term stability, strong earning potential through overtime, and clear opportunities for development within a market-leading organisation. Key responsibilities Service, maintain and repair generators (201400 kVA) and compressors at customer sites Diagnose faults, replace components and carry out effective mechanical repairs Work on fleet … planned maintenance and aim to achieve first-time fixes wherever possible Communicate professionally with customers and internal teams to ensure a high standard of service delivery Complete all work in line with company Health & Safety policies and procedures Skills and experience Full UK driving licence Strong technical knowledge ...